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Showing results for 'buyer did not provide required'.
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anyone tell me
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I am new to Fiverr and I have a job I posted, and the deal was for $40. Consultant sends me a contract for $58 but tells me this is because Fiver charges a 20% fee. The problem is that 20% of $40 is $8. Is he trying to con me? I want to pay but it's not what we agreed to or am I missing something here.
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I, Accidentally submitted the wrong rating for a buyer. I wanted to leave 5 stars but left 4 by accident. But I really want to give him 5 stars. is there any way to fix this?
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A buyer order me without letting me know, that's fine. I am ready to work. Even after placing an order she waited for 2 days she submitted all the details of work. But the problem is she doesn't even reply. But I saw she worked with 25 sellers before. And personally I am feeling a bit scared for this reason that is she a scammer or anything like that? Because the work is on wix platform of web development. I am ready to work right now she provided me a figma and ask her to accept the request so that I can move forward. But still she didn't reply. In this case, any suggestion for me sellers? Also I am thinking what she just take my work and cancel the work after getting done with the work? (I believe I can do the work, but still I had an experience before like that when I was not in fiverr marketplace) Also let me know what do you think ( @Lena ) or any comments or suggestions for me in case she betrays me? Does that gonna effect my gig or profile? Thanks, Jabir
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Ah yes, pyroclastic flows - that's what happened to Pompeii and also what preserved it perfectly for modern-day tourists. People do like to gawp when natural disasters happen. A few years ago, there was a massive fire near where I live in the middle of summer. An entire mountain was on fire and my village had a cinematic view of it (it did look very impressive). The tourists where all snapping pictures, eating at restaurants, drinking at bars, and gawping at the spectacle. The business owners were working and looking with increasing panic over the fire, and we were trying to figure out whether to stay or go (we were a more refined class of dumb people). The fire did get put out eventually (and the wind was in our favor), but I've never forgotten how unconcerned the tourists were, nor the heat of the fire from a good few kilometers away over the summer heat. Your harmonic thingies are, according to ChatGPT, dangerous because unlike the regular shudder of an earthquake, these are smooth, rhythmic, and continuous, with a "musical quality". Anyway, scientists like to watch these because they mean a volcano is going to do bad things. Between Fiverr's AI madness and ongoing inability to protect freelancers from bad buyers, other income sources are increasingly a better option. Motivation's a tough one though. I find taking a break for a few days and not doing anything work-y helps to bring it back. Recharges the batteries, puts time and distance between you and whatever the demotivating thing was.
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Hello, Please provide me with advice on how to get to Level 1. Despite all of my gigs receiving 5-star reviews from clients, my success score is only 3. How can I raise my Success Score to five points? I have six orders, all of which came from Custom Offers. Is this the cause for my low Success Score, or will it improve when I receive more orders from other clients? Compared to past buyers, the one I have now is paying me significantly more. Even still, my gig impressions and click-through counts have decreased since I started getting his orders. Since I have only been completely engaged on this platform for about two months, kindly advise.
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Is There anyone who check my fiverr account. -
Why do you need buyer's personal information? Don't you know that sharing personal information is actually a violation of TOS. You cannot share your personal details neither you can contact your buyer using their personal info. Avoid contacting them outside the Fiverr as well. Else, your account will be disabled. I will highly encourage you to read the TOS again before doing anything else on Fiverr: Link: https://www.fiverr.com/legal-portal/legal-terms/terms-of-service Source: Fiverr.com P.S. Please browse the Forum first before asking/posting your question.
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I was coordinating with a client of mine for a meeting that was supposed to be at 11 AM their time (In the UK). I messaged them at 11 AM their time when it said Local time: Apr 15, 2024, 11:00 AM on my client's inbox page (Right below where it says the username of the client in a chat). My client did not arrive for a meeting, so I told them that we could postpone it. One hour later, my client arrived and told me that it is currently 11 AM at their place, and now, the Fiverr website is saying "Local time: Apr 15, 2024, 12:00 PM". I looked up if the UK (England in this case) has multiple time zones, and that's where I learned about something called British Summer Time (BST). During summers, the time in the UK is 1 hour ahead of the Greenwich Mean Time (GMT) timezone. However, this does not reflect on the FIverr chats. It seems that it always displays time in GMT in regards to people based in England. Suggestion: Fiverr should implement a more accurate timezone detection system and make sure that the time shown is accurate with the season of the year and the locale. Technical nitty-gritty and suggestions: Additionally, as a programmer, I suggest that they retrieve the user's time from the client-side. I.e., use the frontend JavaScript to simply generate the current time and stream it to the server. What I think they are doing currently is that they get the IP address of the client on the server side, using some in-house or third-party solution to detect a timezone for it and then they return an initial time to the clients. Or on second thought, they most likely just get the timezone at sign-up and keep it that until the user changes it explicitly, which would be even worse and defeat the whole point of showing the user's timezone to others in chat. If either of these are truly the case, then it seems like re-inventing the wheel for no apparent reason and it looks to be prone to bugs. On the other hand, client-side JavaScript by default gets an accurate time directly from the machine of the client with just one line of code. One concern with the suggested approach would be that the user might try (I can't see why, but let's just say they might) to fake their timezone as they have control over the client side, but... they can already do that by using a proxy or VPN and sending the request from a different IP. If the reason for not going with this approach is this concern, then I don't see how this can be avoided even with the current system. Looking forward to the Fiverr team doing something about this and ideas/thoughts from the Fiverr community. Kind regards. Sannan.
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I have requested an "Extend Delivery Request" buyer didn't accept and the order showing late! It will affect my account?
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Don't just guess and assume what your buyers want – ask questions! When you assume, you risk a mess-up that could tank your ratings, especially now with the new success score digging into your every move, but you also risk making your buyers generally unhappy. What's obvious to you might not be to the buyer and vice versa. Be thorough in your questions, and double-check even the small stuff. This way, you're not just delivering; you're impressing, and showing the buyer that you care about what they want. It's a straightforward strategy, but I think many sellers forget to simply ask.
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How can I apply for a new job if we don't see job offer? I am trying to keep stay online, but I don't understand what I can do for a new order. I have sharp experience in my category. My category is AI applications. thanks
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There will be a time in every freelancer’s career when a Buyer is unhappy even if you take all the necessary steps to communicate and provide your best work. These situations are never fun and can be quite difficult to navigate before you’ve developed an effective process for handling order disputes. It's always best to be polite and professional when someone is unreasonable or rude in their criticism of one of your projects. Don't take it personally; most often, the dissatisfaction stems from miscommunication or misunderstanding that you, as a Seller, did your best to avoid. Learning how to handle an unhappy Buyer will help you remain calm and confident while you work to find an ideal outcome. Tips for Handling Unhappy Buyers It's not always easy to handle a dispute with a Buyer, but there are some things you can do to resolve the situation positively. Here are a few tips for handling order disputes: 1. Be willing to apologize An apology for your role in a Buyer’s dissatisfaction will go a long way. Be empathetic and assure them that you understand how frustrating this must be. Let the Buyer know that you are sorry for not meeting expectations and that you want to work with them to find a resolution. 2. Listen closely to what the Buyer says Hearing negative feedback can be tough, but it’s absolutely necessary when revising an order submission! If a Buyer expresses that they are unhappy, politely ask them if they can provide specific feedback about what they don’t like. If you don’t understand or agree with their points, try to avoid getting defensive. Instead, ask for clarification and let them know that you genuinely want to understand their needs. If they continue to provide unclear feedback, you might ask them to provide an example. 3. Avoid an argument It might be tempting to defend yourself or get angry, but engaging on the same level as a negative Buyer may cause the dispute to escalate. Focus on hearing their feedback and adjusting your submission instead of providing all the reasons you did not meet their expectations. You might say something along the lines of, “Thank you for sharing your thoughts! I will do X, Y, and Z to make this better,” and let them know when they can expect a revision. 4. Contact Customer Support If a Buyer is being particularly uncooperative and refusing to provide feedback, Customer Support can act as a mediator to help diffuse the situation. It is important to remember that Support cannot force a Buyer to accept an order - they are a neutral party to help you and the Buyer come to an agreement. Some Buyers are likely to be harder to please than others, but even the most demanding Buyer deserves to be treated respectfully and professionally. Apply their feedback to the next submission and know when to involve Customer Support. If the only option is to cancel an order, you can do so knowing that you gave it your best effort.
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Hello, I got contacted to do QRIS (bank qr transfer system in Asia) to Chamet in app application. I said yes because that's my service does, do something in Indonesia that client can't. To do QRIS you have to have Indonesia bank account which he doesn't have. After I transfer it through QRIS for total of $400. I did check the receiver and that's for Chamet app. I send the screenshot to deliver the order but then a day later, fiverr cancelled it. Since then the buyer become very slow reply, whereas my money I already transfer I can't get back because the order cancelled by fiverr. I saw the buyer also do the same to other seller and the order actually finished and the seller got paid. But mine? it's cancelled and my money gone, now the buyer is slow to reply me. Is there anything I can do about this, please? I did upload this to Fiverr Resolution Center just now, but want to know other seller opinion as well. I also attached the other seller proof and some maybe important stuff to elaborate this question. Thank you.
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I have created restaurant logo design gig. I got 7 click and 188 impression but still not geting any order. why i am not geting any order how to improve my gig exprience seller please help me? here is my gig link https://www.fiverr.com/s/W2WxZ5
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twenty days ago my Fiverr account was restricted due to ID verification failure. I told Fiverr due to camera issue I was unable to verify my ID, I requested them kindly give me one more chance so that I verify my ID using the new camera device. I also told them I had not violated any Fiverr TOS, I don't understand the Fiverr decision why my account restricted and temporarily disabled. It has been twenty days i requested many times please give me another chance so that I verify my ID and continue my Fiverr journey. fiver not giving me a chance yet.
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Dear Sir/Ma'am, Kindly note that Fiverr sent me an email saying that my information did not pass the verification with a message that reads as follows "We weren’t able to verify your personal and business information, therefore your account has been restricted. You are still able to complete any active orders and communicate with buyers or freelancers who are part of that order but cannot place or receive new ones. In addition, you will not be able to publish any Gigs." My profile is also prompting the message "Your account is temporarily disabled. Please check the email we sent you explaining what happened." I'm currently exempt from paying taxes in India under the 'TCS under GST' tax category as my annual wage is under 500000 INR and I'm also not registered for 'GST India' as I do not have a business mentioned in my PAN card. Can you kindly check why my information is not verified? And also, am I eligible to start my business of 'Website Maintenance' on Fiverr? Kind regards -Oudarjya Sen Sarma
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I am about to become level 2 seller in some time my brother also started fiverr now. He provides different services and i provide different. but we use same wifi. Will it affect our profiles ? Please tell me i really need help.
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A buyer ordered my service without let me know :(
necramedia replied to jabirahamed20's topic in Lounge
I have noticed a increase in buyers who order, but than do not fill in the requirements, like, how can i start your order, if you dont let me know what you want done? Some noted they did add the download link, some stated they did send it through using Fiverr, but i don't believe that seeing it worked in the past or Fiverr has changed it's order system, i have not ordered in a while so i don't know. -
Setting Gig prices on Fiverr is about balance. Buyers want to feel that they’re receiving value for their investment; Sellers want to feel that they’re being paid fairly for their work. Consider how Buyers look at your Gigs, and then consider the tools Fiverr has created to allow you to create a Gig that both sells and expands your earning opportunities. PACKAGES Most Fiverr Gigs allow for the creation of tiered “packages.” Essentially, these are variations on your basic Gig, increasing service levels and adjusting costs accordingly. For example, a writer might offer three packages offering documents of varying lengths—one for 500 words, another for 1000 words, and yet another for 2000 words, clear choices to fit the Buyer’s specific needs. Your packages might reflect other factors: a voice-over recording artist might offer something similar in the recorded length. One tier might offer a 30-second recording, another a 2-minute recording, and yet another recording an entire chapter of an audiobook. Pricing reflects both added value for the Buyer while respecting the value of the Seller’s service. EXTRAS Most Gigs also offer extras, allowing Buyers to customize your Gig to their needs by purchasing options to create precisely what they need. For example, one popular option is rush delivery in just one day. You may have set standard delivery for three days, but offering the option of paying a reasonable premium—and having that job delivered sooner is often appealing to entrepreneurs anxious to get a job done. Extras can represent all sorts of options, including additional research, added features, or supplementary rights. For example, artists offer a variety of rights allowing usage across specific media, and a visual artist might include extras offering editable source files. By offering added-cost extras, you can keep the cost of your basic packages low. As a result, Buyers will perceive your Gig as a good value but often spend more than the basic price. Extras offer an opportunity for the Buyer and potential for your income. RAISE YOUR PRICE! Finally, remember setting a price for your Gig, packages, and extras isn't a “set it and forget it” task. As you gain positive reviews, revisit your pricing periodically. Keep an eye on your competition, and don’t hesitate increasing your price as your experience and ratings grow. You’ve earned it! A good practice is to create a personal milestone to increase your package price by $5 once you reach 50 reviews and another $5 when you earn 100 reviews. Remember, your ratings and reputation on the site also signal to the Buyer that you’re a worthwhile investment. Raising your prices over time is vital to establish your value and legitimacy and to drive your growth. Some Buyers may be concerned that raising prices might slow sales, but perception is everything. Modest incremental increases (as opposed to suddenly doubling the price of a successful Gig) are in your best interest and will increase the perception and trust of potential Buyers. And remember, you can change pricing anytime—up or down—depending on market conditions. Want to read more? Check out this articles from the Help Center: Bigger Projects and bigger opportunities: An increase in pricing packages What are Packages? Best practices for new Fiverr Sellers: Gigs Standardized Gig packages Earn more with Gig extras Part of the Seller Plus program and still have questions? Reach out to your Success Manager to discuss pricing strategy
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The seller is probably using USD, not CAD but neither of you is being clear on what $ you are using so confusion and miscommunication is winning. Fiverr will also take 5.5% plus a $2.50 small order fee off you if you accept, but that's nothing to do with the seller. Sellers take note: always mention the actual currency you are quoting in, even if it is just USD....
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Cancellations are part of the business and will at times be inevitable, but it is important to understand how that can impact your business and how can you, as a seller, manage that to avoid it potentially affecting your buyer’s experience and your baselines requirements that are directly connected to your seller level. The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed. First, manage expectations. Your Gig should clearly define what you need to complete an order and a reasonable delivery time that’s fast, efficient for buyers, and comfortable for you as the seller. If the order goes Very Late, the buyer can cancel your order anytime. Complete your Gig’s Frequently Asked Questions section to inform buyers what they should expect and how they can help assure a positive experience. Managing expectations is key to avoiding cancellations. Whenever possible, communicate with buyers before they purchase your Gig. Within the Gig description, it’s a good practice to let buyers know they should contact you before purchasing for the best experience. This allows both parties to understand what’s involved in the specific job, ensure that you have what you need as a seller to complete the job, and agree to adjust the delivery time if necessary. Equally as important is to communicate with buyers after they purchase your Gig. If there’s a problem with your initial delivery, it’s best to avoid any mention of cancellation as an option. Instead, assure the buyer that your intention is always to complete their order to their satisfaction. Ask them for specific directions regarding revising your delivery. What if communication with the buyer isn’t working? Sometimes, an order may have issues beyond your control despite your best efforts. If the buyer is asking for work beyond the scope of your agreement or is problematic for any other reason, don’t hesitate to access the Resolution Center and if you still couldn’t solve the issue, reach out to customer support for guidance and direction. You can direct them to Frequently Asked Questions (FAQs) on the order page. There, you may find advice for your specific problem or contact support directly. Avoiding those cancellations from affecting your Order Completion Rate it’s only part of what you can achieve by following these tips, the most important is that this will help your buyers be more informed, aware of the process and have clear expectations, improving yours and their experience on Fiverr. Want to read more? Check out some additional articles from the Help Center: Order Completion Rate and Cancellations FAQs All about Order Completion Helpful tips on how to avoid cancellations Part of the Seller Plus program and having challenges with cancellations? Connect with your success manager for personalized recommendations.
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Hi, I've been messaged by a potential customer to say they want to buy one of my services but are being asked for my email address for payment, I've not had this before and am reluctant to send them my email address in case it's a scam. My payment details are all correct and my email address is included on my billings page in my dashboard. Should I send them my email or do you think it's a scam? -
Hello Sellers , Hope you all are doing great. In my case buyer is asking for email which is necessary for the project because he want to add me in his site’s member which requires email. What should I do?
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I was about to become a Top Level Seller yet out of nowhere this message appeared with (as usually) no further explanation. Does anyone know what this is up to?- 323 replies
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