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Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

How to increase Success score?

Hey, I recently got a huge downgrade on my success score. in terms of my knowledge, It mainly happened for too many order cancelations and 2-3 bad reviews as well. Last month I got a huge amount of orders and there were some uncooperative buyers, they just ruined everything. now my success score is 5, previously it was 9. so, i am now not getting any new responses, and orders are far beyond.. haha... SO, what will be the best possible way to recover this and is it still Possible? For your info, I am in a risk of my level two badge due to less score. to maintain my current level, i must have 7. Thank you very much.

If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details? For you who don't know what it is, here what the new Success Score is (without vague expressions and buzzwords): It's a whole new parameter that is being used to rank you on Fiverr. This success score gives you a score from 1-10 and, here is the kicker - it uses AI. The AI scrapes information from your orders, and makes a conclution if you did a good or a bad job on the order. Just so were are clear, buyer feedback is only a portion of the information gathered to make up this score, so if the buyer is overly happy but the AI thinks there was other information that made the order bad, you could risk getting a worse score. So what info does the AI use to establish a score? As far as we know it's the following: Revisions Extentions Partial refunds Feedback from buyer (public and private) If customer support needs to be called regarding the order Possibly just words and information used in the chat (I got hinted at this, but it's was not a clear answer. This means if the clients says "bad" keywords, it could affect the score. I really hope this is not the case) Again, I have gone back and forth with customer support, and they say that the AI would know if the difference between a "good dispute" and a "bad dispute". I personally do not trust an AI to make these judgements, as it can be quite complicated. I personally would like to have the score 100% determined only by buyer feedback (that is what matters, is it not?) One additional note I would like to add: It was really hard to actually find this information. All the information in the help center is very vague, and they never clearly mention it's run by AI. It's very wishy-washy (vague) and it's hard to really understand the clear cut facts of what is going on. The general questions I would like answered is: How does the success score system actually make a score for you? (yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.) And how does the AI really separate good disputes from bad disputes? This is the information I have managed to gather, please share more information you know in this thread (or if you have questions) (Fiverr staff, feel free to correct me if you feel like there is something you feel I said wrong about the new system. I am only going of the Help page and Customer Support)

I have 7 gigs active on Fiverr. I'm also a level 1 seller. How to increase my success score. Please share your real experience.

Do any single one of you sellers have observed an increase in their success scores yet? Please reply because it is kind of disturbing for me now. Many Thanks.

My Last order cancel was august 2023. But my big score option showing strong negative cancelation. Cany anyone explain why?

Unfortunately, I can clearly see that you have failed in your freelancing career on Fiverr since Dec 2021? So it would be better if you focus on yourself first rather than guiding or suggesting tips to others. Work on yourself first!

Hello everyone, I want to share my story and some concerns I have. My name is Muhammad Iqbal, and I started using Fiverr in 2016 after finishing a course in graphic design. At first, I didn't get any orders, so I decided to improve my skills by taking more courses online and offline. Since I also studied software engineering, I really liked working in the UI/UX category. I got an internship with a company called The Nerd Camp, and after a few months, I got a job with a company called SMSAMI, where I worked for almost two years as UI UX Designer and where I got the title, "The Father of UI UX Design". Then, in December 2018, I decided to give Fiverr another try. Surprisingly, I started getting lots of orders, and within two months, I reached Level 1 and Level 2 status as a seller. I have achieved the top-rated status since 2021, and unexpectedly, Fiverr elevated my account to Level Two in June 2023 without any specific reason. I've always worked hard to make sure every order is perfect, and I've never received any negative feedback. With a 5-star rating, I've earned over $200,000 on Fiverr. This money has helped me support my family, buy a house, and even start my own team called Welldux, which focuses on UI/UX design. My goal is for Welldux to become a top UI/UX agency by the end of the year. I've always been loyal to Fiverr, and I've even convinced some of my offline clients to start using it. But about a year ago, my account started having problems. I tried everything to fix it, including upgrading to a Seller Plus account and getting help from a Success Manager, but nothing worked. Then, on April 18th, I got a shocking email saying that my account was disabled, some of my orders were canceled, and a meeting with a client was called off. Now, I have some questions for Fiverr: Is my eight-year career on Fiverr going to be ruined because of this? If there's any proof that I broke the rules, could you please show me? What should I do about the team I've built? Should I let them go? What about my regular clients who bring in $4,000 to $8,000 each month? Should I stop working with them on Fiverr? I'm waiting for your response and hoping for a solution to this problem

I just joined fiverr and shared my first Gig hoping to get my first order,

Do you want to know how to grow your career as an online freelancer and offer outstanding experiences for every customer? It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and experience an improved quality of life. With Fiverr leading the way for so many prolific, and talented freelancers, this is only the beginning. That’s why this course should be your number one choice when growing your business on Fiverr. This course is based on the experience of top Fiverr sellers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform. Learn how Fiverr works, how to create your Gigs the right way (with appealing descriptions and Gig images), convert potential customers, successfully manage and deliver projects, and more.

I have been working in Fiverr for almost 6 months. I want to get my first order in my Fiverr gig. How do I get this??? Please give me some advice.

Completed my first course on fiverr learn and earned a badge

When the client comes to the new account and sees that there is no work before or review, they leave. How can I prove my work experience if the client leaves like this? I have to work to prove myself. As a new seller, it has to be faced *My gig title image description may be pretty good https://www.fiverr.com/s/DpV72o

Hi all, I was doing so well with Level 2 badge before starting new level system. After execution of new level system my Success Score was showing 4. Recently, I delivered few orders with good feedbacks. But Success Score doesn't improve it remains same to 4. What I felt, Pausing gig might help to improve success score. Unfortunately, after pausing gig in 24 hours my success score drop down to 3. I have several existing buyer. Delivered their work as well. Still Success Score stuck with 3. Which is making me frustrated. Can anyone please please guide me how can I resolve Success score and also how I bring back my gig visibility in fiverr search result ? I badly need all of your help. This is my only income source to sustain myself. Thanking you in advance 🙂

Just your daily reminder that Fiverr's lack of transparency with the Success Score sucks. Check back tomorrow for another reminder. This is coming from someone with only 5 star reviews and majority of these orders getting tips. Thanks fiverr team...what a joke.

I am unsure if this is news to anyone else but when asking about an order cancelation I got the wonderful message: "Please note that the success score remains fairly stable over time. Each Gig’s history is examined to determine an individual score, relative to other freelancers in the same category and price benchmark." Yeah... they tried to back track after that with "Let's look at things from a brighter perspective." I am starting to really lost interest in fiverr.

Thanks For sharing. Among All 1 line especially triggered me the most, treat every order like the first order. Worth reading.

It's been over four months without receiving any orders or inquiries from clients. Can anyone please offer guidance on what steps I should take?

To assess the occurrence of disputes between you and your clients, we look into unresolved matters regarding delivery times and cancellations requests, as well as the number of disputes that had to be escalated to the Fiverr Customer Support Team. The score will also take into account any indications that the client had a bad experience and was unsatisfied with the delivery. → Tips on how to improve this key area: Set clear expectations from the start Make sure your Gig page includes detailed descriptions of your services, noting clearly what is and what isn't included in each package, outlining limitations, and what the client can expect. Read more here for tips on how to make your Gigs stand out. Discuss any potential obstacles or challenges that could arise during the project and how you plan to address them. Additionally, establish clear communication channels and preferred methods of contact to streamline communication and prevent misunderstandings. Respond respectfully to any client concerns Approach every client interaction with empathy and understanding, recognizing that their concerns are valid and important. Avoid becoming defensive or dismissive, even if you disagree with the client's viewpoint. Instead, acknowledge their concerns and express a genuine desire to resolve the issue. Offer solutions or alternatives to address the client's concerns, demonstrating your commitment to finding a mutually satisfactory resolution. Follow up with the client after the issue has been resolved to ensure they are satisfied with the outcome and to maintain a positive relationship. Use the LATTE method Draw on behavioral science and utilize the tried and true LATTE method that has brought success to companies of all sizes, when optimizing for customer satisfaction in stressful situations. Listen to the customer Acknowledge their complaint Take action by solving the problem Thank them Explain why the problem occurred

I've noticed that one of my gigs on Fiverr is getting a good amount of clicks, but I haven't received any orders yet. Should I consider changing my pricing? And if I do adjust my pricing, will it affect my ranking on the first page?

Hello, I would like to delve deeper into the topic of success score. This really pisses me off. I meet all the requirements except the success score to get level 1. I waited over 20 days for my success score to update and I got a score of 3/10. I only got this rating because I didn't have a long conversation with the user. So what if I have all 5-star reviews and returning customers... Now I only ask detailed questions of my customers and I have already completed 4 such transactions. My question is after how many orders do you think the success score is updated? I also have an idea to create a new gig and achieve a success score there. But how many orders do I have to have for it to finally be updated?

Hi, hope all of you are doing well. I am curious to know about how the success rate is calculated in new level system. I have completed 20 orders with 5.0 ratings but still my success rate is undefined. Before new level system, I was a level 1 seller. Now I am Level 0. All of my requirements are fulfilled except the success rate.