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  1. Customer service is everything. Being buyer-friendly on Fiverr requires more than just meeting and exceeding expectations. Message Management is just as essential to your account's growth. Responding quickly to inquiries from potential buyers and buyers with orders already in progress will directly impact your buyer satisfaction and, in turn, help you level up faster. Your dashboard includes two crucial indicators related to messaging: Inbox Response Rate and Order Response Rate. Inbox Response Rate tracks your response to the first message from a potential buyer. The quicker you reply, the more likely you will close the deal and sell your gig. The Inbox Response Rate tracks the percentage of first messages you answered within 24 hours over the last 60 days. Your percentage will decline if you don’t respond within 24 hours. Respond quickly, however, and buyers are far more likely to close the deal. Our stats show that sellers that respond to new inquiries within twelve hours triple their chances of closing a sale than those who respond after twelve hours. Buyers are looking to get their job done and won’t wait long. If they don’t hear from you, they will likely move on to a more responsive seller. Similarly, the Order Response Rate tracks your responsiveness to messages you receive from buyers associated with an active order, including order start messages, revision requests, and any contact the buyer may have along the way. It’s a good idea to initiate contact once the purchase is made with a simple “Thank you, I have everything that I need to start your order and I will reach out if I have any questions”. This goes a long way in demonstrating that you’re genuinely interested in the buyer and value their business. Also, remember that Fiverr offers several highly effective tools to help you manage your messages efficiently. Download the Fiverr App to receive notifications on new messages wherever you are. You can set up custom Quick Responses to reply when you have little time, assuring contact with the buyer and protecting your response rate. If you’re unavailable for an extended period, be sure to visit your profile page, where you can click on “Set Availability” and enter the time and details of your absence. Buyers visiting your gig or profile pages will see that you’re unavailable and have the opportunity to leave a message. Using this feature ensures that your Inbox Response Rate won’t be impacted. And Remember, you don’t need to respond directly to spam or inappropriate messages. Each message includes the ability to send a report to Fiverr.. Sending that report removes the message from your queue and the obligation to respond. The key to attracting and keeping customers on Fiverr isn’t a secret. Like every great relationship, buyers and sellers thrive on Great Communication. Want to read more? Check out our Help Center articles: Using Quick Responses Using your inbox on the mobile app Everything you need to know about response time & rate Order Response Rate Response time and response rate FAQ Part of the Seller Plus program and facing challenges managing messages? Connect with your success manager for personalized recommendations.
  2. Greetings Everyone! Can anyone help me or guide me to resolve the issue that my response rate is not showing in performance metrics of levels? Regards, Neha Ali Khan
  3. Each voice-over actor have their own ways of doing things, but it's pretty standard for us to offer two types of rights: commercial rights for general business use and broadcast rights for when the work is meant for bigger audiences, like on TV or radio. In the U.S., it's not unusual to have separate deals for nationwide broadcasts, say, for a TV ad that's going to be shown all over the country. When a client needs more than one script, that's when you usually see multiples coming into play. For example, they might need two different scripts for two different projects. We often set a time limit on these rights (I don't) like allowing the use of the voice-over for just one year. After that, they would have to pay for the rights again to continue using it. If you're thinking about rights on Fiverr, you're covered by the terms of service. See "11.1 Voice Over Commercial Buy-Out" here for more info: Fiverr's Terms of Service But if you're not using Fiverr and are going solo, you'll need to sort out your own contracts for this stuff. Fiverr VOs price their services by the word + usage rights, but in different markets, you would go by pricing depending on project type instead. An example that many like to follow in the US (I'm not American) is the GVAA rate guide: GVAA Rate Guide | Global Voice Acting Academy | Voice Over Coaching & Classes (globalvoiceacademy.com) It gives you an idea of the going market rates for different types of voice over services (in the US). Your country might have something similar. If you're sticking with Fiverr, though, don't worry too much about this, because the terms of service covers you regarding rights packages. If you're selling VO services outside of Fiverr too, you might want to look into contracts. If so, just Google it and you'll find resources for that. The whole idea of selling rights separately is to make it clear that your gig price is just for the studio time. Then, if the buyer wants to use your voice in different ways, they pay extra for the rights based on what they're planning to do with it. And as I said, each voice actor have their own way of doing things, so your mileage may vary.
  4. dianabelfor

    Seller plus

    Fiverr gives several reasons why I could bennefit to be a seller plus. Does it realy helps me as a seller, to get more or easier income when start paying as a seller plus on Fiverr? Thanks for your response.
  5. andlii

    Brief

    Hello! Has anyone solved the mystery of the briefs? From May last year until the end of 2023, I received briefs almost every day. And then they suddenly disappeared (I didn't change anything in the gig that could affect it). At first I thought it was just clients contacting directly, but then I found out that my colleagues get several proposals every day. And other colleagues have the same problem as me & fiverr can't answer anything. For 5 months now I've not a single brief for my category. Kind regards 💚
  6. Hello everyone! I am an architect and, just as all of you, I am also a freelancer on Fiverr, who tries to do 110% to guarantee the client satisfaction. We all put effort and dedication to carry on this job on this platform, and sometimes having to deal with difficult clients or buyers that just disappears. Other times, fortunately, you can establish a strong relation with your buyers, starting a long term job or just repeating the order. Till December 2023 the metric to reach the upper levels seemed to be fair, focusing on the clients rating, average response time or earnings. But now Fiverr decided to introduce the WORST metrics ever: SUCCESS SCORE. My field is architecture and digital art. I've being a Fiverr freelancer for less than a year, so I completed few orders, also because this would be just a second job for me and I don't take more than 2 client at the same time. So my Gig with most reviews (10 reviews with 5 stars and some of them from the same buyers) has evaluated by the success score as "strong negative client satisfaction" and "negative impact". How does it is possible? It doesn't make sense. So I asked to the Fiverr Help Center and they explained to me that this metrics considers also the "anonymous buyer evaluations" (i didn't even know about this) and for the other freelancer ratings. So just to sum up, all my effort for creating a gig, making a presentation video, guarantying multiple revisions without any additional cost, being highly responsive with my client to reach the bests result, all of this is USELESS because Fiverr has introduced a new metric with totally LACK OF TRANSPARENCY, based on some unpredictable statistic of other freelancer of some anonymous reviews of a client (?). IT'S A SHAME AND A LACK OF RESPECT FOR US AS FREELANCERS. In this way it will me even more difficult to be promoted for free and to reach the next levels. FIVERR SHOULD RECONSIDER THIS NEW METRICS CHANGE AND COME BACK TO THE OLD EVALUATION SYSTEM. I repeat, I use Fiver as a second job, but now I highly demotivated. Why should I keep using this platform? (furthermore between taxes and conversion rate fiverr and banks keeps almost the 30% of the earnings). Does it steel make sense? I invite all the freelancer to thinking along that. Fiverr it's doing bad.
  7. This happened to me too! My impressions 20X in a matter of weeks and the amount of enquires I received was unsustainable. I had to extend delivery times to 2 weeks and significantly increase prices to keep up with the demand. I lost my top rated seller badge due to my response rate and not being able to get back to prospects promptly. This was due to MANY of them being spam messages from people looking for work too.
  8. Have a project idea but feeling a bit lost on the necessary steps to achieve the results you desire? Or perhaps you know exactly what needs to be done but you’re having trouble pinpointing the right seller? For situations like these, engaging in one of our new consultation services could be the right solution. If you’re looking for a consultation for your next project you can either explore the new consultation vertical or make use of the new “consult with a specialist” feature. The consultation vertical is filled with industry experts who can provide strategic direction based on your goals to ensure you get the results you are looking for. Alternatively, you can also choose to use the new "consult with a specialist" feature. This new feature allows you to purchase a one-time, one-on-one video consultation with sellers before committing to their full services. Here’s why this feature is a game-changer: Hire with Confidence- In a sea of talented freelancers, finding the right fit can be daunting. Booking a consultation lets you vet your prospects and ask crucial questions to ensure they're the perfect match for your job. Expert Advice on Next Steps- Consultation calls open the door to tapping into the expertise of sellers. Gain insights, guidance, and advice on what's possible and the steps required to get there. Build a Professional Relationship- Doing business is far more reassuring when it's with someone you know. A pre-service consultation not only ensures the seller understands your product goals but also makes the entire experience smoother and more effective. To book a consultation, simply look for a seller with the “book a consultation” option on their profile or Gig page. Decide how long you would like the consultation to run then schedule the call based on the seller's availability. All meetings will be held on Zoom and can be accessed either from your email or your order page. Post-call, you'll receive written notes from the seller, empowering you to confidently decide whether to proceed with their service Bringing your project to life may demand hard work and strategic moves, but you don't have to navigate this journey alone. With our new consultation category and the option to connect with freelancers before committing, you can gain expert guidance from industry experts who can help you reach your goals.
  9. In light of our new ratings and review system, let’s discuss the dos and don'ts of soliciting reviews from your customers. Understanding the importance of positive reviews in achieving success on Fiverr, it's crucial to consistently provide an excellent experience for your buyers. This involves effective communication, upholding professionalism, and delivering top-notch work—all of which can lead to better reviews. Beyond these dedicated efforts in the order process, sometimes, a buyer won’t leave a review, and it may also be necessary to actively ask and encourage buyers to leave one to ensure you get the credit due. When asking for feedback, it’s important to adhere to our Terms of Service and avoid the following: Feedback manipulation- This is defined as using manipulative language to influence favorable reviews. Tactics such as bribing, coaching, or guilt-tripping customers are not acceptable. Examples include: “Please leave me a good review.” Or, “If you had a good experience, please leave a review". “I won’t be able to feed my family if you leave me a bad review.” “If you leave me a good review I will deliver something a little extra for you.” Threats- Steer clear of any actions that imply negative repercussions for customers leaving unfavorable reviews. Examples include: “I will ruin your website if you don’t leave me a good review.” “I will report you if you don’t leave a good review.” When in doubt, simply asking for an honest review could go a long way. Once submitted, unless it violates our Terms of Service, a review can only be changed or removed by Customer Support. If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. If your buyer mentions the low rating was an accident, you can coach them through the process of revising the review by reaching out to Customer Support. Keep in mind that before changing the review, Support will examine the conversation to ensure no manipulation took place. Use phrases like, “if you’d like” or “no pressure” to ensure your messages are not interpreted as manipulation. Remember, maintaining an impartial tone when discussing feedback with customers is essential. Avoid placing undue pressure on them to rate you in a specific way. This approach not only ensures customer satisfaction but also safeguards you from warnings or potential bans, ultimately preserving your long-term success on the platform.
  10. If it’s taking into account a specific time frame, for example the last 24 months, then changes can happen at any time. Let’s say you had a negative private review 24 months ago. As soon as you hit 24 months and one day, that negative review isn’t impacting you any more, so your score would seem to inexplicably increase. I have no idea if this is how it works, I’m just guessing at what could cause movement like this with no orders. Unfortunately, I think you’re right. However, even if you could be certain that customers completely understand it, it’s still a flawed metric. Asking for buyers to rate the price (a variable) and the quality (another variable) in one question means that any ratings left by a buyer are ambiguous at best (misleading at worst). Not to mention that buyers agreed the price when they started, so the price shouldn’t be a factor — only the quality of delivery.
  11. I have only 3 gigs in total, but Fiverr does not allow me to create 4th one. I contacted CS 2 days ago, still no response. There is at least one more topic on the matter.
  12. from last 5 days, i am trying to withdraw and this is first time, when i try to add payment method system show a message that a link has been sent to your email address. but i do not found any email from last 5 days. then i wrote a ticket to fiverr (attached screenshot) but still no response. what should i do
  13. I wonder what led to the changes to the leveling system and all, but I'm not a fan of it, and by the looks of it, almost nobody is. Before the implementation of the new system, I deleted every single gig and only left my most successful gig and a new gig with way fewer orders but good potential. I thought surely I would maintain my level; I was wrong. I'm not even close. I tried understanding each metric and how the new system worked so that I could improve accordingly, but you can't fix something that isn't broken. Simply put, I've only ever received one bad review, which was a 4.7. My field of work is pretty straight-forward, and you get what you're promised (unlike the competitive field of design and others where subjective factors come into play). My success score is 4 and I've made every effort to change it. I put together a strategy from whatever I could understand from the vague CS response. I implemented the strategy, worked on my second gig, worked on client satisfaction as much as I could (I didn't offer to massage their feet), and more. Now the question was, when can I see the results? When are the stats for my second gig going to appear? Did the vague metrics that I worked on improve? I came to this forum to get these questions answered. From what I've gathered, there is no set time when metrics are updated. There are metrics you may never know that will drown you. You won't know whether something you worked on was successful or failed. As they say, "if it ain't broke, don't fix it."
  14. I need to talk about a problem with Fiverr's support team. They should reply to us within 1-2 days, but it's taking them 4-7 days, which is too long. Here's why this is important: I had a situation where a buyer ordered something outside my niche without discussing any details. I needed to cancel the order without negatively affecting my stats, so I contacted support. But because they replied late, the buyer canceled the order on their own. This ended up affecting my gig cancellation rate.
  15. Hi Friends. I am facing new problem which I not experience before. On 24 March client place order accidentally without submitting requirements he cancelled the order and mentioned on order cancellation reason "order place by mistake.. As per rule those order which place accidentally or before submitting requirements if buyer cancel then they have no negative effects on seller level metrics. But but unfortunately my score rate decrease suddenly and also my gig disappear from searches and on my gigs it's clearly mentioned order cancellation ( strong negative impact.. I open already 3 tickets and also emailed to Fiverr customer support 2 times. But unfortunately I not got any response yet from Fiverr regarding my issue. And my metrics also down. What can I do now ???
  16. It's not that in depth. It just covers payments (aka Fiverr takes care of that) cancellations (Fiverr takes care of the $$$, consider partial refunds if available), the feedback stuff above, links to various pages and the CS ticket page, and finally some tips. Mostly focused on sellers being well dodgy. If anyone has any lesser-known dodgy seller scams to share, please let me know. Which reminds me, I don't have a section on AI and Fiverr's marvellous AI disclosure policy. I should probably include a helpful little note about that, along with a note that Fiverr encourages sellers to use ChatGPT to communicate and it's really a whole lot of caveat emptor, so if there are any robot-sounding sellers, that's probably why. It all plays into the questionnaire where I have a question about whether they are new or not. If new, I chuck this into my response for them to chew over while my (now completely AI-free due to technical difficulties my incompetence ) automations break down and fall apart in the background, leaving me staring into the middle distance blankly, wondering if I'm too young for a middle age crisis. But yeah, I could probably distribute free copies when it's done and after I've checked with CS that this isn't the sort of thing that Fiverr doesn't like. It does, after all, help buyers to not accidentally leave 4.7 reviews when they wanted to leave 5 star reviews. I did notice a little flurry of staff activity shortly after this was posted, so I'm hoping that the lack of response indicates not. Or maybe they're fixing the help center. Or maybe they were just listening, as usual. Probably won't be done for another month though.
  17. andlii

    Brief

    Hello! Tell me, has anyone solved the mystery of the briefs? From May last year until the end of 2023, I received briefs almost every day. And then they suddenly disappeared (I didn't change anything in the gig that could affect it). At first I thought it was just clients contacting directly, but then I found out that my colleagues get several proposals every day. And other colleagues have the same problem as me and fiverr can't answer anything. And for 5 months now not a single brief for my category. Kind regards 💚
  18. After the new update my response rate going low. Now a days I message immediately when a buyer knock me. But my response rate is not increasing. Some cases buyer does not reply. May be they have gone to another seller. Is there a problem with my response rate if the buyer doesn't replay ?
  19. Data Science category greyed out. though i have vetted my skills, but till now i didn't hear anything from fiverr evaluation team. I am not able to creat gig in data science and AI category
  20. I withdrawal money on 3/8/2024 now today is 19/03/2024. I contacted many time to fiverr and payoneer. Still not resolved my issue both side both company payoneer and fiverr saying contact to each other. But i think fiverr is big company they have rights to track where payment has been sent. I have received payment id from fiverr and contact with payoneer and they are saying its fiverr issue they send payment another payoneer account. I have withdrawal money many time into payoneer account. How is this possible now payment sent in another payoneer account. Its mean its technical issuw with fiverr. Now fiverr not refund me money. I am level 2. How i can continue with this behavior. Customer support is useless I have an issue with my payment they sending me payment method technique and saying again and again contact with payoneer. Kindly check out from history where you have sent my payment and contact with payoneer by yourself its not was my mistake its your and you have to handle this situation. I have a commented a lot of time in social pages on fiverr and payoneer no response
  21. Dear Expert Community Team, I am writing to seek guidance on billing and payments procedures 2024. As a user from Bangladesh, I have previously utilized the option for local bank transfers. However, with the recent updates on Fiverr, I have noticed that this feature is no longer available to me. Consequently, I am unsure about how to proceed with withdrawing the balance from my account. Could you please provide me with information on alternative methods or any adjustments needed to access the withdrawal options available in my region? Your assistance in clarifying this matter would be greatly appreciated. Thank you for your attention to this inquiry. I look forward to your prompt response and guidance on resolving this issue. Warm regards, shoriful88 www.fiverr.com/shoriful88
  22. Dear Community, I've tried many times to complete the online form in order to get vetted for the category "Book & Ebook Writing". This form: https://fiverr.formtitan.com/ftproject/vetted-only. And the support person doesn't bother to understand my question and sends me a ready-made answer that has nothing to do with it!!! I hope someone will be kind enough to help me at last! My problem is the size of the required video: First the system tells me I'm allowed 30 MB, which seems reasonable for a one-minute video. I reduce the size of my video, which is 70 MB, to 27 MB. Perfect, I say to myself. Well, it's not! An error message now tells me that I'm not allowed to exceed 5 MB! I spent a lot of time making this video. I'm not a filmmaker, I'm a writer. And if I cut my video down to the extreme, it becomes completely blurry. I think there's a bug in this form. What should I do? I just don't know how to make a 4 MB video (because it's the whole package that can't be bigger than 5 MB!). And it's driving me crazy, because every time I try, I have to fill in everything from the beginning, because you can't save! Thanks in advance for your help, Sylvie
  23. Success Score has no apparent meaning. It is high (8 or 9) in my least requested gigs. It is low (4 or 5) in my most requested gigs, in areas that makes no sense. For instance, Order cancellations have a "Strong Negative Impact" in a gig where order cancellation ratio is 0%. Client satisfaction has a "Strong Negative Impact" in a gig with only 5-stars reviews. "Effective comunication" has a Negative impact, but my client always rate me for my good communication, I always help them figuring out their needs and I'm very clear on the specifications of each single order. Even if these evaluations by Fiverr were true, there's no way to tell what is wrong, leave alone how to fix it. Is anyone in the same spot? Otherwise, has anyone found a key to improve his/her success score and is willing to share his/her observations on this new system?
  24. This pop-up says that after 24 hours I can verify my phone number. But after 24 hours, it's still not working (about 3 days). I have also informed Fiverr support about this, but I'm not getting any response. Without phone verification, I can't even withdraw my payment. Now what can I do to solve this? Looking for expert help, please help me. 🙏
  25. Sometime brief don't match same to same with your gig service but match with your gig category. You should ignore this. If your are getting brief with other category then You can edit your gig and set your service related keyword. So Fiverr algorism will acknowledge about your service and then send related brief.
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