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  1. Hi. I was not using my account from past sometime. I just have activated my gigs, but I can not see buyer request option anywhere on PC as well as mobile app. I am not talking about seeing buyer requests, I am inquiring about the option itself where you click to see the requests further. Your help will be appreciated. looking forward.
  2. Is there any data about it: Which countries buyer excessively use social media ad? What categories ads are vastly ordered in this market? which sectors social media are repeatedly ordered?
  3. If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details? For you who don't know what it is, here what the new Success Score is (without vague expressions and buzzwords): It's a whole new parameter that is being used to rank you on Fiverr. This success score gives you a score from 1-10 and, here is the kicker - it uses AI. The AI scrapes information from your orders, and makes a conclution if you did a good or a bad job on the order. Just so were are clear, buyer feedback is only a portion of the information gathered to make up this score, so if the buyer is overly happy but the AI thinks there was other information that made the order bad, you could risk getting a worse score. So what info does the AI use to establish a score? As far as we know it's the following: Revisions Extentions Partial refunds Feedback from buyer (public and private) If customer support needs to be called regarding the order Possibly just words and information used in the chat (I got hinted at this, but it's was not a clear answer. This means if the clients says "bad" keywords, it could affect the score. I really hope this is not the case) Again, I have gone back and forth with customer support, and they say that the AI would know if the difference between a "good dispute" and a "bad dispute". I personally do not trust an AI to make these judgements, as it can be quite complicated. I personally would like to have the score 100% determined only by buyer feedback (that is what matters, is it not?) One additional note I would like to add: It was really hard to actually find this information. All the information in the help center is very vague, and they never clearly mention it's run by AI. It's very wishy-washy (vague) and it's hard to really understand the clear cut facts of what is going on. The general questions I would like answered is: How does the success score system actually make a score for you? (yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.) And how does the AI really separate good disputes from bad disputes? This is the information I have managed to gather, please share more information you know in this thread (or if you have questions) (Fiverr staff, feel free to correct me if you feel like there is something you feel I said wrong about the new system. I am only going of the Help page and Customer Support)
  4. Recently a buyer with recurring orders wrote to me asking me to start working on 3 orders that he wants to accept until May 5th. Our last completed order was on the 13th of this month, I have never had any problems with the buyer-just that his instructions are difficult to follow and most of the time he asks for more than what was offered. Now, I feel very stressed by him constantly requesting jobs without having a specific order or any guarantee that he will accept the orders. My question for freelancers, how would you handle that situation? I clarify, the buyer wants to receive the content and then make payment for the supposed orders.
  5. I fiver buyer request option can't find
  6. I have requested an "Extend Delivery Request" buyer didn't accept and the order showing late! It will affect my account?
  7. I've been keeping tabs on you (duh, we're competitors) and as someone who's been in the game for a decade, it's cool to see a fellow Norwegian climbing the ranks so quickly. I can't help but think you might have picked up a few tricks from me, and if that's the case, I take it as a high compliment. If not, you're just a cool dude. 😄 You're spot on about several issues. I've had no problems with the new system personally, but I know many highly skilled sellers who've been demoted because AI has taken over. Fiverr's obsession with AI seems more about wooing investors than improving our experience. We're the ones who end up dealing with the mess. And the way AI determines rankings is even worse than you'd think. Yes, it considers factors like revisions, time extensions, refunds, feedback, support interactions, and keyword usage. Inside sources claim the process is "intuitive." But considering these are the same folks who gave us Neo, their definition of "intuitive" is, at best, dubious. The reality is, AI can glitch. AI makes errors. But no one at Fiverr seems to care because they're convinced AI can do no wrong. The recent nonsense spouted by staff, the regurgitated GPT content, and webinars urging writers to pass off AI-generated work as their own original creations are all evidence of their love affair with AI. I strongly believe buyer feedback should be the main criterion here, and it still is – to some extent. But from what I hear, this is just the tip of the iceberg. All the metrics mentioned earlier, along with additional factors such as your disputes, revision requests, both public and private reviews from the past few years, your interactions with buyers, and a variety of new metrics from reviews that include AI interpretations. That last bit is what'll get you. By guessing. Just like it does when writing the next word.
  8. Setting Gig prices on Fiverr is about balance. Buyers want to feel that they’re receiving value for their investment; Sellers want to feel that they’re being paid fairly for their work. Consider how Buyers look at your Gigs, and then consider the tools Fiverr has created to allow you to create a Gig that both sells and expands your earning opportunities. PACKAGES Most Fiverr Gigs allow for the creation of tiered “packages.” Essentially, these are variations on your basic Gig, increasing service levels and adjusting costs accordingly. For example, a writer might offer three packages offering documents of varying lengths—one for 500 words, another for 1000 words, and yet another for 2000 words, clear choices to fit the Buyer’s specific needs. Your packages might reflect other factors: a voice-over recording artist might offer something similar in the recorded length. One tier might offer a 30-second recording, another a 2-minute recording, and yet another recording an entire chapter of an audiobook. Pricing reflects both added value for the Buyer while respecting the value of the Seller’s service. EXTRAS Most Gigs also offer extras, allowing Buyers to customize your Gig to their needs by purchasing options to create precisely what they need. For example, one popular option is rush delivery in just one day. You may have set standard delivery for three days, but offering the option of paying a reasonable premium—and having that job delivered sooner is often appealing to entrepreneurs anxious to get a job done. Extras can represent all sorts of options, including additional research, added features, or supplementary rights. For example, artists offer a variety of rights allowing usage across specific media, and a visual artist might include extras offering editable source files. By offering added-cost extras, you can keep the cost of your basic packages low. As a result, Buyers will perceive your Gig as a good value but often spend more than the basic price. Extras offer an opportunity for the Buyer and potential for your income. RAISE YOUR PRICE! Finally, remember setting a price for your Gig, packages, and extras isn't a “set it and forget it” task. As you gain positive reviews, revisit your pricing periodically. Keep an eye on your competition, and don’t hesitate increasing your price as your experience and ratings grow. You’ve earned it! A good practice is to create a personal milestone to increase your package price by $5 once you reach 50 reviews and another $5 when you earn 100 reviews. Remember, your ratings and reputation on the site also signal to the Buyer that you’re a worthwhile investment. Raising your prices over time is vital to establish your value and legitimacy and to drive your growth. Some Buyers may be concerned that raising prices might slow sales, but perception is everything. Modest incremental increases (as opposed to suddenly doubling the price of a successful Gig) are in your best interest and will increase the perception and trust of potential Buyers. And remember, you can change pricing anytime—up or down—depending on market conditions. Want to read more? Check out this articles from the Help Center: Bigger Projects and bigger opportunities: An increase in pricing packages What are Packages? Best practices for new Fiverr Sellers: Gigs Standardized Gig packages Earn more with Gig extras Part of the Seller Plus program and still have questions? Reach out to your Success Manager to discuss pricing strategy
  9. I, Accidentally submitted the wrong rating for a buyer. I wanted to leave 5 stars but left 4 by accident. But I really want to give him 5 stars. is there any way to fix this?
  10. Alhamdulillah! Got my 7th order completed! I completed the task beautifully The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good.
  11. If the buyer wants to place a regular order so you can offer a subscription with a long term project and this period buyer can provide several instructions, Make sure to negotiate about your project with the buyer. Thanks
  12. A buyer order me without letting me know, that's fine. I am ready to work. Even after placing an order she waited for 2 days she submitted all the details of work. But the problem is she doesn't even reply. But I saw she worked with 25 sellers before. And personally I am feeling a bit scared for this reason that is she a scammer or anything like that? Because the work is on wix platform of web development. I am ready to work right now she provided me a figma and ask her to accept the request so that I can move forward. But still she didn't reply. In this case, any suggestion for me sellers? Also I am thinking what she just take my work and cancel the work after getting done with the work? (I believe I can do the work, but still I had an experience before like that when I was not in fiverr marketplace) Also let me know what do you think ( @Lena ) or any comments or suggestions for me in case she betrays me? Does that gonna effect my gig or profile? Thanks, Jabir
  13. Most of the time we do not get knocks from clients. For this we can check our status in the search bar. Search yourself in the services required search bar as like you are a buyer. Search with the keywords that you used in your profile. Then you will find other people gives with the same keywords. Now it's your turn to research on this. Study properly their profiles and try to update your profile. Do it again and again and you will find a better result. Best wishes for all.
  14. Due to the nature of my service (web development) I'm forced to request for personal information from my clients such as WordPress username and password which maybe inform of an email. Sometimes I request for phone numbers when integrating Whatsapp chatboxes. As a result, I suspect Fiverr quality control flagged my account for Terms and Conditions violation. What do I do to prevent further flags in future?
  15. How can I apply for a new job if we don't see job offer? I am trying to keep stay online, but I don't understand what I can do for a new order. I have sharp experience in my category. My category is AI applications. thanks
  16. Hi there, I recently ordered a photo editing gig on Fiverr, and I'm having some issues with the final delivery. I'm hoping someone here can provide some guidance or suggestions. The gig I purchased was for removing the background from a set of product images. The seller had good reviews, and the sample images looked promising. However, when I received the edited files, there were some noticeable problems. First, the background removal wasn't clean on several images. There were visible halos or fringe areas around the products, making it look somewhat amateur. Additionally, on a couple of images, parts of the product itself seemed to be missing or distorted, almost like chunks had been erased along with the background. I reached out to the seller, but they insisted the work was done correctly and refused to make any revisions or adjustments. I've tried to explain the issues politely, but we seem to be at an impasse. I'm not an expert in photo editing myself, so I'm not sure if my expectations were unrealistic or if the seller genuinely did subpar work. Has anyone else experienced similar issues with background removal services on Fiverr? Is there a way to escalate this or request a re-delivery from the seller? Or should I simply cancel the order, leave an honest review, and find a different seller for this type of work? Any advice or insights from those more experienced with Fiverr's photo editing, services would be greatly appreciated. I want to resolve this amicably if possible, but I also don't want to accept and pay for work that doesn't meet reasonable quality standards. Please let me know if you need any additional details or examples of the problematic edited images. I'm happy to provide more context to help troubleshoot this situation. Thanks in advance for your guidance!
  17. As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability
  18. Hello, I have been working as a website developer on Fiverr for the past few years. However, some buyers do not provide reviews for my work even after I deliver high-quality results. I am wondering if it is acceptable to ask them to share their experience and leave a review through messages. I am also curious if Fiverr has any policy regarding this matter.
  19. Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!
  20. I'm a fresh full-stack web developer bootcamp grad looking for freelance work. I've made a fiverr profile and created my "gig". I would like to browse buyer requests and find some that look doable. I'm a full stack developer with intermediate, not advanced, skills. I cannot for the life of me find where Fiverr is hiding the "browse buyer requests" link. I'm frustrated. Thanks.
  21. To find buyer requests on Fiverr, you'll need to log in to your account and navigate to the "Selling" tab. From there, you should see an option for "Buyer Requests" where you can browse and apply for relevant gigs. If you're having trouble finding it, Fiverr's interface can be a bit tricky sometimes. Don't hesitate to reach out to their customer support for assistance. Also, if you're looking for more freelance opportunities, you might want to check out other platforms like Upwork or Freelancer. Additionally, for IT job opportunities, https://huntly.ai/employers/ offers a recruitment solution that could help you find freelance gigs or full-time positions in the industry.
  22. Buyers, of course, want to work with Sellers that produce quality work, but they also want to collaborate with people they connect to. Sharing your unique story and communicating why you are the best person for the job helps build trust and credibility in your brand - which leads to more sales opportunities! Plus, it can help you find Buyers that align with your target audience, making every project a truly enjoyable experience. The details you include in your portfolio, Gigs, and profile are the perfect place to start building a great rapport with Buyers. Communicating Your Unique Value Through Gigs Fiverr Gigs are designed to give you multiple opportunities to communicate your value. Try to put yourself in a Buyer’s shoes to understand their journey to finding the right Seller. What will they see first, second, and third? Understanding the steps a Buyer takes will allow you to showcase the right details at the right time. Here is an example of a Fiverr Buyer journey and how you can put your best face forward at each step: Step 1: Search for a Gig Buyers are likely to first notice your Gig image once they enter a query into the search bar. Of course, the Gig title is important, but humans are visual creatures! The right image will immediately capture a Buyer’s attention and compel them to click on your Gig. It’s a good idea to include a high-resolution photo of yourself, smiling, and making eye contact with the camera. Use a bright, solid-color background, so your image doesn’t blend in with the webpage, and use an image editor to place keywords and Gig highlights directly on the image, to make your offering really stand out. For more tips for an image that will stand out, check out our article on Changes I Made to My Gig Images. Step 2: Visit a Gig page and Seller profile While creating your gig images keep in mind that buyers will often browse before reaching a final decision and in that process they will visit your seller profile to get to know you better, your qualification and to see other services that you offer. Following a similar style between your different gig images will create a branded look to your gigs and help build trust with buyers. Your Gig description and profile are where you will explain what qualifies you to deliver high-value work. This is incredibly important for high-budget projects as a Buyer’s decision comes with a larger risk - they want to feel completely reassured that their funds are in the best hands. In addition to ensuring the Gig details align with their expectations, they will analyze your experience, skill set, and various packages. Be sure to include in your Gig description and profile where you honed your skills, how much experience you have, and any notable past projects and clients. Besides giving you higher chances of working with these types of buyers with higher budget projects, this will also help build a professional representation of your business and set the right expectations with those buyers. Step 3: Contact a Seller Many Buyers - especially those with larger budgets - will want to have a conversation with you before they place an order. This gives them a chance to ask any specific questions about your qualifications and services, so they feel confident that they’ve found the best Seller to collaborate with. It also gives you the chance to be honest with a Buyer about any limitations you might have. Often, Buyers will appreciate the honesty, choose to move forward with you, and either work within your limits or find additional support. The text in your profile, Gig description, FAQ, and packages should be well-written and objective and highlight the information you want Buyers to focus on. Similarly, your portfolios and images should be an excellent representation of your capabilities. Remember to update all your information regularly to reflect new skills, a boost in experience and quality, and ongoing excitement for your business. Want to read more? Check out some additional articles from our Help Center: Help your brand stand out How to make your Fiverr Profile stand out Creating a Fiverr Pro Gig Creating a Gig
  23. Something very similar is happening to me, I don't want a bad review but a buyer demands that I deliver an order without having a new order. The previous order is just completed on the 13th of the month, and you want a delivery that you say you will accept next month.
  24. It's 17/04/2024 A buyer knock me and I replied within 2 minutes after then he didn't further response. This is the graph after that day, don't know when I'll get another chance
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