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Second evaluation day is upon us! how have you been since the last one?

vira_lanka19871

By vira_lanka19871
in My Fiverr Experience

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Guest phantompower

Guest phantompower

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Call me crazy but I think fiverr has a list of seller who they want to demote. With a 92% rating, how can a seller cancel 1 order then fall to 87% after a day completes 5 orders then the rating rises to 89% and sticks there until the evaluation day? Is this what they refer to when they say theory of gravity?

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lucycodex Apprentice

lucycodex

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Call me crazy but I think fiverr has a list of seller who they want to demote. With a 92% rating, how can a seller cancel 1 order then fall to 87% after a day completes 5 orders then the rating rises to 89% and sticks there until the evaluation day? Is this what they refer to when they say theory of gravity?

Call me crazy but I think fiverr has a list of seller who they want to demote. With a 92% rating, how can a seller cancel 1 order then fall to 87% after a day completes 5 orders then the rating rises to 89% and sticks there until the evaluation day? Is this what they refer to when they say theory of gravity?

Doubt it. There is probably a lot more nuances and details that have been left out. Why in the world would Fiverr WANT to potentially make less money in the long term?

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misscrystal Grand Master

misscrystal

Posted
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Keeping a list VS using a one-line script to calculate cancellation rate

I think they went with option 2 😉

If a seller would accurately add up their orders then it would make sense.

If a seller would accurately add up their orders then it would make sense.

@phantompower I posted the formula on another thread so if you can do the math every day you would see how it happens.

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zeus777 Grand Master

zeus777

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So far I’m doing fine.
I think I got lucky since this particular buyer ended up liking my work and has been placing order every week. My completion rate went from 92 to 94, personally I wanted it to go up to 95 but I can’t complain.
I hope I can keep it up.
Knock on wood!

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inspiredtony Rookie

inspiredtony

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well it is going to be another demotion for me, had 2 bad reviews which dropped me to 4.6 today, appealed to the buyers but they even further made the reviews worse.
is there a way to know bad buyers cos i got some very mean ones these last few days, Its as if they were waiting for this period to cause problems for me. if you give a bad feedback to a buyer in response to his review on your gig, how does that affect the buyer?

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vira_lanka19871 Contributor

vira_lanka19871

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well it is going to be another demotion for me, had 2 bad reviews which dropped me to 4.6 today, appealed to the buyers but they even further made the reviews worse.

is there a way to know bad buyers cos i got some very mean ones these last few days, Its as if they were waiting for this period to cause problems for me. if you give a bad feedback to a buyer in response to his review on your gig, how does that affect the buyer?

sad to hear that… i also barely saved from a second demotion few days ago by just getting back the completion rate from 84% to 90%. and it took around 22 days!

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miiila Grand Master

miiila

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well it is going to be another demotion for me, had 2 bad reviews which dropped me to 4.6 today, appealed to the buyers but they even further made the reviews worse.

is there a way to know bad buyers cos i got some very mean ones these last few days, Its as if they were waiting for this period to cause problems for me. if you give a bad feedback to a buyer in response to his review on your gig, how does that affect the buyer?

I don´t think it affects the buyer who gave you the feedback, but the thing is it affects potential buyers who look at your reviews, so it´s worth giving it a good thought, write it offline, look at it as if you were a buyer pondering to buy your service and reading the reviews.

Rewrite it, repeat, until you have something that will make a potential buyer feel comfortable to buy in spite of the bad review because of how you handled the “situation bad review”. As a buyer, if I read a bad review but a professional reply to it, I might still buy if most of the reviews are good, there´s always “that one guy”, we´re all human and mistakes can and do happen; if I read a “counter-rant”, I´d most probably not buy.

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catwriter Grand Master

catwriter

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I don´t think it affects the buyer who gave you the feedback, but the thing is it affects potential buyers who look at your reviews, so it´s worth giving it a good thought, write it offline, look at it as if you were a buyer pondering to buy your service and reading the reviews.

Rewrite it, repeat, until you have something that will make a potential buyer feel comfortable to buy in spite of the bad review because of how you handled the “situation bad review”. As a buyer, if I read a bad review but a professional reply to it, I might still buy if most of the reviews are good, there´s always “that one guy”, we´re all human and mistakes can and do happen; if I read a “counter-rant”, I´d most probably not buy.

I don´t think it affects the buyer who gave you the feedback

It might if sellers Google him. A buyer contacts you, you do the research, find out that he left a bad review for no good reason, and tell the buyer that you’re too busy or something.

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sergio_yanes Newbie

sergio_yanes

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Hi there guys!

In my case, the “Orders Completed” has dropped in the last month, it’s at 93%, all the others are at 100%, at least I won’t be demoted, no high hopes to be promoted to TRS as usual, but if it comes, it’d be super!

Good luck to everyone!

Happy Valentine’s Day to everyone from Spain

Sergio

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fastcopywriter Mentor

fastcopywriter

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You have great reviews so that should help a lot. I also see you raised your starting prices to $10. When did you do that?

I also see you raised your starting prices to $10. When did you do that?

I think I change prices about every 3 weeks, sometimes longer. I decided to leave it at $10 because most of my competitors sell at $10, some higher. I’ve also done experiments where I sell for $5 and get no orders.

Also, $5 prices sometimes attract the worst buyers, I don’t know why. I’ve also tried higher prices, $20/$40/$60 and even $50+, but they don’t work. So far, $10/$20/$30 is my favorite price point for most of my gigs.

P.S. Having more reviews doesn’t seem to help nowadays. Having a 4.9 rating does. My most popular gig has a 4.9 rating, it replaced my gig with 1,400 reviews.

If there’s anything I can learn from my experience is this.

  1. I wish I had treated all buyers better from day 1
  2. I wish I had refunded every order instead of fighting not to refund
  3. I wish I had deleted every gig that didn’t make me a lot of money but had a rating under 4.8
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xuancar Apprentice

xuancar

Posted
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I think I have a dark future here. After 4 years and 99´9% of 5 stars rating I´m not going to reduce my rates. No way. Now I´m fighting in Level one league where everybody offers low rates to get customers. I´ve had just a couple of orders in the whole month. That´s the result of this great change.

Probably I will be demoted from "Level 1"to “Seller” soon, so things won´t improve.

I think I´m done in Fiverr. No future here.

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