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How to get order for newbie?

Still I'm waiting for an order. InshaAllah I'll not be disappointed even if I need to wait for some year.

Hello everyone, I'm reaching out here for the first time, though I've been an active reader for quite a while. Lately, I've been facing a challenge with a significant drop in orders, particularly in the category of "intro and outro" videos. As a 2nd level seller with a success score of 8, this month has been unexpectedly tough for me. I've noticed a drastic decline in the visibility and clicks for my services on Fiverr. Specifically, my primary Gig in advertising is suffering, receiving only 2-3 clicks per day. This decline has led to a notable decrease in sales over the past few days, leaving me quite concerned. I've been trying to understand the cause behind this downturn. About three weeks ago, I made a change to one of my Gigs by activating the "request order" feature. However, I decided to revert this change and deactivate the feature around 4-5 days ago. Could this adjustment have triggered any changes in the algorithm, affecting my Gig's performance? Or could this decline be attributed to seasonal factors? Previously, my Gig consistently appeared on the first page of search results when users searched for terms like "intro" and "outro." However, I've noticed it now appears on the 2nd and 3rd pages, which is concerning. I would truly appreciate any insights or assistance you can provide on this matter.

i just got my fiverr first order and after delivering that my gigs impressions are decreasing I don't know when will I get another order what will I do to increase the impressions again

please help me, today I received a message from @ Fiverr Support@id865688448 @ that my account having some trouble which is why I am not able to receive a new order. to restore my account need to verify with bank information. I checked my mail to ensure but did not get any mail about this issue. is it true or a scam? I have attached screenshot below. Thank You! Sohel Khan.

How do I get a hold of Fiverr customer support on an order that I placed that didn't get fulfilled? I ordered 10 articles form David Porter @iamdavidporter he only delivered 3.... I was communicating with him and he said he was going to deliver the rest of the articles but he didn't and I accidentally forgot about the "Auto complete" and the order was automatically completed. Now I can get a hold of the seller and I can't find how to contact support for help. The "resolution" feature isn't working because the order was completed. Any help will be appreciated, thank you!

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

I am a Level 2 Seller with all the metrics done right. Here is my profile link: https://www.fiverr.com/sourajitdey I started working on Fiverr in April of 2022. At first, the number of orders was less. But slowly it took pick-up, and since September 2022, I earned $800/month to $1200/month up to September 2023. My reviews are good and I have some long-term clients. In the middle of that period, I faced one month of downtime but downtime was over soon, either by itself or because of I updated the gig keywords. After September 2023, downtime came again, I modified the gig, but nothing happened. Since that time, till now, the business didn't improve. I tried to change keywords myself, I gave it to a Professional GIg writer with 1000+ five-star reviews to make necessary changes for my gigs, I started Gig promoting, and I joined Seller Plus, but none of these helped me to reach the momentum I had. Now, I don't know what to do. I actually work in 2 gigs mainly, both have more than a 4.7-star rating. But one of them has been sitting idle since last September. No order comes in that. When I go to the "Keyword Research" panel, I see almost the same keywords which I have already used in the gigs. That top-rated seller guy used those too. I even changed my gig images to make them more catchy and professional. But still, nothing helped. It feels like, Fiverr is saying, "All these keywords are myth. Whatever you do, I am the dictator here." What can I do to improve my business? What can I do to go from $300/month to $1000/month at least? Even if the process takes a little time, it's fine. But let me know if there's any process, or if there's any area of gigs I should improve.

Hello everyone, I hope you're all doing well. I'll get straight to the point. I received an order for 5 posters, and before the buyer placed the order, we thoroughly discussed all the details, including the delivery time, which the buyer agreed to. (Note: I had previously worked with this buyer on a single poster as a test, which they liked, leading them to order the next 5 posters.) I completed 4 of the posters and was in the final stages of completing the last one when the buyer suddenly requested a cancellation, citing that they were out of time and no longer needed the posters, and that I had made many mistakes, which doesn't make sense to me. I tried to ask the buyer about the mistakes I made, but received no response. I also tried to contact Fiverr's support team, but haven't received any response from them either. I've already completed the 5th poster and sent the delivery to the buyer, which was 2 days earlier than the agreed-upon delivery time. I'm seeking advice on how to handle this situation. I put a lot of effort and time into creating these posters, and I'm concerned about receiving a negative review. The buyer made a revision request a few minutes ago, asking for more details on the poster, but honestly, there aren't any more details to add. I'm unsure if I should share the poster here, as the ownership ultimately lies with the buyer Thank you very much for your assistance in advance.

In the previous level system, the cancelled order used to expire after 60 days and impacted the order completion rate only for 60 days from the date it was cancelled. Now in the new system, is it still the same case that the cancelled order will impact the success score for for 60 days or is there some new update in that aspect as well. I have read that pausing a gig with less success score does not help improving the success score. (Not sure if that is also correct)

I have opened fiverr account almost one year and some buyer knock but they didn't order after that now no buyer knock and impressions and clicks are going down so much can anyone help me what should I do plz suggest It will be very good if you give.

Alhamdulillah! Got my 7th order completed! I completed the task beautifully The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good.

Hello everyone! So I completed an order worth $160 two days ago, even got 5 Star Rating but payment has not reflected into my account, it doesn't say any payment is being cleared. In fact, upon completion, on my phone, it said "Congrats you earned $0 for this order" which confused me even more. I spoke with the buyer too and he said he marked it complete and payment has been released from his account. Did anyone ever face this issue or knows why this could be? I've been trying to reach out to Fiverr support for two days but haven't received any reply. Really worried about continuing selling due to this. I'd appreciate any help I can get from you guys. Thank you!

UPDATE: I have officially delivered the 1 order, and the other mystery order disappeared. @creativecolumn, you nailed it! Thank you.

So I had one of those buyers who ask for Y, purchase an order for Y, are told throughout the entire order we're developing Y and, after delivery, that buyer requests additional Z (not wanting to pay extra). After realizing I was never supposed to deliver Z, but only Y, the buyer gave up and simply accepted the delivery, leaving a 1 star review. The problem was: the buyer left a review saying my code was buggy. The delivered code on the platform is completely free of bugs, which Fiverr or anyone can verify, but after reaching out to the support Fiverr insists it's an opinion. Saying I'm not communicative enough, or that I don't have great design taste, that's an opinion. Saying I delivered a buggy code, while the code is literally there without 1 single bug, it's a factually false statement. This isn't a subjective opinion, it's a factual lie, also called defamation, and anyone trying to say otherwise has literally 0 idea of the difference between a fact and an opinion. They also insist this review doesn't violate their Terms of Service and Community Rules. I guess we're all allowed to lie on facts and call it an opinion. We all know how Fiverr favors buyer all the time, just be safe out there.

On my "Manage Gigs" page, there is a switch to set in order to "Get Briefs" at or above a specific dollar amount. How often are these briefs sent? Apparently, there is an algorithm which determines suitability/relevance to the gigs I have active? Just curious, since I am rather new to Fiverr.

Happy Journey with Fiverr! Completed 500 Order. ♥️I love Fiverr♥️

Hi, If category and subcategory are same but SERVICE TYPE is different i.e Image Generation / Custom Image Prompts. Are these considered same services or different as service type option is changed in both. Thanks and Regards

I'm a new seller on Fiverr, I get first two orders from the same client, he wants to give me another order, all orders are received from same client, Because I am a new seller Will this cause a problem with my account? Will I have a problem getting the third order from same client? please advice, thanks

It's been a long time since i received the order. I am very depressed. I want some advice.

Hi, Everyone! Short and simple (I hope) issue... My Active Gigs page shows a discrepancy between the "Orders in Queue" (2) and "Orders" (1) fields. I cannot locate any information on this mysterious second order in my queue. Does anyone know is this is a glitch, or am I missing something obvious? Check out the screenshot. Thanks in Advance, Joseph

Absolutely. Before this new level system I was getting orders left and right. I had a 4.9/5 stars on almost every one of my gigs and on track to move into Top Rated Seller. They came out with this system and I now get about 1 order a week and am stuck as a level one seller after being on here for years. Fiverr is getting worse the longer I stay.

Alhamdulillah! Got my 2nd order completed! I completed the task beautifully 😍 The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good. The 1st order came on February 18th and the 2nd order on March 24th. All together, Alhamdulillah 😊

Hello, Fiverr community, I hope you're all doing well. I'm quite disappointed with Fiverr today. After completing the work for the buyer, they made unnecessary excuses and pressured me into accepting a partial refund. Now, Fiverr customer support has cancelled the order. I'm saddened by the fact that Fiverr only seems to have tough policies for freelancers like us, but when it comes to scamming buyers, Fiverr doesn't take appropriate action. Despite giving Fiverr so much business, they don't listen to us. They directly cancel orders without considering the freelancer's side. Fiverr must listen to both parties involved before making a decision.