Search the Community

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

If what I perceive as Fiverr CS sends me a message like this (as a newbie or someone who's not THAT tech savvy), how am I to know that they are leading me 'outside' Fiverr? I'm not saying people should fall for this (it's a pretty common scam, seems new here but I've seen it on many sites), but these people are literally CLAIMING to be CS, have a Fiverr profile picture (and recreate the site so it looks like Fiverr.) Is there a way for maybe an email or notification to go out for people to keep a close eye out for these spam messages? That way everyone would know and people would stop (hopefully) posting screenshots/etc. In this particular case, I genuinely think spreading the word is the right way to go because this scam is pretty scary.

My dear Respectable brother and sister. I am a professional herbalist, naturopath, nutritionist, dietician, and health educator. We will treat you in all kinds of natural ways that will not have any side effects on your health. ( GOD Willing ) Our experienced herbalists offer personalized consultation I am a professional herbalist, naturopath, nutritionist, dietician, and health educator. We will treat you in all kinds of natural ways that will not have any side s to assess your health goals and recommend herbal remedies. If anyone wants to complete a four-year course in herbal medicine then we will translate the complete books of all four years into your language and send you a pdf file which will be very useful in your daily life.. Important Message for your satisfaction Don't worry. We have a complete team of experienced herbalists who are experts in various fields. Our Service's Herbal Book Translate into your language. Health care and fitness tips are free. Related Nutritionist. Related Naturopath. Related indigenous Medicine Mental health. Piles problems. Women's Health. During pregnancy. No children? No problem. Weight loss. Etc......... Thanks Regards(Click here )

Have you heard the news? April is for AI! AI is not just a trend. It is here to stay and it's only going to continue to evolve and advance over time. For those wanting to remain competitive in this new economy, it’s important to embrace it with openness and eagerness to learn. The great news? You don’t have to figure it out alone. For the entire month of April and beyond, we are committed to equipping you with the necessary tools to navigate the realm of AI. Here’s everything we have in store for you: AI Webinar: Panel with the Experts Ready to make AI your trusted business partner? Join us next Thursday, April 18, 2024, at 10 AM EDT for an insightful panel discussion on strategies to leverage AI effectively in your business. Our list of esteemed panelists includes some of Fiverr’s own Software Engineers and Managers, alongside renowned data scientist & author, Eugenio Zuccarell. Don’t miss out on this opportunity for education and insight. Register here! AI Webinars We invite you to journey with us through our new webinar series titled “What About AI &...”. Here we will explore the relationship between AI and various topics, especially those shaping the future of work. Click here to catch the replay of the first installment of this series where Tech executive and chart-topping solo AI pop artist, Taryn Souther, shares her vision for the future of storytelling in the AI era. More webinar dates will be released soon. AI partnerships To support you on your AI journey, we have partnered with a few leading technology companies to offer you some exclusive discounts on select products and services. Explore the opportunities here. AI Hub Introducing your ultimate resource guide for all things AI. Our AI Hub is designed to provide you with the essential tools and resources necessary to thrive in this new world. With everything from videos to online courses, in-depth articles, and more, our goal is to educate, inspire, and empower you to excel with AI. Sellers can access the hub using this link. Buyers, we’ve also got a learning link for you. Visit the hub by following this link. The future of AI is bright, and we're committed to helping you make the most of it. Stay engaged with our upcoming events, webinars, and resources to stay ahead of the curve. Together, we can navigate this new era of technological innovation with confidence and success.

When replying to one of the clients on Fiverr, Why am I facing the problem of "couldn't send your message" . Attached is the screenshot for the same.

Been looking up and down my delivery but I cannot find a link or pdf file or anything with my copyright license.

I'm a fresh full-stack web developer bootcamp grad looking for freelance work. I've made a fiverr profile and created my "gig". I would like to browse buyer requests and find some that look doable. I'm a full stack developer with intermediate, not advanced, skills. I cannot for the life of me find where Fiverr is hiding the "browse buyer requests" link. I'm frustrated. Thanks.

Hi, some message me on my fiverr saller account by the name Support he asked me that they are fiverr support team and send me a Qr to scan but, i not scan tge Qr this messanger is belong to na ther land, and ofter this message i also asked him that fiverr not send any user directly messages to it's inbox but not reply, In this case what i need to do scan the Qr or complain this message

I will do LinkedIn lead generation, b2b lead generation, business leads, email list building Gig link ; https://www.fiverr.com/s/VQm8el

why is the Client message coming very delayed?

What does the email say? Usually it says the reason why this happened. Normally, if the account is disabled, it will go through a dedicated team that checks it again. If it was a mistake, they restore it. But if they said in the email that the decision is final.. that might be final. At this point all you can do is wait for them to send a message.

I am stuck in a complex situation. I have a client who is requesting me to register to his site, possibly before a deal is made. I am aware that both Fiverr and Upwork have rigid, even stubborn rules when it comes to contacting someone outside of their sites and I have had a problem on Upwork. But I feel this is complicating my communication with the client. It has come to the point where it looks like I am nitpicking, when I am usually a Yes-man to my clients (provided I am not breaking rules or doing something illegal). As far as I can judge, the task needs me to go to a site and register, which seems to clash with the rules of Fiverr. The buyer also shares links that make me understand the task I have much better. But the client needs to give me information about the task, which he feels he can only give through shared links outside Fiverr and not mentioned in the list of sites that can be shared. I also want to know if there is any Fiverr accepted way to call the buyer here (send a link to this thread) and have a conversation here where this wonderful community can give both of us advice. This is much needed. And I do feel annoyed that nothing is simple these days.

I am unsure if this is news to anyone else but when asking about an order cancelation I got the wonderful message: "Please note that the success score remains fairly stable over time. Each Gig’s history is examined to determine an individual score, relative to other freelancers in the same category and price benchmark." Yeah... they tried to back track after that with "Let's look at things from a brighter perspective." I am starting to really lost interest in fiverr.

After editing my gig price, it's been 24 hours with no message from new buyers. Is it normal? When the gig will be updated?

After having had a very intense/busy last week, I expected today to be a lazy Sunday — one of seclusion and contemplation. But — oh, no! Life would be too easy (too boring even) if everything went your way, am I right? 😉 As soon as I wake up, I usually check my mobile phone for notifications (I have ALL Fiverr notifications enabled, btw). Sometimes, I also open the Fiverr App just in case there is a notification hiding inside the App (sometimes, push notifications can be unreliable 😉 ). But, today, I didn’t see anything in the App either. After making myself some breakfast, I opened Fiverr on my PC. I noticed the characteristic magenta/pink dot by the “Messages.” There were still no notifications on the Fiverr App, though. This struck me as strange. Anyway, when I checked the Fiverr notification on my PC, it was the dreaded “Verify your ID to continue on Fiverr” message. 😰 Yep, it appeared as a notification. So, please pay attention to those magenta/pink dots and the message that’s shown! 😉 Since there are hardly any posts (from people who have succeeded in their verification process) detailing the entire verification process, I thought I’d give a very detailed description of my experience. 😃 Okay, moving on… When you click on that notification, it takes you to a page where there is a QR code (which directs you to the ID verification link) as well as an option to get the ID verification link (that the QR code directs you to) sent via e-mail. To be honest, I was under the impression that each seller received a unique link which would only work for that seller. However, it was just a generic link which took you to Fiverr’s ID verification page. This is the link that the QR code, as well as the email, directs you to: https:// www.fiverr. com/id_verification/info [Note: Hyperlink has been removed. Please do not go to this web-address if you haven’t yet received a notification to verify your ID. I have only shared this info. so that you understand every step of the process.] Once you go to that link on your smartphone, you will then be asked to enter your Fiverr login details. The verification process will start as soon as you are logged in. You can access the above-mentioned link via your PC/tablet/laptop, too. However, I am not sure if accessing that link from such devices would ask you to switch to a smartphone to proceed with the verification process. Fiverr suggests you do the verification process on your smartphone, and that’s how I did mine. The verification process consists of 2 stages: Take a photo of your passport/driver’s license/ID. Take a photo of yourself. You have the option to either go to the camera App on your phone to take a current photo or to access your photos/files on your phone to upload a pre-existing file/photo from your phone. Before proceeding to the next step in the verification process, you can also retake the photos as many ever times as you want until you are satisfied with the quality of the photo. Just like how someone had already mentioned in a previous thread, you can also upload a pre-existing/pre-scanned photo of your document by clicking on the icon that allows you to access the photos/files on your phone. I believe the more clear, sharp, focused, and bright (without overexposure, of course) your photos are, the higher is your chance of success. Therefore, I believe the easiest way to succeed in the verification process is by getting a professionally-made studio-quality photo of your ID and yourself and uploading it during your verification process (by clicking on the icon that allows you to access the photos/files on your phone). You could also use a scanner to scan your documents, but I believe a professional-quality photo of your ID (taken in a bright environment with diffuse lighting) would have a much higher resolution/quality. Here’s what I personally did: Since I didn’t have a pre-scanned image of my ID that was of good enough quality, I decided to first take a photo of my ID before starting the verification process (I used a 16 Mp camera for this purpose). It is also possible to tab out of your browser to access the camera App on your phone even when you are already in the middle of the verification process on your mobile browser.I stuck my ID onto the middle of a plain white paper (with double-sided tape). I then turned ALL the lights in my room on to ensure that the room was brightly lit and that the light was very diffuse. This was to ensure that there was no shadow projecting onto the ID while taking its photo. I rested the sheet of paper (with my ID) on a wall and then took a photo. Please make sure that the photo looks sharp and bright. I then uploaded the photo to my PC and edited it further for better brightness and image clarity. I then sent the edited image to my phone and started the verification process. In the first step, I clicked on the icon to access files on my phone and uploaded this edited image of my ID. Despite putting in all the effort to ensure that the edited photo was as bright as possible, the final uploaded image in step 1 looked dull/dark. But that didn’t seem to be an issue. Since I already had a studio-quality photo of myself taken when I had applied for my passport, I just uploaded that photo in the second step.This is the end of the verification process. You will then get a message saying that Fiverr has received your photos and that they will inform you of the result. Hardly 5 seconds after that, I got an email saying that I’d successfully verified my ID. . . . I also got a notification on Fiverr. I would also like to mention that the ID that I’d uploaded was not an entirely English document. It had German, English, and French. So, I think Fiverr accepts non-English documents, too. 🙂 I did not see any information pertaining to the number of attempts I had available and the deadline for successful verification of ID prior to account suspension. Some users have claimed that you only have 15 days to verify your ID and that you only have 3 attempts. I am not sure if Fiverr has changed this in any way. Or maybe you’re shown that info. only after you fail in verifying your ID? I don’t know. :man_shrugging: Please let me know if you have any other questions regarding the ID verification process. I’d be glad to help y’all out. 😺

This is my link too. Anyone if you want to be a buyer or help me to sell my gigs it is a great idea https://www.fiverr.com/users/kitk265265/ thanks everyone. @Fiverr says that the forum is the best place to start getting business and rely on the community to bring about the Fiverr Gig success.

Can i share my google docs link with my clint

I've read a lot of your comments renting about the use of AI, I wonder why ? Not everyone has your ability/fluency, I would advise you to become more understanding and gentle, a lot of people here are originated from modest/poor families, speaking more than a language is a privilege. Using AI can help these people address better their message 😉

here is my gig link https://www.fiverr.com/s/02PL22 please check experience seller and suggestion me how can i do now?

I received a letter to me that the support service needed to activate my account. I followed the specified link and then realized that this is a hoax. I was asked to enter the amount that is stored on my account, and then they asked me to confirm it. In general, I talked with them and realized that it was a deception, but this is strange, why the company Fiverr will not check the people who are registered with it. In my place, there could be a more trusting person!

I agree Right now I am sad because I just got a 1.3 star review from a person that I went overboard and tried to help her, redid the work 2 times, and she left a pretty bad public review, I can only assume that comes in a pack with a bad negative one too. And the boxes checked.. they seem like a slap in the face. Language barrier from a person that had grammar issues in their messages, along with a lack of briefing. Lack of effort takes the cake, when the person specifically said in their review that I helped with revisions. I was forced to figure out topics, and really went the extra mile, that's why it does hurt pretty bad to see such a review. What I learned from this: Don't work with someone that doesn't even bother to share a link to their website, and which doesn't even share the topics for an article. Even if someone says that your content is ok, they might suddenly try to add a lot of extra stuff or make you work overtime for free. No matter how professional you are and how exemplary your behavior is, they will still call you unprofessional. I really went the extra mile here, and I feel very sad to see that review message they left. Request to Order might be of assistance, but then again, people try to make things seem very general at first. And then this person started asking for research studies, after studies after studies. Obviously if I knew beforehand, I would not work on this. But the person only asked me for lots of studies and extra research done after they agreed to the more general topics I provided. Overall, feeling very disappointed now, and not in my work, because I know that for what we agreed upon after I shared my ideas, I delivered and even more so...

Hi everyone during id verification there is a message that requires me to make sure that the camera request option must be allowed for the fiverr app so I went to my app settings and made all permissions allowed but still I get an error message that I need to allow camera access to Fiverr. My question is can I use my email to upload my id document instead? What is the email for Fiverr that can do my id verification!

Hi everyone, I'm trying to create a new gig on Fiverr, but I'm getting an error message saying "You can create a maximum of 4 Gigs". I currently have 3 published gigs. Can anyone advise on how to create a 4th gig? Is there a way to increase the seller limit, or do I need to delete one of my existing gigs? Thanks in advance for your help!

Why do you need buyer's personal information? Don't you know that sharing personal information is actually a violation of TOS. You cannot share your personal details neither you can contact your buyer using their personal info. Avoid contacting them outside the Fiverr as well. Else, your account will be disabled. I will highly encourage you to read the TOS again before doing anything else on Fiverr: Link: https://www.fiverr.com/legal-portal/legal-terms/terms-of-service Source: Fiverr.com P.S. Please browse the Forum first before asking/posting your question.

that you can help me because i also have same problem i tried thrice my id card was broken in the middle so id briefing failed i am about to reach top rated above 200 my good There are reviews, can I get that ID back? And after how many days did you receive this message that you sent them the card again?