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Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Wow! That was rude. That confirms it: Fiverr's broken clock isn't even right twice a day ...

Hello. I am new to fiverr. I tried to upload my works as project and portfolio in Fiverr. In final stage , it asks me to fill up the W 8 and W 9 BEN forms . Problem is. I didn't fill the form as I am jobless with less saving. Can jobless person who lives in India who is an usa Citizen apply the W8 form? Will i be charged for uploading my projects

Hi, This might interest people who are VAT registered in the UK, and provide Gigs to firms in the UK I used to do consultancy for a firm in Japan, I invoiced them without VAT as they are off-shore. When the VAT inspector came around he tried to get me to pay £5000 and a massive fine to cover the VAT I was "meant" to have charged them. They argued and argued until I got a very expensive TAX accountant involved and he said "because I was actually in Japan, delivering the work but raising invoices in the UK everything was OK and the VAT people backed off". That cost me £2000 to sort out. Now I am on Fiver I am selling to UK buyers, and working in the UK I would have a really big shlt-show to deal with including a £'000 fine which if I didn't pay I would have to move into a "His Majesties Hotel" for a year or so. Has anybody tested the "well I actually work for Fiverr, and they are in Israel line" with the VAT people and got things settled without any unpleasantness, or am I the only freelancer who works outside the IR35 for a living and has a VAT registered company to operate out of? Please share experiences, I just charge my clients VAT and offer a receipt at the moment so they can claim it back from VAT man. Regards Rich

My "success score" already tanked to 6 (and will stay there for life, apparently) because of an almost year-old cancellation where the client agreed it was their fault about misinformation of the web environment. CS also told me to stay cool at that time and just file the cancellation, and this is the result. Sorry if my trust to Fiverr doing things properly is 0. Again, cherry-picking to skip the main issue: she gave me the wrong credentials since the beginning. I notify her as much as 1 hour later, and then she reappears 48 hours later or more, saying she won't comply to her duty to give me the necessary credentials to do the job because I am connecting from the Philippines. By the way, she knew I am connecting from the Philippines >>>BEFORE<<< the Gig was accepted. I never hide anything to my clients, in fact they are always very happy with me being "talkative" and explaining them every aspect of the Gig and our work relation. To be exact, I told her twice the 09 Apr 2024, 3:13 and 09 Apr 2024, 3:16 she replies 09 Apr 2024, 13:02 with no issues about it, I send the custom offer at 10 Apr 2024, 4:52, and she accepts the custom offer 10 Apr, 12:11. I don't care about the money, the point here is whether Fiverr is going to abuse my a** and consider this for the success score or not, and guess what... surprise surprise, Forums nor CS are not able to give that kind of answer.

I have not yet given any clients a 1 star (as yet.) I have come close. Especially to a lady who recently said a full two days work (done over a week) was only worth half of what was charged. I did the refund through Fiverr as it was milestones and she did not complain till the last delivery. Mind you, she loved the work.!! But expected unrealistic work to be done on the final delivery. Flabbergasted. So I was very close, to giving this client 1 star… but something held me back. How about you? What are your stories and why the 1 star to a client?

Hello Guys, I recently encountered a situation where a buyer ordered a design art exhibition website from me but did not provide complete information about the project. They only placed the order without discussing the project details with me. However, I created a wireframe design, which the buyer approved, and then proceeded to create the prototype. But when I asked the buyer to review the prototype and provide feedback, they did not respond. Additionally, I also asked them for the necessary images, but they did not provide them either. Despite these obstacles, I managed to complete the design and deliver it to the buyer within the agreed-upon time. Unfortunately, the buyer filed a dispute to cancel the order, claiming that they were not satisfied with the design and did not want to pay me. They also asked me to reduce the price and suggested that I accept the cancellation request and allow them to make another offer for a lower amount. I realized that this was an attempt to scam me, and after researching, I found out that there are many such cases where Fiverr buyers try to scam new sellers. The buyer convinced me to cancel the order by threatening me, and I accepted the cancellation request. As a result, the buyer has all the design files without paying me. Furthermore, I came to know that my work was worth more than the amount I charged, and in any case, it can't be below that amount, and the buyer scammed me by not paying the full amount. The buyer told me that he would pay me half the half amount after I cancel the current order. If there is any chance to get the money back, please tell me. Regards, Huwaidah

Is it just me or is everyone else finding Success Manager completely unresponsive? I can understand some delay in email but if Success Manager is not responding at all (not even once) then how can I tolerate it. Although, I am a regular member of Seller Plus: Standard membership, but this was the first time I upgraded to the Premium package. The only reason was getting the Success Manager (as all other features were already there in the standard plan). I upgraded my plan on 05th Aug and it's been almost a full month now, but my Success Manager is such an unenergetic and irresponsible person that he doesn't even bother to respond even once. Every 4-5 days, I wrote him a new follow-up email but still got no response. I have also complained to customer support twice. Each time, they said that my Success Manager is on vacation and will be back soon. The whole month has passed but his holidays are not ending, just wow! I asked customer support to change my success manager due to the unresponsiveness and then their response was "Changing Success Managers is not a possibility at the moment. If this option does become available at some point, we will let you know." So, basically I am paying an amount and I am not getting the facilities that I was promised. Is this not a violation of my rights? Is that not a "SCAM"? If a seller had done something like this, believe me it would have been his last day on the platform and Fiverr officials would not have thought twice before banning him permanently. What a double-standard hypocrisy in this case. Neither am I getting the facilities I was promised, nor are they changing the Success Manager, and I am completely stuck and paying extra for nothing. Now, my question is:- Is there any way to change my Success Manager? Like, if I cancel the plan and re-subscribe next month, will I get an option to choose a new Success Manager---- or will I still be assigned the same Success Manager? And my second question:- If I downgrade my plan to standard this month, will I still be able to attend my meeting with him on 28th Sept (as it was registered when I had premium plan) ---Or will I lose access to my meeting as well?

Before I contact CS, I thought I would see if anyone else has found two instances within a month where their accounts were charged for Seller Plus. It's the case for me this month. It has happened before and when I contacted CS about it they told me that even though it shows a withdrawal twice in my "earnings" it only happened once. Since these fees are taken directly from my earnings and not from my bank account, there doesn't seem to be a way for me to find out for sure (unless I'm missing something).

Maybe you're right, but I don't know, this isn't the first time I've met someone offering to collaborate, in fact, I've collaborated twice. The difference is, when I refuse (literally refuse, or ignore the chat), people usually back off and stop contacting me. But this account instead created 2 other accounts and pretended to be someone else while offering a similar project. First, pretending to be someone else to me means there is an intention of fraud. Second, if they are not scammers, how stupid are they? Do they think I will accept their offer if they keep creating new accounts and offering the same projects? However, I agree staying away is the best answer

Hi I hope whoever reads this is in best of spirit and health. Buyer and i needed to extend the delivery date me i dont about all fiverr rules uploaded a old project and sent extend delivery request which buyer accepted i had been flagged and in the recent project i did this twice so i got flagged three times and my account is suspended will my account get permanent banned pls help

I could counter by saying they have added new features since launching it (RTO for e.g.), and have only now increased the prices. New features aside, inflation could be a justification in itself. Going back on locked-in prices isn't cool so no disagreement there. I haven't really kept up with the improvements, but I think in addition to launching new features haven't they improved the keyword tool? Not sure about the other features. SM quality does seem to be a recurring issue for some on the program, so again no strict disagreement. I do sometimes wonder if people overestimate how much an SM can do though, but they should certainly be available to you and respond in good time. Unsurprisingly though good people cost good money. Years ago I had a team of success managers, and for a client to be eligible they had to meet a recurring revenue requirement to be admitted to the program. The SM didn't come with a fixed fee, but the company charged a percent of the client revenue as an overall fee, and in turn the success managers earned commission based upon client revenue growth.

It's important to change your location if you are hiring. For instance I lived in Mexico for a few years, I am back in the USA. The exchange rate to pay for services is much higher than it should be as I am paying from the USA. I would pay more, then get charged exchange rates on top of that on my credit card.

I don't use all the features (maybe I should), but coupons for example really don't appeal to me, neither do instant withdrawals although I have used it once or twice. I really love buyer insights, RTO and my SM. I feel that the SM is the thing that moves the needle for most people. If your SM is great you maybe don't mind paying a bit more, if they're not, and you don't use all the features then I completely understand downgrading. Ultimately we all have to decide how we want to grow our 'fiverr business', and for some it's not worth it, for some it is.

We can figure out the reasons behind negative private feedback, and our guesses can be pretty informed, based on our dealings with clients. If our numbers take a hit a week or two after interacting with a difficult buyer, it's worth revisiting those orders to see where things went wrong. It's also a good idea to evaluate each order after completion (regardless of the buyer feedback) to pinpoint what could've been improved, and then match your self-review with your track record on Fiverr over time. Pinpointing the sources of negative feedback isn't too hard if you dedicate some time to introspection and self-assessment. When my son was born, I was understandably distracted. Since taking extended breaks from Fiverr could tank your career on the platform, quitting wasn't in the cards. My SM alerted me that my buyer satisfaction was slipping, so I took some time for a bit of self-reflection. Here's what I pinpointed: My focus on work had dropped, yet I was taking on as much work as before. I had less time for each client because I was juggling responsibilities with a pooping, screaming bundle of joy. Lack of sleep was impacting my performance. I identified six orders with obvious problems, ranging from one I had to extend twice without timely communication with the buyer, to overlooking crucial details, and even a few where the quality of my work was less than stellar. Needless to say, I wasn't pleased with my performance, so why would those six buyers be? Two were repeat customers, and I lost one of them (they didn't return for their usual weekly order). I was pretty certain they left a negative review. I also found a few other orders as potential sources of negative feedback, based on the fact that they were first-timers with me, didn't leave a review, and I noticed a significant drop in visibility after those orders auto-completed. So, it's possible to identify them and address them. My strategy was to cut back by dropping one of the gigs causing problems, and to concentrate on my core services. I also increased my prices to lighten my workload. A couple of months down the line, my SM told me things were getting back on track. As business owners we may not get to see the actual private feedback, but if you're not evaluating your performance, scrutinizing your orders, and doing some honest self-evaluation, you'll be in the dark until it's too late, and you find yourself buried on page 37.

I've had the same situation twice now, and it just doesn't feel right. Both times I turned down the gigs just because I don't want to get involved in a scam. I was looking for advice on this topic as well.

@vickieito Yes, I received a message from a buyer who had sent me a file. However, by mistake, I ended up downloading the wrong file. The very next day, I received a notification asking for phone verification. Assuming it was from Fiverr, I provided the code without thinking twice. However, to my surprise, my available balance turned to zero overnight.

I've been on Fiverr since 2015 and I liked to think I was too smart to get scammed. I still think that, and still haven't been, but here's a scam I've been approached with twice now and I fear he will be successful with one of you guys, so let me protect you. Both times I've been approached with this, the guy has conveyed they he represents "HYPD Publishing," so if you see that, you can be 99.9% sure this is a scam. Then the guy goes on to ask for a "chat-to-chat" interview in order to come off as a legitimate business. Then there's some very random seeming interview questions where he'll ask if "you're a team player" and "tell me about a time where you were a good listener." The whole interview takes about 15 minutes. Of course, after some delays it turns out I "passed the interview" and then proceeds to "onboard" me to his company. He then asked to pay me via check, which is a huge violation of Fiverr terms. From here he'll try to get you on s***e or Whatsapp, again violating the terms of service. He says he wants to pay for certain pieces of software "required for the job" and he said he will send me a digital check. He then tries to start collecting banking information under the guise of sending this check. To receive a check in the real world, you don't need to know someone's bank, or routing number, or email address. You just need the person's name. So don't fall for this. His English is not the best, but if you speak English as a second or third language you may not notice. Beware!

It's confusing and somewhat hilarious 😶. His reason for wanting to purchase again is that he found a $5 discount code, so he wants to cancel the first order and proceed with the latest one 😓. What should I do so that my statistics won't be affected when the order gets canceled?

Thanks for this, my issues currently is that my account has been placed under review for the past 3-4 months now for policy violation which was not pointed out to me, or even received a single warning, i never had a fight with any buyer neither i have received a project without doing a good job because i have completed almost 40 orders on this account and i only received 4 star ratings twice. currently i have a balance of $146 on this account and my livelihood situations depends on it. now my question is , what can i do to get this sorted because i have contact support without getting it solved.

I have been twice been defrauded in a very short time and can’t trust this site anymore. I started a GoFundMe campaign to get some funds to safe my dog from the possible of being put to sleep. This is because of a ban that is coming in the UK Twice I have accepted help from people on this site, lost a total of $300 and received nothing in return. I’m on a rather low income, and only paid this money because I was promised a good return in donations, which would have helped me with the extra costs in regards of my dog, including equipment and medical vet bills and a trainer. but nothing. I’ve bred promised much, parted with my money and that’s it. At the same time, because the 2nd person explained they needed access to my Twitter account, to run the campaign. Naive as I was, I gave in. This was followed by a complete take over of that account which I also now lost. I thought there was some kind of support and secured on this site, but I guess I was either wrong, or so far hidden that I can’t find it. I’m not going to use this site again. So disappointed in this site. I’m likely not getting my money back, which I should be entitled to.

So I may rant a bit because I don’t even know where to begin. So I got a first buyer for my gig for voice over we talked for a bit about her project and price to her. the buyer had trouble syncing her bank to Fiverr because she worked on a cruise and said that might’ve been the problem. she couldn’t accept the offer but had a deadline. I told her no worries and that I can work on it as soon as possible. I delivered it in one day that I charged no extra and she asked for my email and that her payroll provider would contact me for payment. Her payroll provider gave me a check that was more than I what I was supposed to be paid. $350 but I was supposed to get $35 I told him and her that I didn’t accept the check and that it was a mistake. She messaged me and apologized on his failure and explained the money has already left and needs to be deposited to my bank and that $300 was supposed to be for an animator they hired. So I deposited it into my bank and emailed their animator on how they wanted it transferred. Once I transferred to their cash app, I kept my share and messaged that I completed the task. a week later and their company disputed and did a reversal check and withdrew the money that I didn’t even have. So i went into debt and my funds from voice acting was taken. I messaged their payroll provider about this, but I haven’t heard back, and tried to ask the person who commissioned me but it says I can no longer contact her, even though she’d said she would love to work with me next month on another project. I don’t know if I’ve been blocked but I’ve seen her online and off on Fiverr. I’ve tried messaging Fiverr support to at least message her or report her if she was a scammer and they didn’t even respond. Worst part is my stupid bank (capital one) has bad customer service and they said they’ll investigate but couldn’t do anything and they’ll be closing my account and can no longer bank with them. I’ve been so patient and worked so hard, if they’re not scammer, then this has been so unprofessional on their end. I could try to dispute the $300 on cash app to the “animator” but I don’t know if they’re a scammer or a freelancer too. They’ve also ignored my emails. While that wasn’t my main account, I'm disappointed that the money I worked hard on as a VA is gone because that was proof that I was a VA. And I know there’s a lot of scammers on Fiverr but didn’t think they were.

Kate, I would suggest bumping your rates to align with the average being charged by TRS sellers in your vertical. Right now, in your vertical, when sorting by TRS the average seems to be double what you are charging. No one is absolutely sure about the algorithm, but it is a sound theory that those charging higher rates will get more exposure than those who keep charging lower rates from a previous level. After all, Fiverr earns more by charging 20% commission on higher priced gigs, so it seems logical that they would provide increased exposure for those gigs. You have nothing to lose by trying for a month or so. I know of many sellers, myself included who matched every promotion of level with a price increase.

I had an order which needed an $80 delivery charge, which I had to pay myself to send. Is there no way to separate that from the general fee I'm getting paid for the project? So now when I get paid, fiverr will be taking a cut of that $80 that I charged the client, but paid for myself out of pocket. That seems like an unfair business practice. The same with the second job I'm about to start. The client wants me to buy a specific sketch pad. Do I have to add more money to the sketchpad price just to cover what fiverr is going to take out of my payment?

I am a Seller and I'm also a Buyer (but I'm a Seller more than I am a Buyer). As a Seller, I've always received a tip for my work (of which I am grateful). However, as a recent Buyer, I was given the opportunity to provide my Seller with a tip. Naturally, I applaud being able to give a good Seller a tip when they have done good work. But when I went to give the tip, I was sent back a message that I had to pay extra money to send the tip because it was for Fiverr's administrative costs to give the tip to the Seller. If this is the case, then why is the Seller also charged? I'm really confused as to how this fee can be charged on both ends. Can anyone provide an explanation? Ty. Happy Selling and Buying! Angela