Search the Community

How to get buyers as a new seller?

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hello fiverr freelancers, Hope all are doing well. So basically I really need help from you guys. Actually my account has been hacked at 20th April. The client has shared a link to my inbox and told me to create a site like that. I clicked on the link and after some moments I saw, My Fiverr account has been logged out from my mac and as well as my phone. After seeing this, I was shocked and tried to login again and fortunately I logged in. And then after that for my security I gone to CS for getting an idea that how the scammer got the access of my Fiverr account and just wanted to know if there’s any issue with my account as the scammer got the access of my account I was a bit scared. So after that the CS has restricted my account for no reason, and asking me to fill up the last 4 number of my mobile digits, date of birth and Fiverr security questions. I provided the first 2 things which is mobile digit and the date of birth, but unfortunately I forgot the security answers and I was not able to provide that. Then they have asked me to guess the answer, I tried but got no luck. So in this case I told them that I can provide my Government ID which has been used to create my seller profile but they have refused that and asking me again n again for the security questions. In this case, is there anyone can help me to bring my profile back? And also ( @Kesha ) or ( @Lena ) or ( @Seven ) anyone here who can kindly have a look into my profile and bring this back? I am already working with my clients and as I got restricted no new clients can send me message or I can’t even sent any messages. Even my gigs are also in denied position. That means I really do not have any other scope to get more work, so as soon as possible I am trying my best to recover this profile. And just want to start where I have left. Thats all my story, I am very pleased to get the community freelancer support to stand with me and get my account back 🙁 Thanks, Likhon Ahmed

please tell me how to get order in Fiverr

Hi, this is my first 5 day analytics, is this okay? I am waiting for my first order, how can i improve my gig?

When I will get level two?

I am learning to get the answers of how much does it worth to pass fiverr tests? frankly speaking I tried one and due to non practice just dropped on 50%. so I want to know how to go with it and how much we have to spend time on this to show case our skills and efficiency. Open for suggestions/Improvements

Hello, I provide company registration services, the clients who don't have address are required to get the address first. The virtual address providers require clients to appear in interview before getting it. How can i manage it? if i do it on my own laptop, then i can't switch to their laptop for interview. The only solution which came to my mind (you may guide me if you have any) is to get it through client laptop. My question, is it allowed to get client workstation access?If yes, then how? Before replying please keep in mind that it must be according to fiverr policy and terms and conditions. Thanks, Raja

I'm new seller on fiver. Please guide me how to get the orders and also how to increase the fiver impressions?

How to get order for newbie?

I can feel your emotions. Its very satisfying and a feel of accomplishment when you get this badge for the first time. All the best and keep up delivering the good work so that you are on Fiverr's Choice again and again.

i just got my fiverr first order and after delivering that my gigs impressions are decreasing I don't know when will I get another order what will I do to increase the impressions again

I have opened fiverr account almost one year and some buyer knock but they didn't order after that now no buyer knock and impressions and clicks are going down so much can anyone help me what should I do plz suggest It will be very good if you give.

On my "Manage Gigs" page, there is a switch to set in order to "Get Briefs" at or above a specific dollar amount. How often are these briefs sent? Apparently, there is an algorithm which determines suitability/relevance to the gigs I have active? Just curious, since I am rather new to Fiverr.

optimize your gig properly. I hope you will get result.

I have opened fiverr account almost one year and some buyer knock but they didn't order after that now no buyer knock and impressions and clicks are going down so much can anyone help me what should I do plz suggest It will be very good if you give.

I have completed 298 projects, and out of that, only one has a 1.7 rating, which I got a month ago. However, the problem is that it appears at the top of the MOST RELEVANT section, which is the default setting [As far as I know] in Fiverr. Can I remove or change it somehow?

It's April 2024 and I still get this! How do you break this loop???

I don't have all the answers, but a few things have worked well for me over the years. In my work, I use 8 Quick Responses to address questions from new buyers and follow up with existing clients. 1. The first impression This one isn't technically a quick reply. Rather, it's an auto reply that ensures that every first-time message you receive gets an adequate response. Make it a polite and informative one. If you were to message me on Fiverr right now, regardless of your time zone, you would be greeted with the following little snippet: Hi, {username}! Thank you for your interest in my services! I will be with you shortly. Please note that replies outside of business hours (Mon-Fri 09:00 AM - 05:00 PM GMT+3) may be subject to delay. All the best, Yavor I like to believe it establishes professionalism and manages the buyer's expectations regarding response times. 2. The out of office backup Maintaining responsiveness is important even during off hours, if you wish to stay in Fiverr's good graces, and auto replies don't count toward your response rate. So, you need a manual response - short and straightforward, like this one: Hi, {username}, You have reached me after hours. Looking forwad to talking to you soon! All the best,... The same principles of politeness and professionalism apply here as in your auto reply. This quick response counts towards your response rate and is perfect for when you're on the move, or when that inevitable 2 A.M message hits your inbox. 3. Confirm interest When a potential project aligns with your expertise, let the buyer know you're interested. Here's how I kickstart these conversations: Hi, {username}! Thank you for your patience. I would be very interested in working with you on this project. Remember, at this point your buyer would have already ran into your auto reply and possibly your out of office backup. Respecting their time and thanking them for their patience is not just good practice, it's good manners. 4. Follow up + Details Sometimes, that first message you receive will be... let's say, in need of further clarification. When a buyer reaches out to you, instead of directly placing an order, more often than not, it's because your standard offering does not fully align with their needs. And that's a good thing. It allows you to start a conversation, learn more about whether what your selling matches what the buyer is looking for, and ideally provide them with a custom offer. It's a dance. A back-and-forth vetting process. Here is one way to handle such situations: Hi, {username}! Thank you for your patience. I am interested in working with you and would love to provide you with a custom offer. However, I will need more details, such as a budget you are comfortable working with, your turnaround time expectations, as well as any additional information you deem relevant to your project. This will help ensure you receive a fair and objective quote, tailored to your specific needs. Guide your buyer through the information you need. Their replies will help you to determine whether to commit, ask for more information, or bail. 5. NOPE! Not every opportunity is is worth pursuing. When this happens, it's okay to let go. Politely decline offers that do not align with your availability. Present the buyer with an alternative to your services and move on. Here is a graceful way to decline... or: Hi, {username}! Thank you for your patience. Unfortunately, your request is not something I can commit to, based on the information you have provided. Here is what I suggest we do: Fiverr is an amazing marketplace full of diverse talent. Please feel free to shop around. I am sure you will find the perfect fit for your project in no time! 6. Confirm order Once the deal is sealed, it doesn't hurt to reassure your buyer. Thank you for placing your order, {username}! I have everything I need to begin working on your recording. I will be sure to keep you up to date on the order's progress and let you know as soon as the final material is ready. Talk soon,... 7. Confirm order After you complete the project, a final confirmation ensures a smooth handover. Your order is ready, {username}! Please review it at your leisure. I remain at your disposal, should you require any further assistance. 8. Feedback Feedback is gold! Express appreciation for your client's business and invite them to share their experience with your service. Thank you for accepting the delivery {username}! I wish you a lot of joy and success with it! It would be great if you let others and me know how satisfied you are with your order by sharing your experience in the review section. Feedback orients buyers looking for similar services and helps us freelancers improve our offerings to better serve you in the future. All the best,... Feel free to tweak the above templates to your own niche. An audio version of this post is available below.

It has been about 12 hours. I know that it takes efforts to get on first page. But I am worry about online seller filter. Anyway thanks @akib0079 for your kind and positive response. It will really help me to be patient and work on it.

I've been working with a client for more than 10 days to build his application, at first I kept asking him about all specifications and he gave me a document, I did what's on the document 100% accurately and delivered it to him, he kept asking for changes and updates which normally should be considered as extra features, he kept saying that he will give a tip and that he's student and blablabla, after too many days I got tired from his playing and wanted to get paid because the specifications he wants need more time and much more budget, I asked him to pay but he refused, I told the client that I can't trust this anymore that I should be paid for my done work, the client looks like a kid who doesn't know anything and he just kept insulting and saying that work should be done according to all his specifications (even though they weren't all specified at first), I sent a message to support team but no response, the client raised a ticket as well apparently to receive his funds back, and guess what, the day after I got my account blocked, my gigs are blocked, I cant send messages, I asked support too many times about this and i didn't get any response, so now in Fiverr if you just do the work and client doesn't pay, you get suspended, well done Fiverr, totally fair!!

Gig Link: https://www.fiverr.com/s/vXka2N