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Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Buyers, of course, want to work with Sellers that produce quality work, but they also want to collaborate with people they connect to. Sharing your unique story and communicating why you are the best person for the job helps build trust and credibility in your brand - which leads to more sales opportunities! Plus, it can help you find Buyers that align with your target audience, making every project a truly enjoyable experience. The details you include in your portfolio, Gigs, and profile are the perfect place to start building a great rapport with Buyers. Communicating Your Unique Value Through Gigs Fiverr Gigs are designed to give you multiple opportunities to communicate your value. Try to put yourself in a Buyer’s shoes to understand their journey to finding the right Seller. What will they see first, second, and third? Understanding the steps a Buyer takes will allow you to showcase the right details at the right time. Here is an example of a Fiverr Buyer journey and how you can put your best face forward at each step: Step 1: Search for a Gig Buyers are likely to first notice your Gig image once they enter a query into the search bar. Of course, the Gig title is important, but humans are visual creatures! The right image will immediately capture a Buyer’s attention and compel them to click on your Gig. It’s a good idea to include a high-resolution photo of yourself, smiling, and making eye contact with the camera. Use a bright, solid-color background, so your image doesn’t blend in with the webpage, and use an image editor to place keywords and Gig highlights directly on the image, to make your offering really stand out. For more tips for an image that will stand out, check out our article on Changes I Made to My Gig Images. Step 2: Visit a Gig page and Seller profile While creating your gig images keep in mind that buyers will often browse before reaching a final decision and in that process they will visit your seller profile to get to know you better, your qualification and to see other services that you offer. Following a similar style between your different gig images will create a branded look to your gigs and help build trust with buyers. Your Gig description and profile are where you will explain what qualifies you to deliver high-value work. This is incredibly important for high-budget projects as a Buyer’s decision comes with a larger risk - they want to feel completely reassured that their funds are in the best hands. In addition to ensuring the Gig details align with their expectations, they will analyze your experience, skill set, and various packages. Be sure to include in your Gig description and profile where you honed your skills, how much experience you have, and any notable past projects and clients. Besides giving you higher chances of working with these types of buyers with higher budget projects, this will also help build a professional representation of your business and set the right expectations with those buyers. Step 3: Contact a Seller Many Buyers - especially those with larger budgets - will want to have a conversation with you before they place an order. This gives them a chance to ask any specific questions about your qualifications and services, so they feel confident that they’ve found the best Seller to collaborate with. It also gives you the chance to be honest with a Buyer about any limitations you might have. Often, Buyers will appreciate the honesty, choose to move forward with you, and either work within your limits or find additional support. The text in your profile, Gig description, FAQ, and packages should be well-written and objective and highlight the information you want Buyers to focus on. Similarly, your portfolios and images should be an excellent representation of your capabilities. Remember to update all your information regularly to reflect new skills, a boost in experience and quality, and ongoing excitement for your business. Want to read more? Check out some additional articles from our Help Center: Help your brand stand out How to make your Fiverr Profile stand out Creating a Fiverr Pro Gig Creating a Gig

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

Hi all, I am a new seller and waiting to receive an order from a buyer/client. But getting many spam messages instead. As a new seller I have been waiting for a new proper client message but it’s been annoying to get spam messages. How long will it take for a client to approach us? Would we really get any clients for the wait? Please advice. Thank you, Nisha.

Don't just guess and assume what your buyers want – ask questions! When you assume, you risk a mess-up that could tank your ratings, especially now with the new success score digging into your every move, but you also risk making your buyers generally unhappy. What's obvious to you might not be to the buyer and vice versa. Be thorough in your questions, and double-check even the small stuff. This way, you're not just delivering; you're impressing, and showing the buyer that you care about what they want. It's a straightforward strategy, but I think many sellers forget to simply ask.

Hilarious. 😅 The only topic I refuse to write about is makeup. I get so many requests for it, and while I'm sure I could pretend to understand why, but I won't.

Ranking your Fiverr gig involves optimizing several key factors: Keywords: Use relevant keywords in your gig title, description, and tags that potential buyers are likely to search for. Gig Title: Make sure your gig title is clear, descriptive, and includes important keywords. Gig Description: Write a detailed and engaging description of your services, highlighting your expertise and what sets you apart. Tags: Choose relevant tags that accurately describe your services and match them to potential search queries. Gig Media: Use high-quality images and videos to showcase your work and attract potential buyers. Delivery Time and Pricing: Offer competitive pricing and realistic delivery times to attract more buyers. Reviews and Ratings: Provide excellent service to earn positive reviews and ratings, which can boost your gig’s visibility. Promotion: Promote your gig on social media and other platforms to drive traffic and increase visibility. By optimizing these factors, you can improve your gig’s ranking and attract more buyers on Fiverr.

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

In light of our new ratings and review system, let’s discuss the dos and don'ts of soliciting reviews from your customers. Understanding the importance of positive reviews in achieving success on Fiverr, it's crucial to consistently provide an excellent experience for your buyers. This involves effective communication, upholding professionalism, and delivering top-notch work—all of which can lead to better reviews. Beyond these dedicated efforts in the order process, sometimes, a buyer won’t leave a review, and it may also be necessary to actively ask and encourage buyers to leave one to ensure you get the credit due. When asking for feedback, it’s important to adhere to our Terms of Service and avoid the following: Feedback manipulation- This is defined as using manipulative language to influence favorable reviews. Tactics such as bribing, coaching, or guilt-tripping customers are not acceptable. Examples include: “Please leave me a good review.” Or, “If you had a good experience, please leave a review". “I won’t be able to feed my family if you leave me a bad review.” “If you leave me a good review I will deliver something a little extra for you.” Threats- Steer clear of any actions that imply negative repercussions for customers leaving unfavorable reviews. Examples include: “I will ruin your website if you don’t leave me a good review.” “I will report you if you don’t leave a good review.” When in doubt, simply asking for an honest review could go a long way. Once submitted, unless it violates our Terms of Service, a review can only be changed or removed by Customer Support. If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. If your buyer mentions the low rating was an accident, you can coach them through the process of revising the review by reaching out to Customer Support. Keep in mind that before changing the review, Support will examine the conversation to ensure no manipulation took place. Use phrases like, “if you’d like” or “no pressure” to ensure your messages are not interpreted as manipulation. Remember, maintaining an impartial tone when discussing feedback with customers is essential. Avoid placing undue pressure on them to rate you in a specific way. This approach not only ensures customer satisfaction but also safeguards you from warnings or potential bans, ultimately preserving your long-term success on the platform.

Setting Gig prices on Fiverr is about balance. Buyers want to feel that they’re receiving value for their investment; Sellers want to feel that they’re being paid fairly for their work. Consider how Buyers look at your Gigs, and then consider the tools Fiverr has created to allow you to create a Gig that both sells and expands your earning opportunities. PACKAGES Most Fiverr Gigs allow for the creation of tiered “packages.” Essentially, these are variations on your basic Gig, increasing service levels and adjusting costs accordingly. For example, a writer might offer three packages offering documents of varying lengths—one for 500 words, another for 1000 words, and yet another for 2000 words, clear choices to fit the Buyer’s specific needs. Your packages might reflect other factors: a voice-over recording artist might offer something similar in the recorded length. One tier might offer a 30-second recording, another a 2-minute recording, and yet another recording an entire chapter of an audiobook. Pricing reflects both added value for the Buyer while respecting the value of the Seller’s service. EXTRAS Most Gigs also offer extras, allowing Buyers to customize your Gig to their needs by purchasing options to create precisely what they need. For example, one popular option is rush delivery in just one day. You may have set standard delivery for three days, but offering the option of paying a reasonable premium—and having that job delivered sooner is often appealing to entrepreneurs anxious to get a job done. Extras can represent all sorts of options, including additional research, added features, or supplementary rights. For example, artists offer a variety of rights allowing usage across specific media, and a visual artist might include extras offering editable source files. By offering added-cost extras, you can keep the cost of your basic packages low. As a result, Buyers will perceive your Gig as a good value but often spend more than the basic price. Extras offer an opportunity for the Buyer and potential for your income. RAISE YOUR PRICE! Finally, remember setting a price for your Gig, packages, and extras isn't a “set it and forget it” task. As you gain positive reviews, revisit your pricing periodically. Keep an eye on your competition, and don’t hesitate increasing your price as your experience and ratings grow. You’ve earned it! A good practice is to create a personal milestone to increase your package price by $5 once you reach 50 reviews and another $5 when you earn 100 reviews. Remember, your ratings and reputation on the site also signal to the Buyer that you’re a worthwhile investment. Raising your prices over time is vital to establish your value and legitimacy and to drive your growth. Some Buyers may be concerned that raising prices might slow sales, but perception is everything. Modest incremental increases (as opposed to suddenly doubling the price of a successful Gig) are in your best interest and will increase the perception and trust of potential Buyers. And remember, you can change pricing anytime—up or down—depending on market conditions. Want to read more? Check out this articles from the Help Center: Bigger Projects and bigger opportunities: An increase in pricing packages What are Packages? Best practices for new Fiverr Sellers: Gigs Standardized Gig packages Earn more with Gig extras Part of the Seller Plus program and still have questions? Reach out to your Success Manager to discuss pricing strategy

I am in the same boat here. Nothing was even wrong with my ID/selfie. It's literally a brand new CA Drivers license. There was no indication that repeated failures would lead to an account suspension - I just kept trying different lighting/angles to try and make it acceptable. After 3 tries I am now no longer valuable to this company? No response to my support requests. I even tried to upgrade my account for 'faster' support, but still no response. I have likely lost 2 gigs that were in negotiation because I can't chat with the people any more. It's so unbelievably ridiculous.

Hi everyone, I received an email from Fiverr notifying me that a client had made comments directly on the videos I attached in the delivery. I opened Fiverr from my computer to see them, but none of the videos have comments; it's as if the client didn't make any... I understand that this is part of a collaboration tool? How can I access it to see the comments the client left? Thank you!

Si tienes problemas para verificar tu número de teléfono, deberías abrir un ticket con el soporte técnico. Lamentablemente, aquí en el foro no podemos hacer mucho, ya que somos vendedores y compradores como tú. If you're having trouble verifying your phone number, you should open a ticket with support. Unfortunately, we can't do much here on the forum, as we are sellers and buyers like you.

No, I'm not. Just check out the platform. It's flooded with sellers who have no skills, no clue what they're doing, and think they look professional because they use GPT for everything. Hate to burst their bubble, but that’s not how it works. And do you really think they'll improve their English by having everything translated into GPT nonsense? Every industry has been transformed by tech solutions that reduce manual labor. But we’ve kept our brains sharp throughout all of it. Believing you can leave your brain in bed when you head to work because of GPT is just fooling yourself. Fine-tune? Do you have any idea how obvious it is to native/fluent English speakers? Perhaps if they used it to learn English, instead of faking it. I just want to add to this: I watched a Fiverr webinar yesterday where a "writer" was telling people to use GPT instead of writing themselves, and then sell that content to Fiverr buyers. And this was a webinar hosted by Fiverr. If that's not fakery, I don't know what is.

They're faking their language proficiency, though. And that can lead to misunderstandings (and very angry buyers).

In this particular case, I do agree. But the thing is you're talking about an exception here, I know a lot of people that are very good at their craft, they lack the fluency in English; While they understand the scope of services announced by the buyer, GPT for them is a way to finetune their communication and make it more professional and appealing to English speakers. I agree that having GPT or AI in general as a substitue for communication is bad for the platform and its buyers (and the sellers too), but I do think that it can help the not-so-good English speakers, that are really good at their craft, speak in a better and a more professional manner.

Sharing you gig on social media, you can improve your gig performance naturally by editing your gig photos and description. Try to make eye catching gig image, It attracts more buyers.

Making a good first impression as a seller on Fiverr is crucial for attracting clients and building a solid reputation. Here are some tips to help you make a positive impact: Create a Professional Profile: Your profile is your storefront. Use a clear, professional photo and write a concise, engaging bio that highlights your skills, experience, and what makes you unique. Offer Quality Services: Provide high-quality services that meet or exceed your clients' expectations. Deliver on time and go the extra mile to ensure customer satisfaction. Optimize Gig Titles and Descriptions: Craft compelling gig titles and descriptions that clearly explain what you offer and the value you provide. Use relevant keywords to help your gigs appear in search results. Use High-Quality Images and Samples: Include high-quality images, videos, or samples that showcase your work and demonstrate your expertise. Visuals can help attract potential buyers and give them confidence in your abilities. Set Competitive Prices: Research similar services on Fiverr and set competitive prices based on your skills, experience, and market demand. Avoid pricing yourself too low, as it may suggest low quality, but also be mindful not to overprice your services. Communicate Clearly and Promptly: Respond to messages and inquiries from potential clients promptly and professionally. Clear communication builds trust and demonstrates your reliability. Provide Exceptional Customer Service: Offer excellent customer service throughout the entire process, from initial contact to delivery and beyond. Be attentive to your clients' needs, answer their questions, and address any concerns they may have. Ask for Reviews and Feedback: Encourage satisfied clients to leave positive reviews and feedback on your profile. Positive reviews can help build credibility and attract more clients in the future. Stay Professional and Polite: Maintain a professional and courteous demeanor in all your interactions, even if faced with difficult clients or situations. A positive attitude can go a long way in building relationships and securing repeat business. Continuously Improve and Adapt: Stay updated on industry trends, learn new skills, and adapt your services to meet changing client needs. Continuous improvement demonstrates your commitment to excellence and can help you stand out from the competition. By following these tips and consistently delivering exceptional service, you can make a strong first impression as a seller on Fiverr and attract more clients to your gigs.

In a recent forum post here, we discussed the importance of adding a seller intro video to your profile. Beyond this, you may also want to consider adding videos to each of your gigs. Adding a gig video is an excellent way to showcase your individuality and stand out in the marketplace. Rather than relying on static gig images, a video allows you to effectively present what you offer in a captivating way. When making your video, keep these few things in mind. First, it’s important to note that if you upload a gig video, it will override any gig images you have. This means that the video will be your primary chance to make a stellar first impression and engage potential buyers. Your video should be high-quality, clear, and free from any background noise. Uploading a subpar video can adversely impact buyers' perception of you as this will be their first impression. Also, consider the length of your video, as videos can only be up to 75 seconds. Keep it concise and brief, using the time to introduce yourself, describe your service, and outline the buyer's expectations. Thorough, short, and attention-grabbing videos will keep your buyers attention and can push them to the next step. With this in mind, make sure to also include a call to action to encourage buyers to reach out. In addition, we recommend always having some sort of audio in your gig video. This helps it to be more compelling. If your video contains narration, opt for using your voice instead of computerized narration to add a personal touch. Finally, when you upload your gig video, make sure to always include a thumbnail. This step is important to remember because your video will pop up as the Gig Cover Image when buyers search in the marketplace. In conclusion, if you're seeking a way to distinguish yourself in the marketplace, incorporating a video into your gigs is an excellent starting point. Just follow these simple steps, blend them with your creativity and expertise, and you'll craft a captivating gig video in no time. For more information and tips on adding Gig Videos, visit this Help Center article here: https://help.fiverr.com/hc/en-us/articles/360010451657-Adding-a-Video-to-your-Gig

Hey gang. Since @Kesha locked the official news thread, I felt like it was valid for us to create a new thread on this section of the forum, so we can gather our questions, concerns and feedback on the new system. Let's please refrain from actually asking for support for our personal accounts, anyone who needs immediate assistance should open an official ticket with CS instead. This thread is for sellers, members of this community, to openly ask questions, express opinions and discuss their issues or concerns around the new leveling system. I will try to keep this thread open but I will also do my best to ensure off-topic replies and requests for support are hidden, so we can keep things clean.

Why should I be more gentle and understanding? People are using AI to defraud buyers on this platform and Fiverr is allowing it. Are you OK with that? Because it seems to me you haven't read any of my posts, just done a quick glance to see the keyword AI and gone "aha!" just as I scan most posts from people to check for GPT before I decide to engage. You are currently posting ChatGPT content on the forum complaining about the fact that Fiverr caught you with two accounts and that it should change its policies to suit people like you. Essentially. Let's be honest here. I speak more than one language too - I live abroad. What's the privilege? I see a lot of hard work and learning. No, the real privilege is having a tool that you (general you) can use to communicate without having to learn all of the words, concepts, and ideas of the other language and thinking you can just make money using the tool. Why read the rules? You speak English now. You have ChatGPT, and now you can have a machine speak for you. Your argument is not good. My problem, as I told a Fiverr staff member who told me I was being "negative" about AI yesterday, is that people are abusing it. AI is just a tool. As my rents have always pointed out.

As I'm sure some of you have noticed, buyers seem to be fewer than they once were (yes, I am aware that there are plenty of sellers who have plenty of orders). Now, according to Fiverr's own investor reports, they lost over 200,000 active buyers between '22 - '23. I'm linking to the G&M because it helpfully has an analysis of why that's bad. We can point to the bogeyman of AI, increased cost of living, all that stuff. Or we could look at what buyers are actually telling us. This buyer signed up this month (er.. March). I declined his job 3 weeks ago because I don't offer proofreading. I didn't think anything of it. Pretty standard stuff. Most people say something like "oh ok thanks" and go off to find someone who offers the right service. However, they keep coming back complaining. Today, I got this: I'm not sure what the first sentence is referring to, and the rest just makes me want to hit the block button and - annoyingly - continue with my SPP membership just to keep RTO on to avoid an order that I declined 3 weeks ago. But that doesn't make this guy a bad buyer. He's new to Fiverr and doesn't understand how it works. He also doesn't understand the undercurrent of Fiverr's new review system. I don't know what he's been saying to the other sellers, but if it's anything like what he said to me, I don't want him anywhere near my feedback. This buyer - IDK if you'd call him "active" in financial terms - is probably going to leave the platform after 7 sellers have basically declined to work with him. Are Fiverr's own review systems harming its bottom line by causing sellers to reject customers who could damage their profile? Is this causing otherwise "good" new buyers to leave? Add this to things like: 1. Deceptive AI policies and a ton of sellers using AI to sell AI without disclosure 2. A large marketplace of Pros that is not vetted as well as it used to be 2a) Leading to gigs worth $5 - $25 being sold for $100s 3) "New Buyers" being weighted more heavily in algorithms (bad reviews and good) 4) Eerily similar responses (GPT) from a large number of sellers using AI to communicate (as recommended by Fiverr) Fiverr's claims the the decreased number of buyers is a result of its marketing strategy, which is now targeting more upmarket people. That makes sense to me. But is Fiverr - or rather it's sellers - able to provide these upmarket visitors with the service they want? Or, are they getting annoyed after endless rejections from sellers who don't want to take on new buyers for a combination of reasons? Let's say this guy gives up and just orders from a random person without asking (they will only reject me anyway) who does the work with AI for $200 and discovers it's AI after the fact. You think they're gonna come back? Don't forget, some buyers are finding their profile disabled after they message a few sellers about their offer. They're invited to do this by Fiverr, but Fiverr's automation systems register this as spam and, well, it happens. Meanwhile, the QR code gang know this little restriction and just dance around it effortlessly. Let's also not forget that all accounts now start as buyer accounts and seller accounts need to be approved. I've seen far too many CS messages effectively saying "don't worry, you can still buy!" to people who have no interest in buying. They are upset and angry because they spent 3 hours filling out their profile and get dismissed with a curt message that tells them nothing about why they've been explained, and CS doesn't explain either. It was 200,000 buyers lost last year. This year, with the new review system in place and sellers increasingly anxious about their confusing scores, I think it could be worse. Fiverr's own policies are creating an atmosphere of fear and mistrust, rather than facilitating an open marketplace where people get on with work.

I can't find a link to a newly Posted Request? I am a new user and spent time writing up and attaching files for a request and then there is no reference to it? I don't know if it has not been submitted or what's happened? I have a current Order in progress, which I can see, so I assume the Posted Request has not worked? This seems like a basic function to at least show an audit of what happened, or where it is? Confused?

No, I know Fiver has a guideline I don't share my personal information with buyers or I cannot contact buyers to share information if a buyer sends me personal details me or cannot contact buyer to share information but buyer send me the personal information