Search the Community

Gig Link: https://www.fiverr.com/s/vXka2N

Happy Journey with Fiverr! Completed 500 Order. ♥️I love Fiverr♥️

Hello, I just saw that I have a "strong negative impact" for "order cancellations" on one of my gigs, even though I've only had 3 cancellations in 7 years out of nearly 400 orders. Here are the details of the cancellations: January 2024: The client cancelled the order via the resolution center, stating "I was too fast with ordering" before submitting their requirements. On the order page, Fiverr wrote, "The cancellation will not affect any of your seller statistics as XXXXX cancelled the order before sending their requirements." January 2021: The order was cancelled by Customer Support because the client didn't submit their requirements and was contacting me via 2 different accounts. Fiverr wrote to me: "The order FOXXXXX has been canceled and left out of your Order Completion Rate." February 2018: I cancelled the order because the client had only paid for one product, but had asked me to work on 4 products. The two most recent cancellations do not count in my statistics. There's no doubt since it's Fiverr who wrote it! This means that it's only ONE cancellation, which occurred 6 YEARS AGO, that is causing a strong negative impact. You can't imagine how disgusted I am to see this kind of nonsense!

With all the latest "improvements" on Fiverr, like success scores, Fiverr's AI fetish, and changes to the level system, our mental health as sellers is more on the line than ever before. Fiverr has always gamified our careers, but it has gotten to a point where many veteran freelancers are ditching the platform or have stopped caring due to sheer mental exhaustion. Fiverr will tell you that it's for your own good – bless their hearts – so while they're busy generating some GPT drivel about these changes being improvements empowering sellers like you, I thought I'd look into the techniques you can use, at the very least to make it less miserable. At the end of the day, my conclusion is that being a freelancer on Fiverr isn't fun anymore. The community has died off thanks to low quality mumbo jumbo, while actual contributors are getting banned left and right for raising their voices about it. Anyway, I digress. Here are some stuff you can do to stress less. Set boundaries: Yes, I'm banging the boundary drum again, because it's so important for your sanity. If you've got buyers messaging you at midnight and expecting you to answer, it's time to set some office hours and stick to them. Tighten up your revisions policy: No free lunch. Make it clear from the get-go and have an easy to understand revision policy that includes you getting paid for your time. Working for free makes Fiverr even less fun. Knowing your own value has the added benefit of attracting buyers who also understands this concept. Take real breaks: And no, scrolling on Insta isn't a break. Get up, get out, get some air. It keeps burnout at bay (and it's good for you). Keep learning: Stay on top of the changes happening and read all you can about it. And when Fiverr spews out some GPT corporate speak about stuff like success scores and alike, read between the lines. There's a lot to be learned and knowing how stuff works instead of guessing will make things less miserable down the line. Know when to say no: No, that project isn't worth your mental wellbeing. If it smells fishy, it's probably not sushi, but Surströmming (if you know, you know.) Only work on projects that feels right, even if it means earning less this month. Being picky about your buyers is more important than ever, and a 100 bucks today could mean endless revision loops tomorrow. Vet your buyers. Fiverr seems intent on cranking up the stress, but you don't have to let it rule your life. Disconnect, take a real vacation, regroup, and come back when you're good and ready. Your well-being is worth more than their bottom line.

I'm a new seller on Fiverr, I get first two orders from the same client, he wants to give me another order, all orders are received from same client, Because I am a new seller Will this cause a problem with my account? Will I have a problem getting the third order from same client? please advice, thanks

My gig performance is getting low, what should I do now?

Hi everyone, Many days later I back to Fiverr. And got a new Order. I have completed 1200+ orders with 900+ 5-star reviews on Fiverr. Happy #Fiverr #Freelancing

Your seller profile was not approved. Check your email for more details. I was caught by surprise by Fiverr's decision to not approve my seller profile. First a notification under the “bell” icon saying: Your seller profile was not approved. Check your email for more details. More details you said? check the “more details” on the bottom With over 22 years of professional experience in my field and an earning capacity over $100k USD per year as contractor, I firmly believed that I have the qualifications and expertise to offer high-quality, trustworthy services on their platform. After spending several hours filling my profile at fiverr.com with all their form fields. and getting stuck at things like "keywords" that should be "key phrases" without mention that they must have 3 words and 18 characters (20 including spaces!) I spent additional hours spanned through a whole week designing a package or “gig” with the experience and the stuff they asked me to fill. did I mentioned the payment and tax verifications ? I have kept my account for some weeks more to starting again, and earn some bucks here, but as far I know the “Your seller profile was not approved” means “you’re banned forever”, that should be the treat for a fraudster, not for a serious professional. Thinking about Fiverr's right logic to curate their marketplace, it’s a right and a duty, so my opinion is just a drop of water in the sea. The blanket rejection without providing specific reasons feels dismissive of my credentials and capabilities. As a seasoned professional, I find it disheartening to be denied the opportunity to showcase my skills and services on a reputable platform like Fiverr. I would appreciate more transparency from Fiverr regarding their evaluation criteria and decision-making process. Outright rejections with vague explanations such as "not meeting the demand for high-quality services from trustworthy freelancers" seem unconvincing and fail to acknowledge the merits of experienced professionals like myself. (and many reading) I remain committed to finding suitable avenues to offer my services and will continue exploring alternative platforms or independent channels to connect with clients who value my expertise and experience. By now I will close this chapter being fiveRr one of the worst work rejections I have had, not because of the language, but because of the vague arguments exposed Best wishes with your “high-quality, trustworthy services”. We cannot approve your seller profile Hi user_name, We appreciate your interest in becoming a freelancer on Fiverr. To meet the growing demand for high-quality services from trustworthy freelancers, we have carefully considered your profile and service. Unfortunately, we cannot approve your seller profile at this time. Thanks, The Fiverr Team

It's been a long time since i received the order. I am very depressed. I want some advice.

I am an expert in building various responsive WordPress websites. My Gigs impression are increasing, but there are no clicks or orders on my Fiverr account. Please tell me, how to solve this problem!

Heads up → This is a long one Hi there, With the recent big changes in the seller / gig rating system, a new order reviews system came with it. While both seem like they are flawed on many levels, we (sellers) have a full look only at the new reviews system. As a Fiverr seller and freelance Product Designer, I decided to express my concerns regarding the new reviews form (in the form of a UX audit) and provide improvement propositions by creating new designs. → Introduction Unfortunately, the logic and execution of the new reviews look like the effect of a 10-minute brainstorming session plus some heavy hours dedicated to creating a PR ideology around it. I see many wrong things with the new review form and want to address them all. I'll use a lot of YOU pronouns, which are directed to Fiverr executives and teams responsible for the discussed changes. So this post can be treated as an open letter to those who are in charge and have the influence on implementing the platform's functionalities. Not like I’m holding my breath for a response, but maybe this will reach a few relevant inboxes. I'm attaching also → PDF viersion ← with hi-res images. → 1 - Emojis This design decision causes problems on many levels... Behavioral Science Perspective A person's emotional state is a complex mixture of influences and codependencies. Many things affect our moods and feelings in the short and long term. Using the basic emoji faces expresses a specific momentary emotion / mood as a reaction to something. Given that I see a few issues: Asking people to rate something with an emoji is forcing them to fight against their momentary emotions and overall mood to provide 'fair' feedback - if I don’t feel excited 😐 then I have reservations against using the exited emoji 🤩 for the 'Exceptional' rate Emotions are whimsical, tricky and affect us all the time - not only on a conscious but also subconscious level - so emoji feedback is doomed to be skewed from the get-go Emoji rating also gives the impression that it doesn't have significance and that it won’t affect the freelancer much The reports about the insignificance issue problems are starting to trickle in: Source → → 2 - The Scale In what reality on a single-step scale, the next grade after 'Average' is 'Very good'? With the old rating form, the tooltips visible when hovering over the rating stars were also not balanced (4 stars meant 'Good' and 5 'Excellent') but the stars were much more straightforward so it didn't matter that much. But here the labels are deceptive. In user experience / interface language, the word for this kind of diversion is 'dark pattern'. Few points on why hacking the scale is disruptive, not constructive: 5 ⭐ meaning 'Very good' / 'Great' is universal for the customer experience online 'Exceptional' on the other hand has bigger significance and feels more like 5+ because it stands for special / extra / unique / rare On occasion, we encounter the 'Excellent' label being used for 5 stars, but it has less weight than the 'Exceptional' as well Buyers have been exposed to 'classic' 5-star ratings too long and often, to anchor an exception in their minds for your modified system and create Fiverr-specific new habit The ‘Exceptional’ scenario should be an additional distinction because people will just not get used to considering the 5th star / maximum rate as something better than “Very good” There is just too big of a semantic gap between 'Average' and 'Very good' The cultural differences will limit the use of the 'Exceptional' rate as "the best" We didn't have to wait long for the cultural differences issue to cause problems: Source → → 3 - Perfect 5 / 5 Being "Not Trustworthy" In the new review system looks like your goal was to people not rating the highest when it should be "We want to create the review system that reflects the real buyer experience". In the responses on the forum, your staff keeps mentioning research to support the reasoning behind the changes. But this looks rather like a research bias scenario. I get the company's premise about highlighting exceptional work… Source → …but that can be done differently. More on that later. As for "relieving the pressure of aiming for a perfect 5-star rating": The pressure will always be there - in a competitive marketplace sellers need every advantage they can get, especially with such an extensive algorithm that Fiverr has You increased the pressure because buyers are now rating lower, due to the confusing new rating form You increased the pressure because we know now that our gig scores are dependent on how our competition is doing If my performance as a seller is consistently great but not continually improving, then my score can go down because others' can go up You increased the pressure by causing confusion due to the way you rolled out and are handling the new levels / rating (pre)launch The approach "4⭐ is the new 5⭐" is misleading users (in the rating form) and buyers in general (in the published reviews) because you changed the rules of the game while the past reviews and new ones are in one pot The sudden drop in ratings looks like a drop in the seller's work quality → 4 - Optional Questions The way the supplementary questions (dependent on the selected rate) and their answers are displayed is misleading: The answers look and sound the same but their selection has different effects depending on the selected rate option There are no visual distinctions whether the question asks about negatives or positives There is also no indicator that the question is optional The way this is implemented will cause scenarios like this: The user reads the first optional question and automatically assumes that the others have a bit different answers, but concern the same instance - positives for example The user is under the impression that is selecting answers in all situations for positive metrics, while they really concerned the negative ones The same can happen if the user won't read the supplementary questions at all and will select all the answers as positives. There are already reports about this: Source → → 5 - Real-life Consideration All the above issues are enhanced when the buyer is in a rush, which is a common scenario. Who isn't busy today? Clicking fast through the "unimportant" questionnaire or pop-ups to be over with them while not paying much attention - who among us hasn't done this? The earlier shared comment about emojis rating insignificance also mentions quickly clicking through aspect: Source → → Solutions A better design approach is actually in the new levels' landing page: RATING SCALE A simple scale with colors looks balanced and intuitive: QUESTIONS And now the tricky part with supplementary questions. Wording When considered negative, the answers should imply that with their wording: Visual Indicator The selected state should show visually if the response has a positive or negative connotation: This is way more intuitive and straightforward. SCORE PREVIEW Before sending the rating, there should be a noticeable score preview that with clarity shows what will be published: BONUS ROUND - "making exceptional work stand out" The "exceptional" aspect of order delivery can be determined in a non-direct way. Spontaneous Reactions The Amount Approach When all 3 main questions are rated to the highest, then the number of selected positive (optional) question responses could additionally affect the score. So let’s say 50% of selected responses for a single question could add 0.1 ⭐ to the score. The threshold size and star fraction value would need a careful assessment. The Meaning Approach Another approach could take into account the occurrence of specific response selection. The "Went above and beyond" itself indicates exceptional work. In the above scenarios, the 'exceptional' rate distinction would be spontaneous (yet measurable) and the lack of it won't interfere with the 5-star rating standard / habits / previous system scores. Labeling With either approach, there will be 5+ ⭐ rating possibility and there could be a label / badge indicating this: If the overall rating of the gig would be 5+⭐, then the 'Exceptional' badge could be included with the gig main stars score (in all the applicable places). → Wrapping up The devil is in the details and I feel like we need exorcisms here. I hope that the above concerns won't fall on deaf ears. A guy can dream. Signed Concerned Seller CC: @Kesha @Lyndsey_Fiverr @ran_success ____________________________________________________ FAQ section for community Why didn't you mention private reviews? - This is a separate can of worms. Why didn't you mention the "Value for money" rating question / issue? - This topic deserves a separate thread considered not only as a question in the rating form but also as a gig score metric. All gig metrics should have their own respective threads because these subjects are just too big to discuss them all at once. ____________________________________________________

Hello everyone, I recently encountered an issue regarding my account on Fiverr, where it was flagged for what seems to be a severe violation of the platform's policies, allegedly due to location inconsistencies. Despite consistently providing high-quality service to all my clients on Fiverr, I found myself in this unexpected situation. I currently reside in a basement where I share a Wi-Fi connection with my landlord. However, my laptop is exclusively connected to this Wi-Fi network. On the other hand, my phone may connect to various Wi-Fi networks such as those in my office or during transit, as I utilize the Fiverr mobile app to respond to client messages. Regrettably, I never anticipated that this setup could lead to an issue, especially considering Fiverr's terms allow for work from any location. Throughout my tenure on Fiverr, I have adhered strictly to its policies without any prior warnings or infractions. I humbly request assistance in resolving this matter swiftly to resume my work without interruption. With a success score of 9/10 and over 650 completed orders, I have consistently delivered exceptional customer service to my clients. Despite numerous attempts to contact Fiverr support, I have received only automated responses, which has left me feeling deeply disappointed and disheartened. This situation has even impacted my emotional well-being, as Fiverr is my primary source of livelihood. I kindly implore your assistance in rectifying this issue promptly. Thank you for your attention and understanding.

I am a new seller on Fiverr. Can you please advise me on how will rank my gig and get more impressions and clicks? Already I have completed the English Language and Fiverr English Test and got a score of 10 out of 10. https://www.fiverr.com/s/7zkmwa Thanks Sanowar

My account has been disabled for 90 days. After the duration of 90 days completed, I received an email from Fiverr. I opened an email then I click on "Signing an email" for withdraw but my withdraw option was disabled. I sent an email to customer support but no response. Please help me, I want my all payments. I have only 1 to 2 days left since I opened the "Signing an email" . I already waited 90 days. Please.

Alhamdulillah! Got my 7th order completed! I completed the task beautifully The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good.

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hello, Fiverr community, I hope you're all doing well. I'm quite disappointed with Fiverr today. After completing the work for the buyer, they made unnecessary excuses and pressured me into accepting a partial refund. Now, Fiverr customer support has cancelled the order. I'm saddened by the fact that Fiverr only seems to have tough policies for freelancers like us, but when it comes to scamming buyers, Fiverr doesn't take appropriate action. Despite giving Fiverr so much business, they don't listen to us. They directly cancel orders without considering the freelancer's side. Fiverr must listen to both parties involved before making a decision.

Alhamdulillah! Got my 2nd order completed! I completed the task beautifully 😍 The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good. The 1st order came on February 18th and the 2nd order on March 24th. All together, Alhamdulillah 😊

It was my 2nd Order. Faced some complications but can overcome them soon. Wish me the Best of Luck that I can achieve my goal. Thank You Antara Azad.

Hi again everyone! Learn to climb your way to the TOP at our upcoming webinar where you’ll hear from some of our star freelancers. Tune in at 11:00 am (EST) on March 27th, for all the tips you need to hit every level on your way to Top Rated. Hope to see you there! Register HERE.

Good day ! I was a level 2 seller. It's been 3 months that one of the buyer order and later he told me that he is not ready yet and want to cancel the order. I contacted the customer support and they cancel the order without effecting my order completion rate. But then after one or 2 days fiverr level system updated and My gig got vanished from first page. I was also able to see Fiver's Choice badge on my profile but it's been 3 months now I am unable to find my gig on fiverr and my success score was 5 and after one week it decreased to 3. I mean everything messed up when Fiverr launched the system level update. Now I am trying hard to rank my gig back by sharing that to social media platforms and I also got around 10 to 15 orders from my old clients and they all left 5 star reviews but still my gig is dead. I really don't know what is happening. I really need help. I have 4 star ratings from only 4 buyers which is very old. Five stars are from 350 plus buyers. Would fiverr ever rank my gig back ? What steps should I follow ? Would be grateful for suggestions. I was having Fiver's Choice badge for 3 days only before this mess happened and now I am zero on fiverr. If my gig won't rank back then how would I get new orders ? How would I make my success score 3 to 10 if I won't get orders. My gig Link : https://www.fiverr.com/s/ykyqkq Thankful for your guidance !

If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details? For you who don't know what it is, here what the new Success Score is (without vague expressions and buzzwords): It's a whole new parameter that is being used to rank you on Fiverr. This success score gives you a score from 1-10 and, here is the kicker - it uses AI. The AI scrapes information from your orders, and makes a conclution if you did a good or a bad job on the order. Just so were are clear, buyer feedback is only a portion of the information gathered to make up this score, so if the buyer is overly happy but the AI thinks there was other information that made the order bad, you could risk getting a worse score. So what info does the AI use to establish a score? As far as we know it's the following: Revisions Extentions Partial refunds Feedback from buyer (public and private) If customer support needs to be called regarding the order Possibly just words and information used in the chat (I got hinted at this, but it's was not a clear answer. This means if the clients says "bad" keywords, it could affect the score. I really hope this is not the case) Again, I have gone back and forth with customer support, and they say that the AI would know if the difference between a "good dispute" and a "bad dispute". I personally do not trust an AI to make these judgements, as it can be quite complicated. I personally would like to have the score 100% determined only by buyer feedback (that is what matters, is it not?) One additional note I would like to add: It was really hard to actually find this information. All the information in the help center is very vague, and they never clearly mention it's run by AI. It's very wishy-washy (vague) and it's hard to really understand the clear cut facts of what is going on. The general questions I would like answered is: How does the success score system actually make a score for you? (yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.) And how does the AI really separate good disputes from bad disputes? This is the information I have managed to gather, please share more information you know in this thread (or if you have questions) (Fiverr staff, feel free to correct me if you feel like there is something you feel I said wrong about the new system. I am only going of the Help page and Customer Support)

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

I have a new seller account and have created 4 gigs, but I haven't received a single order in a week. Any suggestions would be appreciated.

Hello, Fiverr Community! Are you struggling to get your gig noticed in the crowded Fiverr marketplace? Don't worry, you're not alone! In this post, I'll be sharing some effective strategies to improve your gig visibility and attract more buyers. Whether you're a new seller or an experienced one looking to boost your sales, these tips will help you stand out and get noticed by potential buyers. Optimize Your Gig Title and Description: Your gig title and description play a crucial role in attracting buyers. Make sure your title is descriptive, keyword-rich, and clearly communicates what services you offer. Use relevant keywords in your description to improve search visibility. Offer Unique and Specialized Services: Stand out from the competition by offering unique and specialized services that cater to specific needs or niches. Highlight your expertise and the value you bring to buyers in your gig description. Use High-Quality Images and Videos: Visuals are powerful tools for grabbing attention. Use high-quality images and videos that showcase your work and highlight the benefits of your services. Buyers are more likely to engage with gigs that have eye-catching visuals. Provide Exceptional Customer Service: Excellent customer service can go a long way in attracting and retaining buyers. Be responsive to buyer inquiries, deliver orders on time, and provide personalized attention to each customer. Promote Your Gig on Social Media and Other Platforms: Don't rely solely on Fiverr's internal traffic. Promote your gig on social media platforms, forums, and other relevant websites to reach a wider audience and attract potential buyers. Conclusion By implementing these strategies, you can improve your gig visibility and increase your chances of attracting more buyers on Fiverr. Remember to continuously monitor and optimize your gig for better results. Best of luck on your Fiverr journey! Feel free to share your own tips and experiences for improving gig visibility in the comments below. Warm regards, Muhammad Ilyas