Search the Community

Hi fiverr community, I'm Abdul Haq from Afghanistan, and I'm a fiverr freelancer. I've earned dollers on fiverr and I wanna withdraw it, but the problem is Here in Afghanistan, Payoneer, Paypal, and Fiverr Revenue card are Not working. A few month ago, Payoneer was Properly working in Afghanistan, but right now Payoneer Remove Afghanistan from their supported countreis list, and not allow us to create an account on Payoneer. and as You know fiverr has just 3 options to withdraw your payment, and all of them are not working in Afghanistan. So How can we Continue our Fiverr freelancing Journey? and How can we withdraw our Payment from Fiverr? Looking forward to hearing from you Thank you Abdul Haq

If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details? For you who don't know what it is, here what the new Success Score is (without vague expressions and buzzwords): It's a whole new parameter that is being used to rank you on Fiverr. This success score gives you a score from 1-10 and, here is the kicker - it uses AI. The AI scrapes information from your orders, and makes a conclution if you did a good or a bad job on the order. Just so were are clear, buyer feedback is only a portion of the information gathered to make up this score, so if the buyer is overly happy but the AI thinks there was other information that made the order bad, you could risk getting a worse score. So what info does the AI use to establish a score? As far as we know it's the following: Revisions Extentions Partial refunds Feedback from buyer (public and private) If customer support needs to be called regarding the order Possibly just words and information used in the chat (I got hinted at this, but it's was not a clear answer. This means if the clients says "bad" keywords, it could affect the score. I really hope this is not the case) Again, I have gone back and forth with customer support, and they say that the AI would know if the difference between a "good dispute" and a "bad dispute". I personally do not trust an AI to make these judgements, as it can be quite complicated. I personally would like to have the score 100% determined only by buyer feedback (that is what matters, is it not?) One additional note I would like to add: It was really hard to actually find this information. All the information in the help center is very vague, and they never clearly mention it's run by AI. It's very wishy-washy (vague) and it's hard to really understand the clear cut facts of what is going on. The general questions I would like answered is: How does the success score system actually make a score for you? (yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.) And how does the AI really separate good disputes from bad disputes? This is the information I have managed to gather, please share more information you know in this thread (or if you have questions) (Fiverr staff, feel free to correct me if you feel like there is something you feel I said wrong about the new system. I am only going of the Help page and Customer Support)

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hi. I was not using my account from past sometime. I just have activated my gigs, but I can not see buyer request option anywhere on PC as well as mobile app. I am not talking about seeing buyer requests, I am inquiring about the option itself where you click to see the requests further. Your help will be appreciated. looking forward.

Is there any data about it: Which countries buyer excessively use social media ad? What categories ads are vastly ordered in this market? which sectors social media are repeatedly ordered?

Recently a buyer with recurring orders wrote to me asking me to start working on 3 orders that he wants to accept until May 5th. Our last completed order was on the 13th of this month, I have never had any problems with the buyer-just that his instructions are difficult to follow and most of the time he asks for more than what was offered. Now, I feel very stressed by him constantly requesting jobs without having a specific order or any guarantee that he will accept the orders. My question for freelancers, how would you handle that situation? I clarify, the buyer wants to receive the content and then make payment for the supposed orders.

Just finished my first gig, had Live Portfolio ticked, but the video I delivered isn't showing up in my profile. Does it take time to appear there, or have I done something wrong?🤔

hello everyone, I happen to have a fiverr choice on my account, but am still not getting orders in fact am not getting messages, what can i do?

Alhamdulillah! Got my 7th order completed! I completed the task beautifully The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good.

I have a client who purchased my gig on March 23rd, 2024, but hasn't provided any details yet. Despite my repeated attempts to reach out for the necessary information, there has been no response. Cancelling the gig could adversely impact my Fiverr score. What should I do in this situation?

Though the Success Score accounts for your number of canceled orders, inevitable cancellations due to misunderstandings or mistakenly placed orders do not impact your success score. → Tips on how to improve this key area: Be proactive with communication Reach out to the client as soon as possible if you foresee any potential issues or misunderstandings that could lead to a cancellation. Clearly communicate any changes to the project scope, timeline, or deliverables that may impact the client's expectations or requirements. Encourage open and transparent communication throughout the project, providing regular updates and addressing any concerns the client may have in a timely manner. If a cancellation is necessary, explain the reasons behind it clearly and respectfully to the client, offering any necessary assistance or alternatives to minimize inconvenience. Understand your client’s needs Take the time to fully understand the client's requirements and expectations before beginning the project. Ask clarifying questions to ensure you have a clear understanding of what the client is looking for and any specific preferences they may have. Pay attention to any feedback or instructions provided by the client during the project, and be responsive to their needs and concerns. Anticipate potential issues or challenges that may arise based on the client's needs and proactively address them to prevent cancellations. Stay in touch throughout the process Encourage the client to provide feedback at various stages of the project, allowing you to course-correct or make adjustments as needed to ensure their satisfaction.

This key area of the success score considers the value for money that the client receives from you. Based on each client’s feedback, we’ll determine if they felt the price was appropriate for the services rendered. A great value for money score can be achieved by setting clear expectations from the beginning and deliver accordingly. → Tips on how to improve this key area: Make sure your pricing is clear and ensure your pricing factors in the time and effort required to complete a quality delivery Clearly outline your pricing structure and the services included in each package or offering. Avoid any hidden fees or unexpected charges that could surprise the client. Provide detailed descriptions of what is included in each pricing tier and any optional add-ons or extras available to the client. Be upfront about your rates and any pricing adjustments that may occur based on project scope, complexity, or additional client requirements. Offer flexible pricing options Utilize packages for your Gigs to provide a range of pricing options to accommodate different budget levels and client needs. This could include tiered packages with varying levels of service or customized pricing based on specific project requirements. Educate clients on pricing and value You can use your Gig description to educate potential clients on the factors that contribute to pricing and the value they will receive from your services. Help them understand how your pricing reflects the time, effort, expertise, and resources required to deliver a quality outcome.

WellI have a query my service is Humanizing Ai content, Humanizing involve improving text tone and style so it can target specific audience while main context remain same.So this implies to assignment like I just improvise the text so no Ai can detect that it include changing few sentences ,so is this against Fiverr regulation as fiver sa doing some one homework or assignment while humanizing is not like that it is technical thing that only expert can do so uyer can avail this service or not as it not related Fiverr TOS

I Opend a new acount in Fiverr already 6/7 monts.Right now I do not get any order.Please provide some advice than will help me get first order. Maybe I could build my carrer in fiverr for your advice. Pray for me.thanks.

Hi, if you are a buyer on fiverr and just start the buying and want a good website at low cost you need to trust to new saller on fiverr because they have new ideas and good typography knowledge. And also offer low prices for their gigs If you want contact us

Oh that is cool. Do not worry. I have a information about fiverr seller. 1. vital ranking factor comes from inbox chat. 2. You need to become a researcher about your niche. And sucess do not come in 1 day to night. keep Honesty . Thanks Hopefully this information will help you to grow on fiverr. Thank you so much for your time.

A little history: I worked with a buyer on two orders in the past. We were creating a 3D Sci-Fi Drone and everything went well. But just after I delivered my second order, the client started to mention things like using crack software (and was asking me where he can update his crack, lmao), and also started mentioning terms like 'student' and 'school'. So, at that point, I contacted Customer Support and let them know that I don't know if this is an academic project or not, but I do not want any trouble on my profile as I was not aware of this at all earlier. They also confirmed that I am all good and there won't be any problems because the buyer never mentioned this upfront, so how could I know. Now, the buyer contacted me again for the third project, and this time, I confronted him directly and asked if this is for an academic project. He "confirmed," and I denied working with him on any future order since he was violating the terms. But after a day, his 'confirmation message' is missing and deleted from the chat. It means now there's no proof that this work was for an academic project. As far as I am aware, buyers can not delete their messages, so is it just a bug or is Fiverr trying to cover things for him and protect him by deleting his 'confirmation message'? Because he only confirmed in a single message that it's an academic project, and that message is now gone. Thankfully, I record all conversations through OBS Studio (not all, but all conversations with red-flag and scammy clients), so I always have proof if things go south.

Getting more than 10+ clicks regularly, but not a single person is knocking me personally for ordering, Do you think its because of the price?

I paid £302 for an order. The seller has not only not delivered but I have also been notified that her account is no longer available, instead Fiverr is offering me alternatives. Is this a joke??? How do I get my money back, after she has done a runner. Is there any measure of accountability, on here? Can anybody help, please? FiverrOnly visible to you ava_illustrator is no longer available. Here are great alternatives, selected just for you. View top picks.

People are still out there who says "I am not getting order", stop all these. Just research the demand understand the basics of a business fundamental. That's it, you are good to go

I, Accidentally submitted the wrong rating for a buyer. I wanted to leave 5 stars but left 4 by accident. But I really want to give him 5 stars. is there any way to fix this?

Client satisfaction is an important component of the success score. High client satisfaction means that your order processes and delivery themselves align with clients’ instructions and meet—or exceed—their expectations. Client satisfaction is determined by a variety of indicators such as the order rating score, which is based on clients’ feedback following order completion, and also considers the absence of any events that point to negative experiences on the client side. → Tips on how to improve this key area: Understand your clients needs Don’t be afraid to ask questions. Take the time to thoroughly understand what your clients are looking for. Ask questions to clarify any uncertainties and ensure you have a clear understanding of their expectations before you begin the project. Ask questions like: What is the main goal or objective you hope to achieve with this project? Who is your target audience, and what message do you want to convey to them? Are there any specific design preferences or styles you have in mind? Do you have any examples or references of projects that you like or dislike? What is your expected timeline for completion, and are there any important deadlines to keep in mind? Are there any specific requirements or specifications that need to be met? How do you envision the final deliverables being used or implemented? Stay in touch throughout the entire project process Communication is key to ensuring client satisfaction. Keep your clients updated on the progress of their project with periodic updates through the Fiverr inbox or through scheduled Zoom calls. Let them know what stage you're at, any challenges you've encountered, and how you're addressing them. For certain types of projects, such as website development or graphic design, schedule demo sessions to showcase the work completed so far. This gives your client an interactive way to provide feedback and make any necessary revisions early in the process. Don’t just meet expectations - exceed them Strive to deliver work that not only meets but exceeds your clients' expectations. Look for ways to add extra value to your services. Going above and beyond will leave a lasting impression on your clients and increase the likelihood of positive feedback and repeat business. You can even provide your client with resources, tips, or recommendations related to their project or industry. This could include articles, tools, or best practices that can help them achieve their goals more effectively. It demonstrates your expertise and dedication to their success.

anyone tell me

I am new to Fiverr and I have a job I posted, and the deal was for $40. Consultant sends me a contract for $58 but tells me this is because Fiver charges a 20% fee. The problem is that 20% of $40 is $8. Is he trying to con me? I want to pay but it's not what we agreed to or am I missing something here.

Hi all, I was doing so well with Level 2 badge before starting new level system. After execution of new level system my Success Score was showing 4. Recently, I delivered few orders with good feedbacks. But Success Score doesn't improve it remains same to 4. What I felt, Pausing gig might help to improve success score. Unfortunately, after pausing gig in 24 hours my success score drop down to 3. I have several existing buyer. Delivered their work as well. Still Success Score stuck with 3. Which is making me frustrated. Can anyone please please guide me how can I resolve Success score and also how I bring back my gig visibility in fiverr search result ? I badly need all of your help. This is my only income source to sustain myself. Thanking you in advance 🙂