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  1. It's from the fiverr algorithm it will fix itself you just stay active it will fix itself in time.
  2. Hi @dion_ina10, welcome to Fiver Forum! Please take a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀
  3. Hi @sahibaali303, welcome to Fiver Forum! Please take a minute to get familiar with our Forum Rules before further posting, to make sure that you avoid any violations, since this can lead to account restrictions and banning. Let me just mention that forum activity doesn't influence your performance, however, it is a great place to learn all the tips&tricks on how to make this experience amazing. As a new member, we recommend that you read through some of the previous posts, they have lots of valuable insights that will help you get started. If you would like to ask the community for suggestions on your Gig, please post in the Gig Advice section. You can also read through topics in the Tips for Sellers section which contains advice from experienced Fiverr freelancers. Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀
  4. Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!
  5. But how do you actually break fiverr's algorithm - from my pov I do think there nothing called breaking algorithm, we as a seller have to give proper geniue and effective services thats the key to the success:)
  6. Heads up → This is a long one Hi there, With the recent big changes in the seller / gig rating system, a new order reviews system came with it. While both seem like they are flawed on many levels, we (sellers) have a full look only at the new reviews system. As a Fiverr seller and freelance Product Designer, I decided to express my concerns regarding the new reviews form (in the form of a UX audit) and provide improvement propositions by creating new designs. → Introduction Unfortunately, the logic and execution of the new reviews look like the effect of a 10-minute brainstorming session plus some heavy hours dedicated to creating a PR ideology around it. I see many wrong things with the new review form and want to address them all. I'll use a lot of YOU pronouns, which are directed to Fiverr executives and teams responsible for the discussed changes. So this post can be treated as an open letter to those who are in charge and have the influence on implementing the platform's functionalities. Not like I’m holding my breath for a response, but maybe this will reach a few relevant inboxes. I'm attaching also → PDF viersion ← with hi-res images. → 1 - Emojis This design decision causes problems on many levels... Behavioral Science Perspective A person's emotional state is a complex mixture of influences and codependencies. Many things affect our moods and feelings in the short and long term. Using the basic emoji faces expresses a specific momentary emotion / mood as a reaction to something. Given that I see a few issues: Asking people to rate something with an emoji is forcing them to fight against their momentary emotions and overall mood to provide 'fair' feedback - if I don’t feel excited 😐 then I have reservations against using the exited emoji 🤩 for the 'Exceptional' rate Emotions are whimsical, tricky and affect us all the time - not only on a conscious but also subconscious level - so emoji feedback is doomed to be skewed from the get-go Emoji rating also gives the impression that it doesn't have significance and that it won’t affect the freelancer much The reports about the insignificance issue problems are starting to trickle in: Source → → 2 - The Scale In what reality on a single-step scale, the next grade after 'Average' is 'Very good'? With the old rating form, the tooltips visible when hovering over the rating stars were also not balanced (4 stars meant 'Good' and 5 'Excellent') but the stars were much more straightforward so it didn't matter that much. But here the labels are deceptive. In user experience / interface language, the word for this kind of diversion is 'dark pattern'. Few points on why hacking the scale is disruptive, not constructive: 5 ⭐ meaning 'Very good' / 'Great' is universal for the customer experience online 'Exceptional' on the other hand has bigger significance and feels more like 5+ because it stands for special / extra / unique / rare On occasion, we encounter the 'Excellent' label being used for 5 stars, but it has less weight than the 'Exceptional' as well Buyers have been exposed to 'classic' 5-star ratings too long and often, to anchor an exception in their minds for your modified system and create Fiverr-specific new habit The ‘Exceptional’ scenario should be an additional distinction because people will just not get used to considering the 5th star / maximum rate as something better than “Very good” There is just too big of a semantic gap between 'Average' and 'Very good' The cultural differences will limit the use of the 'Exceptional' rate as "the best" We didn't have to wait long for the cultural differences issue to cause problems: Source → → 3 - Perfect 5 / 5 Being "Not Trustworthy" In the new review system looks like your goal was to people not rating the highest when it should be "We want to create the review system that reflects the real buyer experience". In the responses on the forum, your staff keeps mentioning research to support the reasoning behind the changes. But this looks rather like a research bias scenario. I get the company's premise about highlighting exceptional work… Source → …but that can be done differently. More on that later. As for "relieving the pressure of aiming for a perfect 5-star rating": The pressure will always be there - in a competitive marketplace sellers need every advantage they can get, especially with such an extensive algorithm that Fiverr has You increased the pressure because buyers are now rating lower, due to the confusing new rating form You increased the pressure because we know now that our gig scores are dependent on how our competition is doing If my performance as a seller is consistently great but not continually improving, then my score can go down because others' can go up You increased the pressure by causing confusion due to the way you rolled out and are handling the new levels / rating (pre)launch The approach "4⭐ is the new 5⭐" is misleading users (in the rating form) and buyers in general (in the published reviews) because you changed the rules of the game while the past reviews and new ones are in one pot The sudden drop in ratings looks like a drop in the seller's work quality → 4 - Optional Questions The way the supplementary questions (dependent on the selected rate) and their answers are displayed is misleading: The answers look and sound the same but their selection has different effects depending on the selected rate option There are no visual distinctions whether the question asks about negatives or positives There is also no indicator that the question is optional The way this is implemented will cause scenarios like this: The user reads the first optional question and automatically assumes that the others have a bit different answers, but concern the same instance - positives for example The user is under the impression that is selecting answers in all situations for positive metrics, while they really concerned the negative ones The same can happen if the user won't read the supplementary questions at all and will select all the answers as positives. There are already reports about this: Source → → 5 - Real-life Consideration All the above issues are enhanced when the buyer is in a rush, which is a common scenario. Who isn't busy today? Clicking fast through the "unimportant" questionnaire or pop-ups to be over with them while not paying much attention - who among us hasn't done this? The earlier shared comment about emojis rating insignificance also mentions quickly clicking through aspect: Source → → Solutions A better design approach is actually in the new levels' landing page: RATING SCALE A simple scale with colors looks balanced and intuitive: QUESTIONS And now the tricky part with supplementary questions. Wording When considered negative, the answers should imply that with their wording: Visual Indicator The selected state should show visually if the response has a positive or negative connotation: This is way more intuitive and straightforward. SCORE PREVIEW Before sending the rating, there should be a noticeable score preview that with clarity shows what will be published: BONUS ROUND - "making exceptional work stand out" The "exceptional" aspect of order delivery can be determined in a non-direct way. Spontaneous Reactions The Amount Approach When all 3 main questions are rated to the highest, then the number of selected positive (optional) question responses could additionally affect the score. So let’s say 50% of selected responses for a single question could add 0.1 ⭐ to the score. The threshold size and star fraction value would need a careful assessment. The Meaning Approach Another approach could take into account the occurrence of specific response selection. The "Went above and beyond" itself indicates exceptional work. In the above scenarios, the 'exceptional' rate distinction would be spontaneous (yet measurable) and the lack of it won't interfere with the 5-star rating standard / habits / previous system scores. Labeling With either approach, there will be 5+ ⭐ rating possibility and there could be a label / badge indicating this: If the overall rating of the gig would be 5+⭐, then the 'Exceptional' badge could be included with the gig main stars score (in all the applicable places). → Wrapping up The devil is in the details and I feel like we need exorcisms here. I hope that the above concerns won't fall on deaf ears. A guy can dream. Signed Concerned Seller CC: @Kesha @Lyndsey_Fiverr @ran_success ____________________________________________________ FAQ section for community Why didn't you mention private reviews? - This is a separate can of worms. Why didn't you mention the "Value for money" rating question / issue? - This topic deserves a separate thread considered not only as a question in the rating form but also as a gig score metric. All gig metrics should have their own respective threads because these subjects are just too big to discuss them all at once. ____________________________________________________
  7. Hello @soniafreelance1 Fiverr users often think that there is a connection between the views and impressions they receive for their Gigs. However, those are just statistics based on these and other metrics. The results shown in the search are individual for each user. Also, please note that Fiverr does not guarantee impressions or clicks for your Gig. We do provide a marketplace for you to advertise your Gigs and leave you to find the best way to make them appealing and promote them outside of Fiverr to increase the number of clicks your Gig receives. The algorithm in charge takes many factors into account, such as overall performance, ratings, number of completed orders, etc, which is why the position of your Gigs cannot be manually altered. In addition, please take a moment to check out these two articles where you can find more information about it. Viewing Gig statistics and Best practices for new Fiverr Sellers: Gigs Thank you.
  8. Hi @b2brizvy, our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Changes I Made to My Gig Images to Attract More Clients Using Titles, Tags and Metadata to Optimize Your Gigs Good luck 🍀
  9. Hello @ahsanshukla1272 Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.
  10. I have had ~10 of them since ancient times but 2 years ago Fiverr started to cancel them without even sending a notification (I can see it only in the app, where it shows the number of canceled orders). This January, they silently removed 4 of them, and I had no requests for around 2 weeks. I had perfect 100% stats, but their algorithm considers every cancelation as something terrible. Now, there are only 2 left (both buyers were banned immediately after placing an order), and I am patiently waiting for another punishment for something that is out of my control. And this is still my favorite (he placed 3 orders at once and canceled all of them):
  11. Hey there @masnunahmed647 Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.
  12. The so called AI does nothing it's not asked to do. If 5r thinks destroying business is going to make them more money, good luck with your new robot overlord. Nobody believes it was "just the algorithm", and they don't believe "it all the AI" either. It still can't really make esthetic choices. That part doesn't fool anyone.
  13. You wait and try to understand the fiver algorithm.
  14. How's your success score for each gig? Noticed any shifts in the factors impacting it, like changing from a "Strong positive impact" to a "Negative impact"? This could just be the effect of a bad private review, which might not yet be reflected in your success score. That score tends to stay stable over time, considering your long-term gig history, but it doesn't guarantee the algorithm will always favor your gigs, even if your score is perfect. You're not the only top-rated seller seeing a drop. A mix of factors could be impacting you right now: businesses cutting costs, people struggling with higher bills and costs due to inflation, AI, the onset of spring causing more people to spend time outdoors rather than on their computers, and competitors pulling ahead. It's hard to pin down exactly why, but it's a reminder not to put all your eggs in one basket, especially when that basket is filled with Fiverr's brand of AI.
  15. A few days ago, I reached out to Customer Support and my Success Manager regarding this matter. Recently, I got married, and my wife coming from a different background shared her interest in opening an account on Fiverr. Both Customer Support and my Success Manager gave approval and I am sharing their responses for your reference (if this helps you to make your decision). But honestly, I still have concerns about potential AI flags (falsely -- as AI algorithm can not be right all the time and can give false positive). As of now, I have decided to operate independently for the time being, though this decision may change in the future. According to official sources, even sharing the same computer won't pose an issue as long as both accounts are managed authentically by different individuals. Here are their responses: Just some technical details: You might be curious about how Fiverr distinguishes between accounts managed by different individuals. My wife comes from a website development background, so I have learned a lot from her. According to her, websites can track mouse movements and analyze keystrokes, allowing them to understand whether the same person is using the computer or if there are two different individuals. While we don't know how the algorithm works -- but we do know that numerous factors are involved. Opening separate accounts for different individuals "should not" pose any risks, but there's always the possibility of being "falsely flagged by the AI algorithm."
  16. This week I noticed a decrease in my impressions, last week is at 3k, yesterday is down to 1.3k and today down to 898. But my number clicks and conversion is increasing. I haven’t edited my gigs recently, the last time I did that was 2 months ago. Is it because of the algorithm or because of slower sales in January?
  17. So here's the scenario, a buyer of mine placed an order about 2 years ago, I delivered it to him and he had some revisions he wanted to be done in the delivery, he said that he would send it in the form of a document, October 2023 now, he has not sent the document nor any other info. I messaged him during the time asking for updates but he never responded. Now, this year, he did get online after instantly going offline but he didn't reply to any of my messages. I am afraid of canceling the order because of one primary reason: I am a level two seller right now with already very low traffic for some reason, even though I complete 2 or 3 orders every month or so without a single later delivery in the past few months. Again, the order frequency is not amazing but I make software from scratch with programming, including cloud-based web apps and mobile apps. My projects are usually divided into multiple milestones and they do take a while. This has been my order frequency forever, the highest number of projects I ever completed in a month was 6. The point is, that this is not a frequency that is off from my normal one. If I cancel this order at this point in time, my traffic will get even lower than it is right now, with no way for me to get back to my current level without doing more than the normal amount of projects, and my Fiverr account may end up dead. The reason I am asking this question is due to the fact that my order completion rate has been 100% in the past 60 days, and I have 0 late deliveries in the past 60 days, alongside a clean record in following the Fiverr policies. I just don't see any reason for my account to suddenly go dead considering a normal order frequency. Currently, my only remaining suspicion is that this one order sitting in there for almost 2 years is slowly getting my points in the algorithm low due to it not being delivered in a long time. Does anyone have an idea if this could be the case? Does the Fiverr algorithm count projects that have been marked as late long ago and not been delivered?
  18. Such an awe-inspiring journey you had @hzsmith!! 🙌 Amid all the marketplace challenges, battles against invisible reviews and ever-changing algorithm - it is indeed heartening to see someone grow, evolve and realize their true calling & potential!! A lot of relatable pointers in your story and if I may say, a few common self-taught best practices too. Keep thriving. 😇
  19. Lena

    Gig Ranking

    Hello @jh_sadaf07 Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thank you.
  20. Has anyone had any success with Fiverrs new buyer brief system? Before this new system I was doing a decent amount of business here on fiverr and I have a five star rating. After they got rid of buyer requests and went to the new system I received the occasional brief and now nothing at all. The briefs that I did receive were almost always useless. What do I mean by useless? People asking for things that have nothing to do with what I do (product photography), incomplete ones with stuff like "I need photographs" and no other useful information, or in some cases they were newbie sellers who were just wanting to talk to other sellers so they could get advice. This all went on for a few months and then they just stop sending them all together. My question is this. Has anyone at all had any real success with the new system? If so is there anything you had to do to help the algorithm send you appropriate briefs?
  21. Hello. I am a new seller, and I need your help because asking for support seems useless and has not helped me effectively so far. Honestly, I have explained this issue so much that I am tired! All my gigs have been removed from search results since January 4th. I guess the reason is the only negative feedback I received from one of my clients, and that too for a ridiculous reason: not reaching an agreement on the price of her next order! She placed her second order while threatening to leave me a negative review if I didn't work at the price she wanted, and she did! I also cancelled the second order, and the support assured me that it would not affect my account negatively. Although it does not look like this now! Before this incident, everything was going well, and the trend was growing. During this time and despite this unfair limit, I have received three orders from my previous clients, completed all three successfully, and earned more than $100 so far. I saw in the Fiverr forum that other freelancers whose gigs were removed from search returned to normal after 6 months! Now with the new level overview system, my success score is 4, and it needs to be at least 5 for my gigs to show up in search. Won't new successful orders affect my success score? It's been 5 months since that bad incident; should I still be punished? While it was me who was exposed to abuse and I had to take care of myself, Fiverr did not and does not support me! I really need your help because I really don't know how to spend this time! Now all my income is from Fiverr! Do I have the ability to keep all my customers completely satisfied? Have you been able to get the satisfaction of all your users on this platform?, which you expect from the sellers and punish them for?! Really think about the answer to this question: if Fiverr was to get a success score like the sellers, what points would it get, and how many to 6 months should it be punished for?
  22. Yeah, they work for me but nothing's perfect. I try to keep elements within an invisible border so they show up on all devices, but you never know when Fiverr might change the aspect ratio in one place but not in others. No, you won’t “lose points” with the algorithm for editing your gig. If the edit improves your gig, you might even gain some points. Changing images/videos might take your gig out of rotation for a bit (minutes to hours at worst in my experience) but I’ve never had that happen to me, and I edit my gigs often. Most of those myths—like always stay online, don’t edit your gig, delete the gig and start over—come from people who haven’t had much success on Fiverr because they underperform, so they make up excuses and reasons why their terrible gigs, offering the same thing as 40,000 other sellers, aren’t at the top of page one. The keys to success on Fiverr, in my experience after a decade on the platform, many of those years as a Fiverr Pro and Top Rated seller, are: Be skilled at what you do Don’t claim to be skilled at something you’re not Remember that you're acting as both support and a pro for hire Always deliver on time Under-promise and over-deliver Make sure you know and understand what the buyer needs before beginning the work. Ask questions. Be detailed and specific in your gig description, FAQs and custom offers, so the buyers know what they're getting. Avoid negative surprises when you can Make the process simple for your buyers Keep buyers informed about progress and respond quickly to any concerns or questions Deliver top-quality work Under-promise and over-deliver Gradually increase your rates as you rise the ranks (but never start at the bottom, so don't charge 5 bucks) Don't offer unlimited revisions. Read and understand the terms and community guidelines before you do anything. Re-read them often. That’s really the core of it in my experience. There's more to it than that, of course, like having something to offer that people actually wanna buy, but if you follow that list you should be on the right path.
  23. Hello @mi_moho Our algorithm takes many factors into account, which means the results vary by user. Since the marketplace is ever-changing and competitive, we suggest working hard to ensure that your Gigs stand out. There are some great threads from the Fiverr community and Fiverr employees on the Forum that we recommend you read: How to be successful on Fiverr, common questions answered and a collection of great posts that helped me achieve TRS Using Titles, Tags and Metadata to Optimize Your Gigs Thanks.
  24. I understand you want to know how many orders would you need for the success score to be updated. Please note that this is decided by the algorithm and we can't precisely tell you the answer as this is not decided by Customer Support. i have this response by fiverr support team
  25. Welcome to the forum! Here are some tips from my end: Optimize Gig Titles and Descriptions: Use relevant keywords in your gig titles and descriptions to make them searchable. Research popular keywords related to your service and incorporate them naturally into your gig content. High-Quality Gig Images and Videos: Visuals play a crucial role in attracting buyers. Use high-resolution images and videos that showcase your work or demonstrate your service. Ensure they are clear, attractive, and professional-looking. Choose the Right Category and Tags: Select the most relevant category for your gig, and use appropriate tags to help Fiverr's algorithm understand what your gig is about. This will improve its chances of being displayed to the right audience. Offer Competitive Pricing: Pricing your services competitively can help attract more buyers, especially if you're just starting out. Consider offering introductory discounts or packages to entice customers to try your services. Provide Excellent Customer Service: Positive reviews and ratings are essential for ranking higher on Fiverr. Focus on delivering high-quality work and providing excellent customer service to ensure satisfied clients who are more likely to leave positive reviews. Promote Your Gigs Outside Fiverr: Utilize social media platforms, forums, blogs, and other channels to promote your Fiverr gigs. Directing external traffic to your gigs can increase their visibility and attract more potential buyers.
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