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Last year, I took on a problematic client for a project that unfortunately did not go smoothly. After facing similar issues on a new project with the same client (after a back and forth for a good couple of weeks assuring me it wouldn't happen again if I accepted the project), I have reached out to customer support multiple times for assistance in resolving new ongoing problems. Despite numerous attempts, the situation remains unresolved, impacting my ability to take on new projects and causing undue stress. I sincerely hope that customer support can offer a more effective resolution to this situation, as it is impacting my work and causing frustration. I have requested cancellations from the buyer (upon support's advice), to which the buyer declined. And each time something goes wrong, the support's answer is basically 'Ah well. Try again and contact us if it doesn't work again'. I am tired of the back and forth, and being passed around reps who have the same non-helpful answers, and lack of action. If customer support is reading this, I ask you one more time. Take. This. Seriously. Cancel the job as I have requested (and I have seen you do daily to sellers, without any concern as to how you affect them and their rating doing that), stop contacting me telling me nothing and making it my issue knowing I can personally do nothing further, and stop making it so difficult for sellers to progress with work in difficult situations. For reader reference, I am a Pro seller, and level 2. So even at a Pro level, support is terrible!

Hey everyone! 😁 I wanted to reach out and ask how you handle situations where buyers are actually purchasing services from you on behalf of someone else. What I mean is, a buyer approaches me requesting a design for a new website, but it's not for them personally. They've received an order through their Fiverr profile and likely can't fulfill it themselves, but want to procure the service through me. How do you deal with such clients? Do you say yes or no? Personally, when I develop a system or design a website, I always include my company name on the design to show that it's my work. However, there's a risk that they may remove it and claim ownership of the design, which doesn't sit well with me. Do you think it's okay to do this or not? Personally, I don't feel comfortable with it. When I put effort and passion into something, I want to proudly showcase that it's my company that created it. It also feels a bit off that they might later try to take credit for what I've done or built. Perhaps it's different in some other fields, but when it comes to design, I don't want anyone else taking credit for my work! How do you feel about this? Is it acceptable? There might be those who don't have the time or ability to do it themselves, but then I also don't think they should be selling such a service if they can't handle it! I'd love to hear more opinions on this and if you've encountered it, how you choose to handle it! 🙏

So I just posted a request for the first time, and I assumed I would be able to see this somewhere, and maybe get info on how many people had seen it, number of responses, etc. But I can't seem to find this anywhere? So where can I see information about requests I've put out? Is this not possible?

So I had one of those buyers who ask for Y, purchase an order for Y, are told throughout the entire order we're developing Y and, after delivery, that buyer requests additional Z (not wanting to pay extra). After realizing I was never supposed to deliver Z, but only Y, the buyer gave up and simply accepted the delivery, leaving a 1 star review. The problem was: the buyer left a review saying my code was buggy. The delivered code on the platform is completely free of bugs, which Fiverr or anyone can verify, but after reaching out to the support Fiverr insists it's an opinion. Saying I'm not communicative enough, or that I don't have great design taste, that's an opinion. Saying I delivered a buggy code, while the code is literally there without 1 single bug, it's a factually false statement. This isn't a subjective opinion, it's a factual lie, also called defamation, and anyone trying to say otherwise has literally 0 idea of the difference between a fact and an opinion. They also insist this review doesn't violate their Terms of Service and Community Rules. I guess we're all allowed to lie on facts and call it an opinion. We all know how Fiverr favors buyer all the time, just be safe out there.

What is the reason for many people saying that we are leaving this platform?

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

After putting a lot of my time learning, researching, reading and testing Success Score it's clear it has some major flaws. I have my own ways to test and determine it, and I can guarantee you without any percentage of doubt that Fiverr's AI that determines Success Score is both poorly designed and poorly programmed. Unless Fiverr has shady intentions to let a bunch of their sellers and buyers go and find other platforms, it HAS TO change with urgency. It's clear that the way Success Score is working today is doing significant harm not only to sellers but to buyers as well. Suddenly loyal buyers are seeing their trusted sellers levels decreasing, and the majority of buyers don't have enough information about Success Score, so they probably assume something is wrong. Basicly it's bad for veteran sellers, it's bad for new sellers, it's bad for veteran buyers, and it's bad for new buyers. We don't need and we don't want AI to determine our Success Score. I suggest Fiverr let this metric go or revamp it to remove AI somehow. And as a loyal seller of this platform I also suggest doing it FAST, because harm is being done to buyers, sellers and Fiverr itself everyday. So Fiverr, this new metric is being criticized by a decent amount of users for a relatively long time, we demand an answer by your side. What are you going to do about it?

With all the latest "improvements" on Fiverr, like success scores, Fiverr's AI fetish, and changes to the level system, our mental health as sellers is more on the line than ever before. Fiverr has always gamified our careers, but it has gotten to a point where many veteran freelancers are ditching the platform or have stopped caring due to sheer mental exhaustion. Fiverr will tell you that it's for your own good – bless their hearts – so while they're busy generating some GPT drivel about these changes being improvements empowering sellers like you, I thought I'd look into the techniques you can use, at the very least to make it less miserable. At the end of the day, my conclusion is that being a freelancer on Fiverr isn't fun anymore. The community has died off thanks to low quality mumbo jumbo, while actual contributors are getting banned left and right for raising their voices about it. Anyway, I digress. Here are some stuff you can do to stress less. Set boundaries: Yes, I'm banging the boundary drum again, because it's so important for your sanity. If you've got buyers messaging you at midnight and expecting you to answer, it's time to set some office hours and stick to them. Tighten up your revisions policy: No free lunch. Make it clear from the get-go and have an easy to understand revision policy that includes you getting paid for your time. Working for free makes Fiverr even less fun. Knowing your own value has the added benefit of attracting buyers who also understands this concept. Take real breaks: And no, scrolling on Insta isn't a break. Get up, get out, get some air. It keeps burnout at bay (and it's good for you). Keep learning: Stay on top of the changes happening and read all you can about it. And when Fiverr spews out some GPT corporate speak about stuff like success scores and alike, read between the lines. There's a lot to be learned and knowing how stuff works instead of guessing will make things less miserable down the line. Know when to say no: No, that project isn't worth your mental wellbeing. If it smells fishy, it's probably not sushi, but Surströmming (if you know, you know.) Only work on projects that feels right, even if it means earning less this month. Being picky about your buyers is more important than ever, and a 100 bucks today could mean endless revision loops tomorrow. Vet your buyers. Fiverr seems intent on cranking up the stress, but you don't have to let it rule your life. Disconnect, take a real vacation, regroup, and come back when you're good and ready. Your well-being is worth more than their bottom line.

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

As I'm sure some of you have noticed, buyers seem to be fewer than they once were (yes, I am aware that there are plenty of sellers who have plenty of orders). Now, according to Fiverr's own investor reports, they lost over 200,000 active buyers between '22 - '23. I'm linking to the G&M because it helpfully has an analysis of why that's bad. We can point to the bogeyman of AI, increased cost of living, all that stuff. Or we could look at what buyers are actually telling us. This buyer signed up this month (er.. March). I declined his job 3 weeks ago because I don't offer proofreading. I didn't think anything of it. Pretty standard stuff. Most people say something like "oh ok thanks" and go off to find someone who offers the right service. However, they keep coming back complaining. Today, I got this: I'm not sure what the first sentence is referring to, and the rest just makes me want to hit the block button and - annoyingly - continue with my SPP membership just to keep RTO on to avoid an order that I declined 3 weeks ago. But that doesn't make this guy a bad buyer. He's new to Fiverr and doesn't understand how it works. He also doesn't understand the undercurrent of Fiverr's new review system. I don't know what he's been saying to the other sellers, but if it's anything like what he said to me, I don't want him anywhere near my feedback. This buyer - IDK if you'd call him "active" in financial terms - is probably going to leave the platform after 7 sellers have basically declined to work with him. Are Fiverr's own review systems harming its bottom line by causing sellers to reject customers who could damage their profile? Is this causing otherwise "good" new buyers to leave? Add this to things like: 1. Deceptive AI policies and a ton of sellers using AI to sell AI without disclosure 2. A large marketplace of Pros that is not vetted as well as it used to be 2a) Leading to gigs worth $5 - $25 being sold for $100s 3) "New Buyers" being weighted more heavily in algorithms (bad reviews and good) 4) Eerily similar responses (GPT) from a large number of sellers using AI to communicate (as recommended by Fiverr) Fiverr's claims the the decreased number of buyers is a result of its marketing strategy, which is now targeting more upmarket people. That makes sense to me. But is Fiverr - or rather it's sellers - able to provide these upmarket visitors with the service they want? Or, are they getting annoyed after endless rejections from sellers who don't want to take on new buyers for a combination of reasons? Let's say this guy gives up and just orders from a random person without asking (they will only reject me anyway) who does the work with AI for $200 and discovers it's AI after the fact. You think they're gonna come back? Don't forget, some buyers are finding their profile disabled after they message a few sellers about their offer. They're invited to do this by Fiverr, but Fiverr's automation systems register this as spam and, well, it happens. Meanwhile, the QR code gang know this little restriction and just dance around it effortlessly. Let's also not forget that all accounts now start as buyer accounts and seller accounts need to be approved. I've seen far too many CS messages effectively saying "don't worry, you can still buy!" to people who have no interest in buying. They are upset and angry because they spent 3 hours filling out their profile and get dismissed with a curt message that tells them nothing about why they've been explained, and CS doesn't explain either. It was 200,000 buyers lost last year. This year, with the new review system in place and sellers increasingly anxious about their confusing scores, I think it could be worse. Fiverr's own policies are creating an atmosphere of fear and mistrust, rather than facilitating an open marketplace where people get on with work.

Hello everyone. I was wondering does Fiverr provide the live chat for coaching etc with buyers? How does that work. I've used other online sites in the past but I was wondering if that pops up as an option after gig is bought? Or is it something I have to turn on in my profile. Forgive me if this is a simple answer and I just don't see it lol. Thank you in advance! 😀

Hello, Fiverr Community! Are you struggling to get your gig noticed in the crowded Fiverr marketplace? Don't worry, you're not alone! In this post, I'll be sharing some effective strategies to improve your gig visibility and attract more buyers. Whether you're a new seller or an experienced one looking to boost your sales, these tips will help you stand out and get noticed by potential buyers. Optimize Your Gig Title and Description: Your gig title and description play a crucial role in attracting buyers. Make sure your title is descriptive, keyword-rich, and clearly communicates what services you offer. Use relevant keywords in your description to improve search visibility. Offer Unique and Specialized Services: Stand out from the competition by offering unique and specialized services that cater to specific needs or niches. Highlight your expertise and the value you bring to buyers in your gig description. Use High-Quality Images and Videos: Visuals are powerful tools for grabbing attention. Use high-quality images and videos that showcase your work and highlight the benefits of your services. Buyers are more likely to engage with gigs that have eye-catching visuals. Provide Exceptional Customer Service: Excellent customer service can go a long way in attracting and retaining buyers. Be responsive to buyer inquiries, deliver orders on time, and provide personalized attention to each customer. Promote Your Gig on Social Media and Other Platforms: Don't rely solely on Fiverr's internal traffic. Promote your gig on social media platforms, forums, and other relevant websites to reach a wider audience and attract potential buyers. Conclusion By implementing these strategies, you can improve your gig visibility and increase your chances of attracting more buyers on Fiverr. Remember to continuously monitor and optimize your gig for better results. Best of luck on your Fiverr journey! Feel free to share your own tips and experiences for improving gig visibility in the comments below. Warm regards, Muhammad Ilyas

Hi I have a buyer that requests too many photo editing adjustments on a single revision. I have defined 11 free revisions for his order, but in each revision he types in a list of many adjustments that need to be applied on the image. How can I notify the buyer politely to avoid requesting new adjustments or ask him to pay more for new adjustments? Any help would be appreciated. Thank you

Buyers, of course, want to work with Sellers that produce quality work, but they also want to collaborate with people they connect to. Sharing your unique story and communicating why you are the best person for the job helps build trust and credibility in your brand - which leads to more sales opportunities! Plus, it can help you find Buyers that align with your target audience, making every project a truly enjoyable experience. The details you include in your portfolio, Gigs, and profile are the perfect place to start building a great rapport with Buyers. Communicating Your Unique Value Through Gigs Fiverr Gigs are designed to give you multiple opportunities to communicate your value. Try to put yourself in a Buyer’s shoes to understand their journey to finding the right Seller. What will they see first, second, and third? Understanding the steps a Buyer takes will allow you to showcase the right details at the right time. Here is an example of a Fiverr Buyer journey and how you can put your best face forward at each step: Step 1: Search for a Gig Buyers are likely to first notice your Gig image once they enter a query into the search bar. Of course, the Gig title is important, but humans are visual creatures! The right image will immediately capture a Buyer’s attention and compel them to click on your Gig. It’s a good idea to include a high-resolution photo of yourself, smiling, and making eye contact with the camera. Use a bright, solid-color background, so your image doesn’t blend in with the webpage, and use an image editor to place keywords and Gig highlights directly on the image, to make your offering really stand out. For more tips for an image that will stand out, check out our article on Changes I Made to My Gig Images. Step 2: Visit a Gig page and Seller profile While creating your gig images keep in mind that buyers will often browse before reaching a final decision and in that process they will visit your seller profile to get to know you better, your qualification and to see other services that you offer. Following a similar style between your different gig images will create a branded look to your gigs and help build trust with buyers. Your Gig description and profile are where you will explain what qualifies you to deliver high-value work. This is incredibly important for high-budget projects as a Buyer’s decision comes with a larger risk - they want to feel completely reassured that their funds are in the best hands. In addition to ensuring the Gig details align with their expectations, they will analyze your experience, skill set, and various packages. Be sure to include in your Gig description and profile where you honed your skills, how much experience you have, and any notable past projects and clients. Besides giving you higher chances of working with these types of buyers with higher budget projects, this will also help build a professional representation of your business and set the right expectations with those buyers. Step 3: Contact a Seller Many Buyers - especially those with larger budgets - will want to have a conversation with you before they place an order. This gives them a chance to ask any specific questions about your qualifications and services, so they feel confident that they’ve found the best Seller to collaborate with. It also gives you the chance to be honest with a Buyer about any limitations you might have. Often, Buyers will appreciate the honesty, choose to move forward with you, and either work within your limits or find additional support. The text in your profile, Gig description, FAQ, and packages should be well-written and objective and highlight the information you want Buyers to focus on. Similarly, your portfolios and images should be an excellent representation of your capabilities. Remember to update all your information regularly to reflect new skills, a boost in experience and quality, and ongoing excitement for your business. Want to read more? Check out some additional articles from our Help Center: Help your brand stand out How to make your Fiverr Profile stand out Creating a Fiverr Pro Gig Creating a Gig

How do I have such a low seller Success Score? I am among the best-selling sellers on this site, with thousands of buyers (in 94+ countries), mathematically great reviews, more all-time revenue than most sellers, and otherwise fantastic metrics.... except -- for unclear reasons -- a low success score. I have dealt with some terrible buyers (most that were incapable of being satistifed -- the kind of buyer we all try to avoid), as we all have, yet, despite being a successful seller -- for a decade on this site (since 2014) -- my newly-imposed low success score means that I -- as it stands right now -- may no longer be able to sell my popular service(s) here. I don't see how I can "improve" from this low success score, and big-gig-weighted "strong negative impact" seller satisfaction metric (and certainly not in one month!). Out of all of my many completed gig sales, within the past two years alone, I have only had three 1-2 star reviews. That's well above average for my gig category(s), and easily outweighed by my many other great reviews. I work hard to please my clients. I always have. That's part of my branded reputation. That's why my clients hire me. So, who the heck has secretly reviewed me so low as to put me into "strong negative impact", low seller Success Score territory? "Show me my accusers". Why am I being penalized for metrics that I cannot/could not control? The new system sees only numbers and metrics, without taking into consideration the true reasons for those metrics. I am not a bad seller. In fact, I am well-respected on the site, as well as here on the forums. People know me. Forum users know me (all too well, in fact). I've influenced hundreds of big business brands.... I've created artwork, logos, and other business elements for celebrities, notable hotel chains, government officials (some running for election at the time), entertainers, a notable Country Music singer, new inventions (some that are already on the market), even an astronaut! Heck, I was even so trusted by Fiverr as to serve as a forum moderator for a while (years ago)! I've worked hard, over the years, to EARN my strong, positive reputation. So why are blanket uncontrollable metrics waiting to kill me, as a seller, here on Fiverr? Surely this new Fiverr system can do a better job of quantifying the value of its greatest assets -- proven, successful, respected sellers like myself (and others). I don't want to stop being a great seller, here, on Fiverr, yet, for some reason, this new system thinks that I should. Where's the fairness, or respect, in that? ---------------------------------------------------------- (NOTE: I am not trying to start arguments, just expressing my valuable thoughts and concerns)

That's DNS, not VPN. And yes, you can use any DNS you prefer. As for a VPN, that might lead to issues like the system flagging you for "Location inconsistencies." You're not allowed to use tools that might mislead buyers about your location. According to support, using a VPN isn't strictly banned, but it's discouraged because it can cause problems like that. Personally, I avoid using a VPN because it's not more secure (almost all traffic over the Internet today is encrypted, even without a VPN) and it doesn't make you anonymous like so many people seem to think. Those are just myths spread by VPN companies to get you to spend money on something you probably don't need. The only real use for a VPN, aside from tunneling into networks for work (some servers require you to tunnel into the network at your workplace to access the system), is to change your location to access content you're not supposed to or to hide your real IP if you're doing something nefarious online. And that’s exactly what Fiverr doesn’t want you to do. Sure, there are some outlier cases here, like streamers having to mask their IP to avoid getting swatted and so on, but in most cases, all a VPN does is tunnel your traffic through them, adding another layer of encryption that's not needed in most cases. VPN providers will tell you that they stop people from snooping your data, but that's exactly what HTTPS does by default. And yes, it does so even on public wifi. As long as your connection is via HTTPS and not just HTTP, your info is encrypted. As for VPNs stopping your ISP from "selling your data", there are laws against that in most countries and even when you're in a country where that's not the case, it doesn't stop your VPN provider from selling your data instead. Remember, using a VPN might make you share an IP with thousands of others, which could even lead Fiverr to suspect you have multiple accounts, potentially resulting in a ban. So I'd avoid them if you can. Changing your DNS doesn't alter your IP. It just changes the server your computer contacts for directions on the Internet. It could help avoid DNS blocks (some ISPs block certain services via their DNS due to government requirements, and one example of this would be a certain pirate website in Scandinavia being blocked via DNS). Some DNS providers even help you avoid dangerous websites, but that's usually something your ISP does just as well if they're any good. Some DNS servers, like 1.1.1.1, may offer faster service for some users. So, there are benefits to not using your ISP’s DNS. A VPN, not so much, unless you want to mask your IP. The question is: why would you do that?

Hey gang. Since @Kesha locked the official news thread, I felt like it was valid for us to create a new thread on this section of the forum, so we can gather our questions, concerns and feedback on the new system. Let's please refrain from actually asking for support for our personal accounts, anyone who needs immediate assistance should open an official ticket with CS instead. This thread is for sellers, members of this community, to openly ask questions, express opinions and discuss their issues or concerns around the new leveling system. I will try to keep this thread open but I will also do my best to ensure off-topic replies and requests for support are hidden, so we can keep things clean.

Hello, guys.. I'm Dion. From Indonesia. I'm new seller on Fiverr. My service is document translation from English to Indonesia and vice versa. I hope I'll get my order because it's been 3 weeks I don't get any buyers or orders lol. Thank you.

Chris, no one is insulting you. It's just a forum and people express their suggestions. Just like in real life, not everyone will agree with everything, it's human nature. And the same thing here, I for one agree that the success score system is not perfect. It uses a lot of private data, and we don't have access to that. On the other hand, it does show more info and stats that we had before as a seller. Based on my experience though, within 10 years whenever Fiverr changed something, few to no changes were made after the fact based on user feedback. So while it's great to have people ask for changes, historically Fiverr doesn't really make any major modifications. And to be honest, since the success score release... there was significant outrage for half a month, and since then things calmed down. Customers got accustomed to the new review system, sellers started understanding the new success score. You will see some topics here and there stating people are upset because their success score is going down. But as I said in my other posts, I hope this topic will be seen by someone at Fiverr and it fulfills the purpose of the OP. Unfortunately I doubt anyone with deciding power like the CEO or shareholders browse the forum. That's why many suggestions are shared with Fiverr staff, yet they never get implemented. I specifically requested to all Fiverr staff I could get in touch with to allow us a way to lock gig packages, so people won't buy more than 1x the gig package, right now people can buy 20x that gig package if they want and the deadline is still for 1x. Obviously, that is a huge issue if someone either makes an order by mistake or they actually think you can do 20x the work in 1x and not 20x the time. I suggested that thing 6+ years ago, many times since then, but it wasn't implemented, even if other freelancing sites have it. So yeah, don't think anyone is shutting people down. I, for one, added a touch of realism based on my experience and what I suggested. Even in this case, Fiverr is clearly taking a stance against low quality sellers, since they tried to find ways in order to have way less people with perfect 5 star ratings and level 2. They focus a lot on private metrics and that is one of the reasons why success scores vary so much, it's more than just public data. PS: Writers tend to reply more because we have a tendency to write more than most people, it's in our DNA. However, we are all a positive community here and we want everyone to achieve success. Realistically though, there are tons of meksells, people that just come here to make money without any skill, and which manipulate the systems to their benefit. It's one of the main reasons why the platform is bogged down with 5 star gigs, even if the skills of those people are questionable. But with reviews for canceled orders, the new review system and success score, you see a lot of those accounts slowly getting pushed back and not being in the spotlight. I can only assume that's why they made such changes, because many buyers were complaining about their inability to choose a professional. It's sad that there are also other victims, people with genuine skill that also end up affected by the changes, either by random cancellations or people not reading gig info, etc. So hopefully they revamp that in the future.

I direct my buyers directly to other sellers by sharing the seller's link with my buyer. If my buyer really want to work through me, even after I share the other freelancer's link and prices, then I charge a project management fee that covers for the time and liability I take on to ensure the quality of all of the work the buyer needs including what I may do for the buyer. For example, I might do the writing and curriculum alignment while other sellers may do data entry or voiceovers.

I have a gig that has received some impressions but no sales. OK, nothing new there. It got me thinking though... could my description or tags be causing my gig to appear in the wrong searches? I have no way of knowing since I don't see the search criteria used by buyers that pulls in my gig as an option. Is there a way for a seller, like me, to get the search criteria used by buyers?

A little history: I worked with a buyer on two orders in the past. We were creating a 3D Sci-Fi Drone and everything went well. But just after I delivered my second order, the client started to mention things like using crack software (and was asking me where he can update his crack, lmao), and also started mentioning terms like 'student' and 'school'. So, at that point, I contacted Customer Support and let them know that I don't know if this is an academic project or not, but I do not want any trouble on my profile as I was not aware of this at all earlier. They also confirmed that I am all good and there won't be any problems because the buyer never mentioned this upfront, so how could I know. Now, the buyer contacted me again for the third project, and this time, I confronted him directly and asked if this is for an academic project. He "confirmed," and I denied working with him on any future order since he was violating the terms. But after a day, his 'confirmation message' is missing and deleted from the chat. It means now there's no proof that this work was for an academic project. As far as I am aware, buyers can not delete their messages, so is it just a bug or is Fiverr trying to cover things for him and protect him by deleting his 'confirmation message'? Because he only confirmed in a single message that it's an academic project, and that message is now gone. Thankfully, I record all conversations through OBS Studio (not all, but all conversations with red-flag and scammy clients), so I always have proof if things go south.

Hello, my name is Kaue, I'm an image retoucher, I've only been on Fiverr for a short time, but I've been putting together a portfolio for a long time and thinking about how I'm going to set up my gigs until then that I decided to do it and go deep into getting jobs here. I don't know, I have the impression that it was good here at one time or only those with a good reputation get good buyers, have any of you noticed this? Even so, I decided to continue I received my first message, wow!!! a boom of joy, until I read the message and it was something like - wow, your gig is everything we need, we were looking for someone like you, please contact me on this - social network - "Mr. Spam" A bucket of cold water, ok, I reported it and block In the middle of the night I woke up Mr. Spam 2 now, I reported it and block, and so I believe that up to the 12th user, sometimes they changed the way they wrote, giving space in the name "s o c i a l M e d i a" sometimes they sent a photo with the name of the network profile written in the worst handwriting, and so it was. Today I received a new one from a user @ anything that I tapped on the keyboard, with the Fiverr profile logo, saying that my account was suspended and that I would have to send him my email to do a simple verification. Hahahaha.. on the one hand it's funny, but on the other hand the real reason for being here is completely obsolete, partly because of spam and partly because Fiverr doesn't have many criteria for those who create a new group and become co-participants in this spam. I believe I should stay a little longer, maybe I'll see the part of the work that I really want. Thank you and good work everyone!

Hello, I've been a fiverr seller since 2020, and I noticed some changes in the buyers "search for sellers" mechanism last month. I have doubts that this depends in part on the evaluation system changes, so I'm here to understand if some other sellers noticed this thing or if I'm the only one XD. In the last month, my gig impressions were 20% lower than the previous months, but I'm receiving an average of 3 "It's a match" offers from Fiverr every day (the majority of them are not fit for my skills). Before the update, I was receiving something like 1 "It's a match" per week, 20 times less than now! To give some context, my Success Score is 10/10, and it has never changed since the update, so I should be one of the top sellers for my gig field, so my impressions should have been at least stationary. So I'm thinking that Fiverr is pushing buyers to create general proposals (it would explain why I have so many "It's a match") instead of searching for an appropriate gig for their projects. Is someone else noticing this kind of change? I like Fiverr more than other platforms because of this buyer-seller mechanism, but it seems to me that Fiverr is going in Upwork direction. Thanks, Giulio