Search the Community

I direct my buyers directly to other sellers by sharing the seller's link with my buyer. If my buyer really want to work through me, even after I share the other freelancer's link and prices, then I charge a project management fee that covers for the time and liability I take on to ensure the quality of all of the work the buyer needs including what I may do for the buyer. For example, I might do the writing and curriculum alignment while other sellers may do data entry or voiceovers.

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

So I had one of those buyers who ask for Y, purchase an order for Y, are told throughout the entire order we're developing Y and, after delivery, that buyer requests additional Z (not wanting to pay extra). After realizing I was never supposed to deliver Z, but only Y, the buyer gave up and simply accepted the delivery, leaving a 1 star review. The problem was: the buyer left a review saying my code was buggy. The delivered code on the platform is completely free of bugs, which Fiverr or anyone can verify, but after reaching out to the support Fiverr insists it's an opinion. Saying I'm not communicative enough, or that I don't have great design taste, that's an opinion. Saying I delivered a buggy code, while the code is literally there without 1 single bug, it's a factually false statement. This isn't a subjective opinion, it's a factual lie, also called defamation, and anyone trying to say otherwise has literally 0 idea of the difference between a fact and an opinion. They also insist this review doesn't violate their Terms of Service and Community Rules. I guess we're all allowed to lie on facts and call it an opinion. We all know how Fiverr favors buyer all the time, just be safe out there.

I have a gig that has received some impressions but no sales. OK, nothing new there. It got me thinking though... could my description or tags be causing my gig to appear in the wrong searches? I have no way of knowing since I don't see the search criteria used by buyers that pulls in my gig as an option. Is there a way for a seller, like me, to get the search criteria used by buyers?

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hey everyone! 😁 I wanted to reach out and ask how you handle situations where buyers are actually purchasing services from you on behalf of someone else. What I mean is, a buyer approaches me requesting a design for a new website, but it's not for them personally. They've received an order through their Fiverr profile and likely can't fulfill it themselves, but want to procure the service through me. How do you deal with such clients? Do you say yes or no? Personally, when I develop a system or design a website, I always include my company name on the design to show that it's my work. However, there's a risk that they may remove it and claim ownership of the design, which doesn't sit well with me. Do you think it's okay to do this or not? Personally, I don't feel comfortable with it. When I put effort and passion into something, I want to proudly showcase that it's my company that created it. It also feels a bit off that they might later try to take credit for what I've done or built. Perhaps it's different in some other fields, but when it comes to design, I don't want anyone else taking credit for my work! How do you feel about this? Is it acceptable? There might be those who don't have the time or ability to do it themselves, but then I also don't think they should be selling such a service if they can't handle it! I'd love to hear more opinions on this and if you've encountered it, how you choose to handle it! 🙏

Heads up → This is a long one Hi there, With the recent big changes in the seller / gig rating system, a new order reviews system came with it. While both seem like they are flawed on many levels, we (sellers) have a full look only at the new reviews system. As a Fiverr seller and freelance Product Designer, I decided to express my concerns regarding the new reviews form (in the form of a UX audit) and provide improvement propositions by creating new designs. → Introduction Unfortunately, the logic and execution of the new reviews look like the effect of a 10-minute brainstorming session plus some heavy hours dedicated to creating a PR ideology around it. I see many wrong things with the new review form and want to address them all. I'll use a lot of YOU pronouns, which are directed to Fiverr executives and teams responsible for the discussed changes. So this post can be treated as an open letter to those who are in charge and have the influence on implementing the platform's functionalities. Not like I’m holding my breath for a response, but maybe this will reach a few relevant inboxes. I'm attaching also → PDF viersion ← with hi-res images. → 1 - Emojis This design decision causes problems on many levels... Behavioral Science Perspective A person's emotional state is a complex mixture of influences and codependencies. Many things affect our moods and feelings in the short and long term. Using the basic emoji faces expresses a specific momentary emotion / mood as a reaction to something. Given that I see a few issues: Asking people to rate something with an emoji is forcing them to fight against their momentary emotions and overall mood to provide 'fair' feedback - if I don’t feel excited 😐 then I have reservations against using the exited emoji 🤩 for the 'Exceptional' rate Emotions are whimsical, tricky and affect us all the time - not only on a conscious but also subconscious level - so emoji feedback is doomed to be skewed from the get-go Emoji rating also gives the impression that it doesn't have significance and that it won’t affect the freelancer much The reports about the insignificance issue problems are starting to trickle in: Source → → 2 - The Scale In what reality on a single-step scale, the next grade after 'Average' is 'Very good'? With the old rating form, the tooltips visible when hovering over the rating stars were also not balanced (4 stars meant 'Good' and 5 'Excellent') but the stars were much more straightforward so it didn't matter that much. But here the labels are deceptive. In user experience / interface language, the word for this kind of diversion is 'dark pattern'. Few points on why hacking the scale is disruptive, not constructive: 5 ⭐ meaning 'Very good' / 'Great' is universal for the customer experience online 'Exceptional' on the other hand has bigger significance and feels more like 5+ because it stands for special / extra / unique / rare On occasion, we encounter the 'Excellent' label being used for 5 stars, but it has less weight than the 'Exceptional' as well Buyers have been exposed to 'classic' 5-star ratings too long and often, to anchor an exception in their minds for your modified system and create Fiverr-specific new habit The ‘Exceptional’ scenario should be an additional distinction because people will just not get used to considering the 5th star / maximum rate as something better than “Very good” There is just too big of a semantic gap between 'Average' and 'Very good' The cultural differences will limit the use of the 'Exceptional' rate as "the best" We didn't have to wait long for the cultural differences issue to cause problems: Source → → 3 - Perfect 5 / 5 Being "Not Trustworthy" In the new review system looks like your goal was to people not rating the highest when it should be "We want to create the review system that reflects the real buyer experience". In the responses on the forum, your staff keeps mentioning research to support the reasoning behind the changes. But this looks rather like a research bias scenario. I get the company's premise about highlighting exceptional work… Source → …but that can be done differently. More on that later. As for "relieving the pressure of aiming for a perfect 5-star rating": The pressure will always be there - in a competitive marketplace sellers need every advantage they can get, especially with such an extensive algorithm that Fiverr has You increased the pressure because buyers are now rating lower, due to the confusing new rating form You increased the pressure because we know now that our gig scores are dependent on how our competition is doing If my performance as a seller is consistently great but not continually improving, then my score can go down because others' can go up You increased the pressure by causing confusion due to the way you rolled out and are handling the new levels / rating (pre)launch The approach "4⭐ is the new 5⭐" is misleading users (in the rating form) and buyers in general (in the published reviews) because you changed the rules of the game while the past reviews and new ones are in one pot The sudden drop in ratings looks like a drop in the seller's work quality → 4 - Optional Questions The way the supplementary questions (dependent on the selected rate) and their answers are displayed is misleading: The answers look and sound the same but their selection has different effects depending on the selected rate option There are no visual distinctions whether the question asks about negatives or positives There is also no indicator that the question is optional The way this is implemented will cause scenarios like this: The user reads the first optional question and automatically assumes that the others have a bit different answers, but concern the same instance - positives for example The user is under the impression that is selecting answers in all situations for positive metrics, while they really concerned the negative ones The same can happen if the user won't read the supplementary questions at all and will select all the answers as positives. There are already reports about this: Source → → 5 - Real-life Consideration All the above issues are enhanced when the buyer is in a rush, which is a common scenario. Who isn't busy today? Clicking fast through the "unimportant" questionnaire or pop-ups to be over with them while not paying much attention - who among us hasn't done this? The earlier shared comment about emojis rating insignificance also mentions quickly clicking through aspect: Source → → Solutions A better design approach is actually in the new levels' landing page: RATING SCALE A simple scale with colors looks balanced and intuitive: QUESTIONS And now the tricky part with supplementary questions. Wording When considered negative, the answers should imply that with their wording: Visual Indicator The selected state should show visually if the response has a positive or negative connotation: This is way more intuitive and straightforward. SCORE PREVIEW Before sending the rating, there should be a noticeable score preview that with clarity shows what will be published: BONUS ROUND - "making exceptional work stand out" The "exceptional" aspect of order delivery can be determined in a non-direct way. Spontaneous Reactions The Amount Approach When all 3 main questions are rated to the highest, then the number of selected positive (optional) question responses could additionally affect the score. So let’s say 50% of selected responses for a single question could add 0.1 ⭐ to the score. The threshold size and star fraction value would need a careful assessment. The Meaning Approach Another approach could take into account the occurrence of specific response selection. The "Went above and beyond" itself indicates exceptional work. In the above scenarios, the 'exceptional' rate distinction would be spontaneous (yet measurable) and the lack of it won't interfere with the 5-star rating standard / habits / previous system scores. Labeling With either approach, there will be 5+ ⭐ rating possibility and there could be a label / badge indicating this: If the overall rating of the gig would be 5+⭐, then the 'Exceptional' badge could be included with the gig main stars score (in all the applicable places). → Wrapping up The devil is in the details and I feel like we need exorcisms here. I hope that the above concerns won't fall on deaf ears. A guy can dream. Signed Concerned Seller CC: @Kesha @Lyndsey_Fiverr @ran_success ____________________________________________________ FAQ section for community Why didn't you mention private reviews? - This is a separate can of worms. Why didn't you mention the "Value for money" rating question / issue? - This topic deserves a separate thread considered not only as a question in the rating form but also as a gig score metric. All gig metrics should have their own respective threads because these subjects are just too big to discuss them all at once. ____________________________________________________

Hello everyone, I hope you're all doing well. I'll get straight to the point. I received an order for 5 posters, and before the buyer placed the order, we thoroughly discussed all the details, including the delivery time, which the buyer agreed to. (Note: I had previously worked with this buyer on a single poster as a test, which they liked, leading them to order the next 5 posters.) I completed 4 of the posters and was in the final stages of completing the last one when the buyer suddenly requested a cancellation, citing that they were out of time and no longer needed the posters, and that I had made many mistakes, which doesn't make sense to me. I tried to ask the buyer about the mistakes I made, but received no response. I also tried to contact Fiverr's support team, but haven't received any response from them either. I've already completed the 5th poster and sent the delivery to the buyer, which was 2 days earlier than the agreed-upon delivery time. I'm seeking advice on how to handle this situation. I put a lot of effort and time into creating these posters, and I'm concerned about receiving a negative review. The buyer made a revision request a few minutes ago, asking for more details on the poster, but honestly, there aren't any more details to add. I'm unsure if I should share the poster here, as the ownership ultimately lies with the buyer Thank you very much for your assistance in advance.

Sellers need to have the ability to block abusive buyers. Blocking an abusive buyer was our only form of protection and painless way to avoid unwanted experiences. Please reconsider your decision to remove this essential option.

One of the project of USA buyer (YouTube SEO)

Thanks again for the suggestions. I did a little revamping and I was contacted by a potential buyer. I think it may have been a scam because the buyer would not answer any of the questions that are included in the gig nor would the buyer answer any questions posed in the Fiverr message exchange. The buyer stopped responding to my messages. Perhaps the buyer found a different seller and that is fine. At least I was contacted.

How do I have such a low seller Success Score? I am among the best-selling sellers on this site, with thousands of buyers (in 94+ countries), mathematically great reviews, more all-time revenue than most sellers, and otherwise fantastic metrics.... except -- for unclear reasons -- a low success score. I have dealt with some terrible buyers (most that were incapable of being satistifed -- the kind of buyer we all try to avoid), as we all have, yet, despite being a successful seller -- for a decade on this site (since 2014) -- my newly-imposed low success score means that I -- as it stands right now -- may no longer be able to sell my popular service(s) here. I don't see how I can "improve" from this low success score, and big-gig-weighted "strong negative impact" seller satisfaction metric (and certainly not in one month!). Out of all of my many completed gig sales, within the past two years alone, I have only had three 1-2 star reviews. That's well above average for my gig category(s), and easily outweighed by my many other great reviews. I work hard to please my clients. I always have. That's part of my branded reputation. That's why my clients hire me. So, who the heck has secretly reviewed me so low as to put me into "strong negative impact", low seller Success Score territory? "Show me my accusers". Why am I being penalized for metrics that I cannot/could not control? The new system sees only numbers and metrics, without taking into consideration the true reasons for those metrics. I am not a bad seller. In fact, I am well-respected on the site, as well as here on the forums. People know me. Forum users know me (all too well, in fact). I've influenced hundreds of big business brands.... I've created artwork, logos, and other business elements for celebrities, notable hotel chains, government officials (some running for election at the time), entertainers, a notable Country Music singer, new inventions (some that are already on the market), even an astronaut! Heck, I was even so trusted by Fiverr as to serve as a forum moderator for a while (years ago)! I've worked hard, over the years, to EARN my strong, positive reputation. So why are blanket uncontrollable metrics waiting to kill me, as a seller, here on Fiverr? Surely this new Fiverr system can do a better job of quantifying the value of its greatest assets -- proven, successful, respected sellers like myself (and others). I don't want to stop being a great seller, here, on Fiverr, yet, for some reason, this new system thinks that I should. Where's the fairness, or respect, in that? ---------------------------------------------------------- (NOTE: I am not trying to start arguments, just expressing my valuable thoughts and concerns)

Hello, I just saw that I have a "strong negative impact" for "order cancellations" on one of my gigs, even though I've only had 3 cancellations in 7 years out of nearly 400 orders. Here are the details of the cancellations: January 2024: The client cancelled the order via the resolution center, stating "I was too fast with ordering" before submitting their requirements. On the order page, Fiverr wrote, "The cancellation will not affect any of your seller statistics as XXXXX cancelled the order before sending their requirements." January 2021: The order was cancelled by Customer Support because the client didn't submit their requirements and was contacting me via 2 different accounts. Fiverr wrote to me: "The order FOXXXXX has been canceled and left out of your Order Completion Rate." February 2018: I cancelled the order because the client had only paid for one product, but had asked me to work on 4 products. The two most recent cancellations do not count in my statistics. There's no doubt since it's Fiverr who wrote it! This means that it's only ONE cancellation, which occurred 6 YEARS AGO, that is causing a strong negative impact. You can't imagine how disgusted I am to see this kind of nonsense!

You have got a 4.7 star as a public feedback, not sure what you got as a private feedback. Whenever you get your next order, make sure to deliver your best and try to exceed the expectations of the buyer. This is the best way to market/rank yourself on the Fiverr.

In the previous level system, the cancelled order used to expire after 60 days and impacted the order completion rate only for 60 days from the date it was cancelled. Now in the new system, is it still the same case that the cancelled order will impact the success score for for 60 days or is there some new update in that aspect as well. I have read that pausing a gig with less success score does not help improving the success score. (Not sure if that is also correct)

Dear Fiverr Community, As a longstanding member of Fiverr since 2015, I've witnessed numerous positive changes that have enhanced our platform's efficiency and user experience. However, one aspect that warrants reconsideration is the response rate requirement for sellers, particularly for achieving and maintaining levels. The current policy stipulating a response rate above 80% for Level 1 and 90% for Level 2 and 3 sellers has raised concerns among many of us. While I appreciate the intention to prioritize responsiveness and customer service, it inadvertently penalizes sellers for circumstances beyond their control. Often, interactions with buyers consist of brief messages like "Hi," with no further engagement despite our best efforts to provide timely and meaningful responses. Additionally, the expectation of maintaining a high response rate, even during off-hours or when availability is limited, imposes undue pressure on sellers. I urge Fiverr to revisit this policy to ensure it remains fair and equitable to both sellers and buyers. By fostering an environment that recognizes the challenges sellers face and respects their commitment to delivering quality work, we can sustain a platform that attracts and retains top-tier freelancers. Let's work together to make Fiverr a place where both sellers and buyers thrive.

A buyer Send me a sample work to me, is it? can i provide sample work i also add the video of my work in my gig

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

Hey guys help me. This never happened to me before.

Hey there, designers! The Logo Maker Team is back again to explore the search terms buyers are using and the brilliant logos they end up with. We’re sharing our insights to give designers a deeper understanding of the buyer journey. Use this list to: Update your search terms Get inspired + refine your designs Create more sales opportunities! This time around we’re exploring: Healthcare Medical Equipment Technology Women’s Health - including Doula services and prenatal care Nutrition Floriculture - The cultivation of flowers! Construction Let’s Dive In! Note: Brand names mentioned below have been modified to ensure the confidentiality of our purchasers. Buyer # 1 What They Briefed: Name: Valley Children Slogan: Relief for the vulnerable Industry: Health Care Services Tag: child What They Ultimately Selected: Designed by @name_art Buyer #2 What They Briefed: Name: Sterilizexpert Slogan: For a safe future Industry: Medical equipment, Security services, Technology Tag: sterilizer What They Ultimately Selected: Designed by @yehorkolchyba Buyer #3 What They Briefed: Name: Ali’s Petals Slogan: N/A Industry: Floriculture Tag: flowers What They Ultimately Selected: Designed by @tomtypography Buyer #4 What They Briefed: Name: Nutrition From The Ground Slogan: From The Root Industry: Personal Consulting, Nutrition Services, Health or Wellness Tags: root vegetables, earth ground, earth roots nature, carrot, beet, underground, farm, root vegetable, chicken, roots, root ground, sun roots What They Ultimately Selected: Designed by @aestheticx Note: The buyer chose his own font and background color Buyer #5 What They Briefed: Name: Nutrition Habits Slogan: N/A Industry: Nutrition Services Tags: woman, leaves, prenatal, fertility, beets, fern fork, sprouting, pregnancy What They Ultimately Selected: Designed by @lara1984 Buyer #6 What They Briefed: Name: Conceiving Together Slogan: Conception, Pregnancy And Diabetes Care Industry: Doula Services, Allied Health Care Professions, Medical And Health Education Tags: line art, pregnant woman outline What They Ultimately Selected: Designed by @amitcohen99 Note: The buyer choose a darker color palette Buyer #7 What They Briefed: Name: Bringing Hell Slogan: Let’s Do It Industry: Industrial Construction Tag: plasma, lightning, fire What They Ultimately Selected: Designed by @vanadium1st Buyer #8 What They Briefed: Name: Ben Brown Slogan: Transformation Support Industry: Spiritual and Healing Tags: truth, love, honest, trust What They Ultimately Selected: Designed by @harshas Note: The buyer made the logo entirely black Buyer #9 What They Briefed: Name: Natural Birth Slogan: Hypnobirthing Industry: Doula Services Tags: birth, calm, butterfly, pregnancy What They Ultimately Selected: Designed by @zlilflaischer Note: The buyer made a color template of his own Buyer #10 What They Briefed: Name: Natural Birth Slogan: Hypnobirthing Industry: Organic Food, Horticulture, Crops, Farming Tag: produce What They Ultimately Selected: Designed by @ambodo Note: The buyer chose to combine two variations, the full drawing without coloring, and the curved brand name Why Does It Matter? By understanding buyer behavior, including searches vs. results, you can: Tailor your offerings to match their needs Use effective keywords to attract more relevant clients Gain inspiration for your design creations What's your take on these buyer journeys? When you look at the logos in this forum, do they perfectly fit the buyer’s search terms, or do the results surprise you? Any insights or industries you'd like us to explore further? Share your thoughts in the comments below!

So i was working with fiverr select buyer, he told me he wanted to get X out of this order,i gave him X and pretty quick actully, now after 5 days(after extending the delivery time) he wants extras with the X he got , some stuff that he never mentioned before starting the order,so after i said no, he asked to cancel the order,so i refused , minutes later i get this : order was canceled by customer support? what the hell? i worked hard to get the order done? and now my money gets stolen????

All these accounts are scammers. Just ensure that you send a one-word-reply i.e hi to them before reporting and blocking them. This would ensure that your response rate is 100%. Sounds silly but system can't differentiate between scammers and genuine accounts, YET.

I have opened fiverr account almost one year and some buyer knock but they didn't order after that now no buyer knock and impressions and clicks are going down so much can anyone help me what should I do plz suggest It will be very good if you give.

H =i there i just made my gigs on fiverr this month and i get messages from buyers in a day like 1-2 buyers daily but all ofthem asking for my email to pay me . please someone explain me why im getting all messages like this buyers asking me for my email im confused about this because all buyers are like scammers and look spam someone explain please my gig is about youtube shorts and youtube automation recently buyer messaged me with i attached the photo below also please someone help me or any admin from fiverr Hi there, your work is excellent. Can you provide your emаil address for pаyment?

Buyers, of course, want to work with Sellers that produce quality work, but they also want to collaborate with people they connect to. Sharing your unique story and communicating why you are the best person for the job helps build trust and credibility in your brand - which leads to more sales opportunities! Plus, it can help you find Buyers that align with your target audience, making every project a truly enjoyable experience. The details you include in your portfolio, Gigs, and profile are the perfect place to start building a great rapport with Buyers. Communicating Your Unique Value Through Gigs Fiverr Gigs are designed to give you multiple opportunities to communicate your value. Try to put yourself in a Buyer’s shoes to understand their journey to finding the right Seller. What will they see first, second, and third? Understanding the steps a Buyer takes will allow you to showcase the right details at the right time. Here is an example of a Fiverr Buyer journey and how you can put your best face forward at each step: Step 1: Search for a Gig Buyers are likely to first notice your Gig image once they enter a query into the search bar. Of course, the Gig title is important, but humans are visual creatures! The right image will immediately capture a Buyer’s attention and compel them to click on your Gig. It’s a good idea to include a high-resolution photo of yourself, smiling, and making eye contact with the camera. Use a bright, solid-color background, so your image doesn’t blend in with the webpage, and use an image editor to place keywords and Gig highlights directly on the image, to make your offering really stand out. For more tips for an image that will stand out, check out our article on Changes I Made to My Gig Images. Step 2: Visit a Gig page and Seller profile While creating your gig images keep in mind that buyers will often browse before reaching a final decision and in that process they will visit your seller profile to get to know you better, your qualification and to see other services that you offer. Following a similar style between your different gig images will create a branded look to your gigs and help build trust with buyers. Your Gig description and profile are where you will explain what qualifies you to deliver high-value work. This is incredibly important for high-budget projects as a Buyer’s decision comes with a larger risk - they want to feel completely reassured that their funds are in the best hands. In addition to ensuring the Gig details align with their expectations, they will analyze your experience, skill set, and various packages. Be sure to include in your Gig description and profile where you honed your skills, how much experience you have, and any notable past projects and clients. Besides giving you higher chances of working with these types of buyers with higher budget projects, this will also help build a professional representation of your business and set the right expectations with those buyers. Step 3: Contact a Seller Many Buyers - especially those with larger budgets - will want to have a conversation with you before they place an order. This gives them a chance to ask any specific questions about your qualifications and services, so they feel confident that they’ve found the best Seller to collaborate with. It also gives you the chance to be honest with a Buyer about any limitations you might have. Often, Buyers will appreciate the honesty, choose to move forward with you, and either work within your limits or find additional support. The text in your profile, Gig description, FAQ, and packages should be well-written and objective and highlight the information you want Buyers to focus on. Similarly, your portfolios and images should be an excellent representation of your capabilities. Remember to update all your information regularly to reflect new skills, a boost in experience and quality, and ongoing excitement for your business. Want to read more? Check out some additional articles from our Help Center: Help your brand stand out How to make your Fiverr Profile stand out Creating a Fiverr Pro Gig Creating a Gig