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My withdraw option is disabled for at least a week (screenshot attached). I dont know why it happened. I didn't get any notification or mail regarding this. I opened a ticket on customer support request a week ago, they said they forwarded my issue to relevant team. And no response since then. Can anyone tell me why does this happen and usually how long it takes for support to resolve these issues?

If you're like me, you like to be up to date on the new features on Fiverr, then you have probably read through all the new features of the Success Score system. And maybe you are a little confused as well if you start poking into the details? For you who don't know what it is, here what the new Success Score is (without vague expressions and buzzwords): It's a whole new parameter that is being used to rank you on Fiverr. This success score gives you a score from 1-10 and, here is the kicker - it uses AI. The AI scrapes information from your orders, and makes a conclution if you did a good or a bad job on the order. Just so were are clear, buyer feedback is only a portion of the information gathered to make up this score, so if the buyer is overly happy but the AI thinks there was other information that made the order bad, you could risk getting a worse score. So what info does the AI use to establish a score? As far as we know it's the following: Revisions Extentions Partial refunds Feedback from buyer (public and private) If customer support needs to be called regarding the order Possibly just words and information used in the chat (I got hinted at this, but it's was not a clear answer. This means if the clients says "bad" keywords, it could affect the score. I really hope this is not the case) Again, I have gone back and forth with customer support, and they say that the AI would know if the difference between a "good dispute" and a "bad dispute". I personally do not trust an AI to make these judgements, as it can be quite complicated. I personally would like to have the score 100% determined only by buyer feedback (that is what matters, is it not?) One additional note I would like to add: It was really hard to actually find this information. All the information in the help center is very vague, and they never clearly mention it's run by AI. It's very wishy-washy (vague) and it's hard to really understand the clear cut facts of what is going on. The general questions I would like answered is: How does the success score system actually make a score for you? (yes, revisions, extentions, partial refunds or if you contact support, but we would like more details. Technical details.) And how does the AI really separate good disputes from bad disputes? This is the information I have managed to gather, please share more information you know in this thread (or if you have questions) (Fiverr staff, feel free to correct me if you feel like there is something you feel I said wrong about the new system. I am only going of the Help page and Customer Support)

Hi everyone, I’m hoping someone here would have a solution to the problem. I’ve been working with fiverr for 5 years now and now have been brining my outside clients to fiverr as well in hopes of getting a top seller listing with the 20 thousand mark for top sellers. I usually keep atleast a few hundred in my profile, before I withdraw them, but recently I had a need for those funds for a family emergency at the hospital. Upon checking my profile it says my withdrawl is disabled. I’m not sure why, other forum posts suggest its because somone has made a complaint, if that’s the case, fiverr should atleast tell me about it, but that hasn’t happened either and my money is stuck. Has anyone ever withnessed something like this? If not do you think this is another stunt to keep the money in fiverr banks for a longer time. I’m really worried because I have around $1500 USD in the account which I’m in urgent need of. Can anyone please help me?

Hi! I've a question Last night a client came and asked that he like my service and want to purchase and asked for email I asked him why? so he sent me a screen shot which required my email to pay, so he sent me a email but the thing which curiositing me that the link he sent directed me to the fiverr's own website page where I'm able to withdraw money directly by adding my debit card, anyone have knowledge about it? kindly share if you know something. Thanks!!

1. How many dollars minimum can I withdraw from Fiverr? Thank you so much for your attention and participation.

Last week I received the email giving the opportunity to withdraw funds following my account being locked due to a mistake. I was never able to withdraw anything and though I submitted a ticket and followed up on it 4 times I was ignored. My account is now locked for good. This seems to be a common problem and this is a last attempt at finding someone willing to help. If there's a moderator out there with a heart I would appreciate some assistance.

If I withdraw any amount from Fiver, it is not added to my payoneer account, it goes directly to the bank. Now I want that I will not take my withdrawn dollar to the bank, I will keep it in payoneer balance. The problem is that when you withdraw, the payoneer balance goes to the direct bank instead of adding dollars. Has anyone faced such a problem? It would be very useful if someone could give a solution! Thank you!

HI @developerlikhon - It may take some time before you can figure out your security code. Right now is a really stressful time for you, so you might want to try answering your security questions when you aren't so anxious. I know when my husband passed away, it took me a long time to figure out his unlock code for his iPhone. All the codes I could think of initially didn't work, and each time I tried, the wait time to try a new code increased, by hours, and then by days. So I took a much needed break for several weeks. Once my head stopped spinning and I could think more clearly, the unlock code just came to me. I hope the same for you. I can understand your distress as well - My Fiverr account was hacked into last year due to clicking on a link to a "resume" that I was supposed to view but couldn't bring up. Shortly after clicking on the link, I was kicked out of my Fiverr account and I found out that my account no longer existed - the hacker withdrew all my Earnings and put in a request to shut down my account. I really thought it was the end of my Fiverr career and had little hope for my account being restored. It was very scary because it was the only source of income for my family at the time. I was very lucky that my account was restored. The mass cancellations of all orders in queue brought my level temporarily to Level 1 but I was brought back up to Level 2 very quickly, and after five months, I was able to reach TRS status and my highest earnings on Fiverr. My husband passed away around that time, so things have changed since then. But I'm doing what you are doing - trying to recover and rebuild from what has happened. I really hope you can recover from the hacking and wish the best for you and your business! 💗

Hi fiverr community, I'm Abdul Haq from Afghanistan, and I'm a fiverr freelancer. I've earned dollers on fiverr and I wanna withdraw it, but the problem is Here in Afghanistan, Payoneer, Paypal, and Fiverr Revenue card are Not working. A few month ago, Payoneer was Properly working in Afghanistan, but right now Payoneer Remove Afghanistan from their supported countreis list, and not allow us to create an account on Payoneer. and as You know fiverr has just 3 options to withdraw your payment, and all of them are not working in Afghanistan. So How can we Continue our Fiverr freelancing Journey? and How can we withdraw our Payment from Fiverr? Looking forward to hearing from you Thank you Abdul Haq

My account has been disabled for 90 days. After the duration of 90 days completed, I received an email from Fiverr. I opened an email then I click on "Signing an email" for withdraw but my withdraw option was disabled. I sent an email to customer support but no response. Please help me, I want my all payments. I have only 1 to 2 days left since I opened the "Signing an email" . I already waited 90 days. Please.

Hey everyone, 🫠 I wanted to share my recent experience dealing with a challenging client on Fiverr and get some insights from the community on how you handle similar situations. So, I've been working as a web designer on Fiverr for about two months now, and things have been going pretty well. I've put a lot of effort into crafting appealing gig descriptions and communicating effectively with potential clients. Lately, I've been getting orders almost every day, which is fantastic! I reached level 1 quickly and am soon approaching level 2! However, I recently encountered a client who turned out to be quite difficult to work with. Despite setting clear expectations and outlining the scope of the project in a detailed agreement, they started making unreasonable demands and behaving poorly as soon as we began working together. Despite my best efforts to resolve the situation and accommodate their requests, the client continued to push for additional work outside of our initial agreement. It became clear that they were attempting to take advantage of me and get as much as possible for free. After much frustration and back-and-forth, I decided to cancel the order and offer a partial refund, along with delivering the work completed thus far. However, even this wasn't enough for the client, as they insisted on receiving everything without officially approving the partial refund. Despite explaining Fiverr's policies and procedures multiple times, the client remained stubborn and unreasonable. Eventually, I reached a point where I felt exhausted and decided to cut my losses by refunding everything and letting go of the project. Unfortunately, dealing with such clients can be draining and can negatively impact our order rates. I tried my best to handle the situation professionally and with patience, but sometimes it's just not possible to reach a satisfactory resolution. I'm curious to hear from others who may have faced similar challenges on Fiverr. How do you handle difficult clients? What strategies do you employ to protect yourself and your business while maintaining professionalism? Looking forward to hearing your thoughts and experiences!

You've done some great work here, but this is something that happens a lot these days, after some recent changes in Fiverr rules/moderation. You created more than one account from the same device/ip/similar email/profile picture and you are now restricted to block. This decision is usually final and you have time to finish ongoing orders and withdraw money.

hello everybody, I just had a shocking experience with Fiverr's Customer Support handling a cancellation request. I'm currently the second best rated PRO pianist in Fiverr, Top Seller, I'm working hard to keep dignified fares and high quality deliveries trying to stay away from this shameful war on prices going on here (completely neglected by Fiverr). My prices are the double or more of all the other top pianists and I still get gigs, just 5 stars reviews. 'Till last Friday. Some days ago a client sent me a misleading reference link and unclear requirements. To make sure we were on the same page I mentioned I would have enhance the piano of his house track as we did other times. First delivery, he didn't mean a piano, he already has piano (of such quality that I thought it was the demo to be enhanced) In the ref. track there are just piano and low backing pads. Out of my kindness I sent the pads too. He doesn't want the pads. After messages and waste of time it turned out he wanted a lead synth as in some parts of another reference which he did included in the requirements as a second link but never mentioned in the conversations. Neither he mentioned the words synth or lead. I try to explain to him that his current piano will conflict with another leading sound and that he would need to fix something first, with a long, not due, explanation of the issues of his current, amateur arrangement. He insists and I deliver the synths, 5 different sounds, lots of different lines one after the other for him to edit and use where he wants as I don't see they will fit. He's not capable to mount them right in his project session or edit them, so he wants me to do it and add pauses in between the lines. I do that too. He doesn't like the synth, of course, there's no place for that synth in his arrangement. Again I try to explain why and what we should do first but he wouldn't listen not realising that in the reference where the synth shows up there's no leading piano. He wouldn't listen. By the way he never apologised or offered extra payments for the extra deliveries even if I mentioned to him that his communication wasn't right and that I already didi a lot of not due, extra work. I start loosing my patience and I tell him that if he doesn't trust me a bit after 5 orders together, is better if we go separate ways. He gets all upset saying I'm bulshitting him and making up excuse because I'm not able to provide what he wants, I don't know nothing about electronic music (I've just arranged a song for Gorgon City and many others in these years) and he contacts the customer support. I feet kind of relieved assuming they would handle the situation and explain something to him. Sure. Inexplicably he doesn't reject the delivery so the order is marked as completed. I would have negotiate a partial refund, as we had to do another time. That time it was still in a reasonable range, this time it would have been completely unfair because all the troubles came from his lack of communication, but still. Anyway the order is complete so he gives me a 1 star review and I do the same. This is already upsetting enough but the incredible, worst part, is that after two days, without having being contacted by anybody I just receive a notification that the order has been cancelled by CS, the earned money (220$) sent back to the client while the bad review is still visible! So after working like 4 or 5 time what was due, I got the worst than one can get and nobody asked for my point of view. I'm writing and insisting with the customer support like crazy because this cannot be acceptable by any means. After the usual generic answers and corporate lingo they actually started mentioning things about the order, the first answers made obvious they had no idea what happened, then they started mentioning things here and there in our messages but as I write this they couldn't tell me what exactly I didn't deliver yet, and it looks like they only consider the first delivery, which was a piano and not the lead synth the client had in his mind but never requested. AT some point (message attached) they even said "we can cancel any order if the buyer feels like they did not receive what they paid for". That blowed my mind. It can't be true! so the client has no responsibility at all about what he communicates and how he behaves?! I'm so disgusted, shocked and humiliated about how Fiverr and the client treated me. They make you feel you are just their milking cows, you're not part of the team or a valuable asset to be valued and protected, they just want the buyers to keep buying and if they're upset they'll just refund them with your money! This guy even had another similar issue with another seller before, his rating is 4.3, which is very low for a client, I only had 5 stars at that point, but they preferred to take completely his side without even checking on me! Isn't all this scary!? What kind of working environment are they building here? Hope somebody will find this useful, best wishes and good luck to everybody. Leo

Hey name brother! (I'm Leo, too!) This right there ^ should be your indication that working with this seller was not a good idea in the first place. I have a rule: if a buyer is difficult to work with for any reason, even if they leave a five-star review, I'll never work with them again. If I have to offer a refund, I'll never work with them again. If we have to cancel an order, I'll never work with them again. If you already had to offer this buyer a partial refund, that should have told you to stay away from them in the future. If support said they could cancel the order based on the buyer not feeling as if they got what they paid for, the support representative should re-read their own terms: "Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. " The following is from Fiverr's payment terms: Payment Terms (fiverr.com)

Hello, Fiverr community, I hope you're all doing well. I'm quite disappointed with Fiverr today. After completing the work for the buyer, they made unnecessary excuses and pressured me into accepting a partial refund. Now, Fiverr customer support has cancelled the order. I'm saddened by the fact that Fiverr only seems to have tough policies for freelancers like us, but when it comes to scamming buyers, Fiverr doesn't take appropriate action. Despite giving Fiverr so much business, they don't listen to us. They directly cancel orders without considering the freelancer's side. Fiverr must listen to both parties involved before making a decision.

hello guys, same here I just had a shocking experience with Fiverr's obscene customer "support" handling a cancellation request by an unreasonable client. I'm the second best rated PRO pianist in Fiverr, top seller, I'm working hard to keep dignified fares and high quality deliveries trying to stay away from this shameful war on prices, completely neglected by Fiverr. My prices are the double or more of all the other top pianists and I still get gigs, 333, just 5 stars review till last Friday. This genius client sent me a misleading reference link and placed an order after I confirmed I would have enhance the piano of his house track. First delivery, he didn't mean a piano, in the ref. track there are just piano and low backing pads. Out of my kindness I sent the pads too. He doesn't want the pads. After messages and waste of time it turned out he wanted a lead synth as in some parts of another reference which he did included in the requirements as a second link but never mentioned in the conversations. Neither he mentioned a synth lead. I try to explain to him that his current piano will conflict with another leading sound and that he would need to fix something first, with a long, not due, explanation of the issues of his current, amateur arrangement. He insists and I deliver the synths, 5 versions, for him to edit and use where he wants as I don't see they will fit. He's not capable to mount them right in his project or edit them, so he wants me to just send my proposal for it and add pauses in between the phrases. I do that too. He doesn't like the synth, of course, there's no place for that synth in his arrangement. Again I try to explain why and we should do first but he wouldn't listen. I start loosing my patience and tell him that is better if we stop collaborating and if he doesn't trust me a bit after 5 orders together is better if we go separate ways. He gets all upset and contacts the customer support. He doesn't reject the delivery so the order is marked as completed. I would have negotiate a partial refund, (as we had to do another time!) even if it would have been deeply unfair as all the troubles came from his lack of communication. But the order is complete so he gives me a 1 star review and I do the same. This is already upsetting enough but the incredible, worst part is that after two days, without having being contacted by anybody I just receive a notification that the order has been cancelled, my money sent back to the client while the bad review is still visible!!! After working like 4 or 5 time what was due, I got the worst than one can get and nobody asked for my point of view. I'm writing and insisting with the customer support like crazy because this cannot be acceptable by any means. After the usual generic answers and corporate lingo they actually start mentioning things about the order, the first answers made obvious they had no idea what happened and what I delivered and they still cannot tell me what exactly I didn't deliver only referring to my first delivery, which was a piano and not the lead synth the client had in his mind but never requested. In a message (attached) they even said "we can cancel any order if the buyer feels like they did not receive what they paid for". That can't be true!!! so the client has no responsibility at all about what he communicates?! I'm so disgusted and shocked for the way I've been treated by the client but most importantly by Fiverr, they make you feel you are just their milking cows, we're not part of the family or a valuable asset to be valued and protect, they just want the buyers to keep buying and if they're upset they'll just refund them with our money! This guy even had another similar issue with another seller before, his rating is 4.3, which very low for a client, I only had 5 stars at that point, but they preferred to take completely his side without even checking on me! it's just incredible, I'm considering leaving the page, I already work in much better workplaces for music and they just take 10% commission, not this usury 20%.

If you had opted for 'one day expiry', then it cannot be extended. You will have to send a new offer again. To avoid this hassle, I usually skip the expiry check box. And I usually withdraw the offer, if I don't hear from the buyer for 3-4 days.

My account was disabled and I waited for 90 days, after 90 days the account was reopen for me to withdraw my funds, I've added PayPal to withdraw my earnings but it's saying (Withdrawal was not completed. Please try again or contact Customer Support for more details. ) Please can anyone help me because I've reached out to support countless time and they are not answering just kept on repeating the same thing and not the solution to the issue. Please any solution Thanks

Good dey fiverr forum. I have issues withdrawing from my fiverr acct on this acct username; the account got blocked with $459 pending and after 90 days withdrawal link was sent but we were unable to withdraw the fund due to the link expired before the normal 7days interval. i have contacted fiverr support but no solution. in the process the account was blocked again so i waited for another 3 months but the withdrawal link was not sent. support is not even responding to my request this is bad experience .. please at fiverr i need help resolving this issues. Thank you i am looking for your response. i pray our labor will not be in vain.

After a decade on Fiverr, I’ve learned not to let anyone push me around or expect me to work for free. I've had my share of tough customers (though not many), and in your situation, I'd simply send a custom offer and make it clear that I’m willing to do additional work—for a fee. I don’t work for free, and I don’t offer refunds for work that’s already done, whether it's partial or full, unless it's my mistake. If I’ve completed the agreed-upon work, I just resend it if they're not willing to pay for extra revisions. This approach quickly shows the buyer that I'm not someone they can bully or trick into working for free. It sets a clear boundary and expectation right from the start: you pay for my time. If they refuse, I'm prepared to have a delivery button standoff until they cave, or until customer support steps in, whether in my favor or theirs. They can’t force them to accept a delivery, so it might drag out and as a worst case scenario, they might side with the buyer and cancel the order forcibly. That's one of the key metrics in the new success score, so I'm more careful about the buyers I chose to work with now compared to before. I once had to redeliver an order for two months (every single day) before the buyer finally backed down, but ultimately, I got paid. Another time, a buyer chose to just complete the order rather than pay for my time, and left a one-star review. I’m okay with that. I'd rather take that hit than start down the slippery slope of letting people push me around. Canceling an order just to avoid negative feedback is essentially review sanitization, and doing that means your pride goes down the drain along with your earnings.

Me and my client have completed 3 projects together. The third project did not go smoothly, and he requested a discount for the fourth one. However, I was unavailable on the day he proposed, so I had to halt work on the fourth project. Now, he is asking for a partial refund for the third project. How should I proceed in this scenario?

These are payment methods (for paying for orders). Perhaps you'll find other options on the Payout methods. To manage payout methods, go to your Earnings page while in seller mode. To go there, hover over My business in the main menu and click on Earnings in the dropdown menu. Then click on Manage payout methods. The options available to you will differ depending on your country, so you'll hopefully find an alternative that works for you. I hope this helps!

My account has been disabled for 90 days. I waited then I receive an email from fiverr to withdraw but the withdrawal option was disabled and I can't choose and Add Payout Method. I contact fiverr customer support but no change. Please enable my withdrawal option .

Hello, Fiverr community, I need assistance with my withdrawal option after a 90-day account was disabled and I was allowed to withdraw now but the withdrawal option is disabled. I have sent messages to the CS but nothing happened and they couldn't give a reply back. Kindly assist me on how to get it done. Thank you

Hi there. Have you received an email that you can withdraw your funds?