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Funds Pending Clearance
  • b
    bosun_ ReportContact Me
    17th Jul 2013 at 4:54 PM

    In my sales dashboard some orders are showing as Clearing: Funds Pending Clearance
    Would like to know how many days it take for the funds to be cleared once it is pending clearance.

    Thanks.

Comments
  • n
    numlock0 ReportContact Me
    17th Jul 2014 at 3:44 AM

    why so long? if order is complete, why should I wait 2 weeks to get my money?

  • kjblynx ReportContact Me
    17th Jul 2013 at 5:41 PM

    If you go to the Pending Clearance tab in the Revenue page you can then scroll over each pending clearance tag next to an amount to see what day it will be cleared on. It generally takes 14 days.

    • neerajthakur981 ReportContact Me
      24th Jan 2016 at 3:40 AM

      those 14 days are completed, now what i have to do ?
      to get those money

    • randelberg ReportContact Me
      23rd Feb 2016 at 12:51 PM

      Thank you!

  • kjblynx ReportContact Me
    17th Jul 2013 at 9:16 PM

    Reply to @beno_rohman: What I just explained is the V2 way of doing things. To get to the Pending Clearance tab on the revenue page you need to go to “Sales” on the top of the Fiverr page, then find “Revenues” on the right side.
    Once in the Revenues section you will notice a dollar amount labeled “Earned”, “Withdrawals”, “Used to order gigs”, “Pending Clearance”, and “Available Funds.” By clicking on “Pending Clearance” you will be brought to a page with all your pending transactions; by holding your pointer over the transaction you are interested in (not clicking) you will have a little popup by your pointer with the date it will be cleared.

    This, of course, will only work if your Java and browser are up-to-date.

    The old way had the clearance date listed right on the revenue page; now it is a little more difficult to get to.

  • b
    bovcan ReportContact Me
    13th Jan 2015 at 9:49 AM

    now it looks is it 30 days?

  • l
    latika426 ReportContact Me
    20th Feb 2014 at 1:12 AM

    Reply to @dilshands: I also have the same experience like you.

  • b
    beno_rohman ReportContact Me
    17th Jul 2013 at 8:00 PM

    Reply to @kjblynx: it’s for old style I think, is this available on v2?

  • s
    seohut ReportContact Me
    17th Jul 2013 at 9:37 PM

    14 days

  • v
    vladininov ReportContact Me
    19th Feb 2014 at 9:49 AM

    Oh okay. I’ve though that being a super seller may bring a bit convenience on this side, but I guess not. Well, thanks for the clarification @voiceoverwork

  • voiceoverwork ReportContact Me
    19th Feb 2014 at 9:42 AM

    @vladininov
    it is the same for everyone.

  • v
    vladininov ReportContact Me
    19th Feb 2014 at 9:40 AM

    Guys, I know that it generally takes 14 to 17 days for the clearance, but since I am very new to Fiverr( about a month and am level 1), I would like to confirm with you from your experience if,for example, when you are promoted to level 2 or Supper Seller, is it the same pending clearance duration or it is shorter?

    Thanks in advance!

  • j
    johndepp ReportContact Me
    5th Oct 2013 at 8:07 AM

    what exactly does it means ????

  • j
    johndepp ReportContact Me
    5th Oct 2013 at 8:10 AM

    i mean pending clearance does it happens normally ?? or if there is something wrong ??

  • voiceoverwork ReportContact Me
    5th Oct 2013 at 8:17 AM

    @johndepp

    Pending is work you’ve completed, and in line to be “cleared” to become “available” for you to “withdraw”. It is normal.

  • a
    atechkid ReportContact Me
    5th Oct 2013 at 9:09 AM

    14 days if the buyer marks the gig complete and reviews else 17 days.

  • umernawaz ReportContact Me
    5th Oct 2013 at 11:44 AM

    14 to 17 days minimum!

  • j
    johndepp ReportContact Me
    19th Oct 2013 at 3:54 PM

    its 20 oct today but its still showing me pending clearance but its has to be cleared on 19 oct. why this is happening ????

    • sh_services ReportContact Me
      13th Jan 2016 at 2:54 AM

      It is because of country difference 19 Oct date is according with usa

  • madmoo ReportContact Me
    19th Oct 2013 at 4:00 PM

    Occasionally due to time differences it appears to be a day late. It’s still October 19th here in the UK. I would say those funds will clear in approximately 3 hours from now.

  • j
    johndepp ReportContact Me
    19th Oct 2013 at 4:04 PM

    Reply to @madmoo: hope it will work… thanks
    :)

  • madmoo ReportContact Me
    19th Oct 2013 at 4:09 PM

    Reply to @johndepp: I’m sure it will – I too have some due to be cleared on 19th (today) and I know they tend to clear shortly after midnight UK time – it’s now 9pm here.

  • l
    londonblue ReportContact Me
    20th Oct 2013 at 12:20 PM

    Yeah, I think the process is automated but I guess it depends on system load, number of users with funds to clear etc., as well as timezones. I think Fiverr is Australia-based but sometimes (here in the UK) it feels like they’re working on West Coast America time ;)

  • madmoo ReportContact Me
    20th Oct 2013 at 1:04 PM

    Reply to @londonblue: they’re based in Tel Aviv and New York.

  • j
    jovanwatson ReportContact Me
    10th Nov 2013 at 11:56 PM

    I see Money in my UPCOMING EARNINGS: But my pending/WITHDRAWAL/EARNED is set on $0 can some one help me?

  • madmoo ReportContact Me
    11th Nov 2013 at 1:25 AM

    Does no one actually read the details about the site before signing up?

    Funds take 14 days to clear after the order has been completed. So depending on how quickly your buyer responded after you delivered the order (if in fact that did) it could be as long as 17 days later or even, in the case of physical items sent by post, a whole month later.

    ‘Pending’ is for orders delivered, not cleared.
    ‘Clearing’ is funds from orders delivered and completed, either by the buyer or automatically three days after delivery (14 days after for shipped items)
    ‘Upcoming earnings’ relate to gigs ordered but not yet delivered.

  • s
    stu009 ReportContact Me
    17th Dec 2013 at 9:25 PM

    Same deal here – I have several orders that should have cleared by now.

    I guess if someone leaves you feedback its normally 14 days from the time the feedback is left.

    If a buyer did NOT leave feedback it takes 17 days, but could take longer….I think fiverr likes to hold these in….

  • accessgirl ReportContact Me
    17th Dec 2013 at 10:37 PM

    Reply to @stu009: I had some for yesterday and today that hadn’t cleared. cs rep said she would forward to tech support, so it’s not just you. How late are your orders?

  • startselect ReportContact Me
    17th Dec 2013 at 10:40 PM

    Same thing happening to me too and it has never happened before. I have orders that should have cleared yesterday and some from today too.

    Madmoo does explain the clearing system to those that dont get it, but what we are talking about here is oders that are pending clearance and it has been over 24 hours. I have never had any orders pending that are dated from one day ago, first time for me.

  • m
    morynne ReportContact Me
    17th Dec 2013 at 10:43 PM

    Add me to the list experiencing this issue. I’d recommend anyone with funds pending clearance over 24 hours past the clearing date to file a ticket with Fiverr support.

  • accessgirl ReportContact Me
    17th Dec 2013 at 10:57 PM

    This isn’t the first time for me, and I’m sure others. It’s aggravating, but usually gets fixed within a day or two.

  • seo_alchemy ReportContact Me
    17th Dec 2013 at 11:56 PM

    I’m in the same boat guys. Hopefully it gets solved soon. Opened a ticket also. Good to know I’m not the only one.

  • s
    stu009 ReportContact Me
    17th Dec 2013 at 11:58 PM

    Reply to @accessgirl: No reply from support so far – Put a ticket in this afternoon. Sounds like this just ‘happens’ sometimes. I have a few orders from yesterday that have not cleared and some today that haven’t cleared and its almost midnight…est

  • s_sayan ReportContact Me
    18th Dec 2013 at 12:44 AM

    Yeah, it happens sometimes. It happened more often in V1, but this is a well known bug that happens from time to time even in V2.

    I am in the same boat. I have hundreds of funds pending to be cleared since 2 days ago. However I’m sure it will be solved within the next 24 to 48 hours. :)

    Best Of Luck.

  • madmoo ReportContact Me
    18th Dec 2013 at 2:25 AM

    I sent a ticket. I’m now three days behind with funds that are due to have cleared :(

    Yes, my initial response was regarding the general process and how it SHOULD happen. This is clearly a different issue.
    Send your tickets in (it won’t get you any interest back on the funds, and won’t result in payments being backdated etc, but at least they won’t be able to claim it’s an isolated issue, which it’s clearly not).

  • m
    maddie930 ReportContact Me
    18th Dec 2013 at 2:34 AM

    Also having the same issue. Hope it gets fixed soon. I was depending on it. :(

  • wingle ReportContact Me
    18th Dec 2013 at 2:36 AM

    Same here. My money also not released since DEC 16.

    Last day i found a disturbing payment bug. Which obviously i have reported to Customer Support and waiting for their reply .

    I go through some orders and find that i have been PAID less in few orders.

    For Example: i completed a GIG order which was of $30 amount. And i was supposed to be paid $24 but i see in my CLEARED AMOUNT page i got $12 for that order.

    And i find this error on 13 places. I am not sure this happened with only me or anyone else having this issue.

    If anyone want to check just go through your CLEARED FUNDS page and TALLY your transactions cleared amount with original Order amount.

    Let me know if anyone find same BUG.

  • accessgirl ReportContact Me
    18th Dec 2013 at 2:50 AM

    I saw the bug too, that’s what I initially reported then added the no payment issue.

  • wingle ReportContact Me
    18th Dec 2013 at 3:20 AM

    Reply to @accessgirl: You mean you also see your cleared funds or pending clearance funds showing less than the original order amount?

  • wingle ReportContact Me
    18th Dec 2013 at 3:26 AM

    Reply to @accessgirl: Do you also see some transactions show same order. I have noted that after fixed interval there are 2 different transaction id which show same order page.

  • danish82 ReportContact Me
    18th Dec 2013 at 3:45 AM

    Choose Revenues and there you can see the due date of the pending clearance.
    Normally, it takes 14-17 days to clear the money.
    Thereafter, you can withdraw your money with Paypal or payoneer.

    Hope this was helpful.

  • wingle ReportContact Me
    18th Dec 2013 at 3:48 AM

    Thanks danish82 for your feedback.

    Now here members are now discussing an other issue of payments. Cleared payments are not adding into balance from DEC 16th.

    Also amounts are not correct of cleared payments or pending clearance payments compared to orders.

  • who2host ReportContact Me
    18th Dec 2013 at 3:52 AM

    I also noticed that funds that should have cleared on the 16th are not cleared yet. Now I’m thinking I better go back and check that the actual amounts that have cleared are correct.

    Are you saying that the amount cleared doesn’t match the purchase amount minus 20%?

  • who2host ReportContact Me
    18th Dec 2013 at 3:54 AM

    Reply to @wingle: How far back did the error go concerning the wrong amount clearing?

  • wingle ReportContact Me
    18th Dec 2013 at 3:56 AM

    Reply to @who2host: Yes that is correct.
    Luckily i jonied fiverr 4 months ago and i have only 383 completed orders.

    So i spent 3 hours yesterday to tally all my orders with cleared amount. And i found differences.

    I made the excel sheet and sent to fiverr support. I did not get any reply yet.

  • wingle ReportContact Me
    18th Dec 2013 at 3:58 AM

    I have this issue on order with gig extras. And i got level one 3 months ago. And it seems problem is from there or maybe from a long ago. Who knows.

  • who2host ReportContact Me
    18th Dec 2013 at 3:58 AM

    Oh wow! Has this been happening the whole time or just recently?

  • wingle ReportContact Me
    18th Dec 2013 at 4:08 AM

    This is the excel file i made and sent to fiverr support. Which i made by examining all my orders. (i hide my transaction and order numbers).

    Luckily i have $56 difference.

    But this same issue is in my Pending Clearance Payments also. WHich i did not count yet.

  • crslaytor ReportContact Me
    18th Dec 2013 at 4:08 AM

    same with me, i am still waiting 16th and 17th to clear , just sent CS a message

  • madmoo ReportContact Me
    18th Dec 2013 at 4:14 AM

    I just had a reply from CS that their tech guys are aware of the issue and working on it (re the clearing, not been able to check if my amounts are accurate yet).

    Doesn’t really help solve anything but at least we know it IS an issue.

  • crslaytor ReportContact Me
    18th Dec 2013 at 4:17 AM

    just got the 16th cleared, just now! hope to get yesterdays as well shortly :-)

    I am sure they will fix it !

  • crslaytor ReportContact Me
    18th Dec 2013 at 4:20 AM

    and just got CS respond:

    “Sorry about this issue. Our tech team is aware of the problem and working towards a resolution. Things should clear up by later today but if not, please let us know.”

  • brodasandy ReportContact Me
    18th Dec 2013 at 4:43 AM

    Its 18 dec. and in the revenue page it is still showing the pending clearance, it has to be cleared 17 dec. Tell me when it will clear?

  • kjblynx ReportContact Me
    18th Dec 2013 at 5:02 AM

    Reply to @brodasandy: I have noticed on average mine takes 12-23 hours longer than I expect it to. If my page says once number I add.to days and patiently wait while doing more stuff. Makes the wait ready to tolerate.

  • crslaytor ReportContact Me
    18th Dec 2013 at 7:16 AM

    I can confirm they fixed it for me, so should be all cool now

    and yes giving it a bit more time does help :-)

  • wingle ReportContact Me
    18th Dec 2013 at 7:30 AM

    Funds are cleared.

    But the problem is still there of less funds.
    There is a difference in cleared funds amount and actual gig order amount.

    I still see all those previous orders and recently cleared orders. Some of them have wrong amount cleared. Which is less amount compared to what it should be.

    Anyone else having this problem?

  • whitehatseo10 ReportContact Me
    18th Dec 2013 at 7:45 AM

    yeah, me too…

  • m
    morynne ReportContact Me
    18th Dec 2013 at 8:01 AM

    Reply to @wingle: I have had situations where a buyer purchased extras after the initial gig purchase — those seem to clear in separate transactions. Could this be possible for yours?

  • wingle ReportContact Me
    18th Dec 2013 at 11:37 AM

    Reply to @morynne: What you mean by that? WOuld you explain more?
    I never see payments are clearing in such way.

  • dilshands ReportContact Me
    18th Dec 2013 at 11:54 AM

    Reply to @wingle: Yes I have experienced this as well! I had a buyer who initially ordered for $25 and added another gig extra worth $10! After Fiverr’s 20% I had to get $28! But instead of one order of $28, the funds cleared separately for $20 + $8. But both directed me to the same order page which stated each of them are for an amount of $35! So that sums upto $70 ($56 after Fiverr’s 20%). Though it showed $70 the actual orders were worth only $35 and that is what I had when the funds cleared!

  • madmoo ReportContact Me
    18th Dec 2013 at 1:01 PM

    Reply to @wingle: no, they clear as a single transaction, it’s just that if extras were added afterwards, then the clearing time would have been extended.

    Mine are cleared now.
    The amounts due for today will (hopefully) clear in the early hours of tomorrow for me (around 1am – 2am UK time).

  • wingle ReportContact Me
    19th Dec 2013 at 12:03 AM

    Reply to @madmoo: It does not matter to me how long they take to clear. All it matter is the amount is clearing is less what it would be from that order.

    my funds are cleared from previous days. But the less amount problem is still not resolved and i am still waiting for support reply. (maybe they are working to resolve this issue of mine that is why not sent me any update)

    Have you checked you last cleared amounts? Did you found this issue?

  • wingle ReportContact Me
    19th Dec 2013 at 12:05 AM

    Reply to @dilshands: Yes i have shown in my excel sheet preview every order which has problem is linked to two transactions. That if fine.

    But i see the amount still does not justify with two transactions.

    Means the order is $35 after all extras (some extras added after).
    It does split into two transactions. But two transactions still showing less amount then it should be from $35.

  • c
    cheezees ReportContact Me
    19th Feb 2014 at 2:41 PM

    Reply to @vladininov: No, being a super seller does not guarantee that your buyers are any more/less reliable that a non-leveled seller’s. The clearance period is to verify that the buyer’s fund clear like they’re supposed to. :)

  • d
    designersohel ReportContact Me
    20th Feb 2014 at 4:57 PM

    14 days

  • t
    tpward ReportContact Me
    22nd May 2014 at 4:36 PM

    14-17 days is fast if you’re use a horse and carriage to shuttle money from bank to bank. Fiverr must make quite a bit on the interest earned on that money before it “clears.” That’s what I call a successful business model.

  • skinnerul ReportContact Me
    2nd Feb 2015 at 9:31 AM

    Thank You for the infos.

  • kjblynx ReportContact Me
    2nd Feb 2015 at 11:42 AM

    Reply to @bovcan: It is still only 14 days.

  • c
    codedrop ReportContact Me
    12th Feb 2015 at 1:48 AM

    i done a job in fiverr and its almost 15 days. But then fund show pending? why ? I live in bangladesh. Every time i get paid on 15 days morning. But today its not clear my fund but show pending see the attached file.

  • d
    damkha16 ReportContact Me
    15th Mar 2015 at 1:30 PM

    pending clearance until the 15th of March 2015, but until now the balance has not been entered as well

  • phoenix53 ReportContact Me
    28th Dec 2015 at 7:55 AM

    I have funds under ‘pending clearance’ for over 2 weeks now but there is no bar showing when they’ll be cleared. Even there is no transaction showing under ‘Pending Clearance’ tab. Whats the problem?

  • segun1ng ReportContact Me
    28th Dec 2015 at 10:10 AM

    Withdraw after a safety clearance period of 14 days,

  • phoenix53 ReportContact Me
    28th Dec 2015 at 4:50 PM

    My funds are under “Pending clearance” but no bar is there to show when they’ll be cleared. The funds are of multiple orders.