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  1. Customer service is everything. Being buyer-friendly on Fiverr requires more than just meeting and exceeding expectations. Message Management is just as essential to your account's growth. Responding quickly to inquiries from potential buyers and buyers with orders already in progress will directly impact your buyer satisfaction and, in turn, help you level up faster. Your dashboard includes two crucial indicators related to messaging: Inbox Response Rate and Order Response Rate. Inbox Response Rate tracks your response to the first message from a potential buyer. The quicker you reply, the more likely you will close the deal and sell your gig. The Inbox Response Rate tracks the percentage of first messages you answered within 24 hours over the last 60 days. Your percentage will decline if you don’t respond within 24 hours. Respond quickly, however, and buyers are far more likely to close the deal. Our stats show that sellers that respond to new inquiries within twelve hours triple their chances of closing a sale than those who respond after twelve hours. Buyers are looking to get their job done and won’t wait long. If they don’t hear from you, they will likely move on to a more responsive seller. Similarly, the Order Response Rate tracks your responsiveness to messages you receive from buyers associated with an active order, including order start messages, revision requests, and any contact the buyer may have along the way. It’s a good idea to initiate contact once the purchase is made with a simple “Thank you, I have everything that I need to start your order and I will reach out if I have any questions”. This goes a long way in demonstrating that you’re genuinely interested in the buyer and value their business. Also, remember that Fiverr offers several highly effective tools to help you manage your messages efficiently. Download the Fiverr App to receive notifications on new messages wherever you are. You can set up custom Quick Responses to reply when you have little time, assuring contact with the buyer and protecting your response rate. If you’re unavailable for an extended period, be sure to visit your profile page, where you can click on “Set Availability” and enter the time and details of your absence. Buyers visiting your gig or profile pages will see that you’re unavailable and have the opportunity to leave a message. Using this feature ensures that your Inbox Response Rate won’t be impacted. And Remember, you don’t need to respond directly to spam or inappropriate messages. Each message includes the ability to send a report to Fiverr.. Sending that report removes the message from your queue and the obligation to respond. The key to attracting and keeping customers on Fiverr isn’t a secret. Like every great relationship, buyers and sellers thrive on Great Communication. Want to read more? Check out our Help Center articles: Using Quick Responses Using your inbox on the mobile app Everything you need to know about response time & rate Order Response Rate Response time and response rate FAQ Part of the Seller Plus program and facing challenges managing messages? Connect with your success manager for personalized recommendations.
  2. is possible for the buyer to cancel this order when it is already delivered?
  3. I am so excited to be a part of Fiverr, wish to share my wealth of experience. Any advice for a Newbie like me☺️
  4. In light of our new ratings and review system, let’s discuss the dos and don'ts of soliciting reviews from your customers. Understanding the importance of positive reviews in achieving success on Fiverr, it's crucial to consistently provide an excellent experience for your buyers. This involves effective communication, upholding professionalism, and delivering top-notch work—all of which can lead to better reviews. Beyond these dedicated efforts in the order process, sometimes, a buyer won’t leave a review, and it may also be necessary to actively ask and encourage buyers to leave one to ensure you get the credit due. When asking for feedback, it’s important to adhere to our Terms of Service and avoid the following: Feedback manipulation- This is defined as using manipulative language to influence favorable reviews. Tactics such as bribing, coaching, or guilt-tripping customers are not acceptable. Examples include: “Please leave me a good review.” Or, “If you had a good experience, please leave a review". “I won’t be able to feed my family if you leave me a bad review.” “If you leave me a good review I will deliver something a little extra for you.” Threats- Steer clear of any actions that imply negative repercussions for customers leaving unfavorable reviews. Examples include: “I will ruin your website if you don’t leave me a good review.” “I will report you if you don’t leave a good review.” When in doubt, simply asking for an honest review could go a long way. Once submitted, unless it violates our Terms of Service, a review can only be changed or removed by Customer Support. If you disagree with or require further clarification on a review, you may politely inquire without being confrontational. For instance, you could say, "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." In cases where a buyer unintentionally leaves a low rating, tactfully seeking clarification may prompt them to want to correct the review. If your buyer mentions the low rating was an accident, you can coach them through the process of revising the review by reaching out to Customer Support. Keep in mind that before changing the review, Support will examine the conversation to ensure no manipulation took place. Use phrases like, “if you’d like” or “no pressure” to ensure your messages are not interpreted as manipulation. Remember, maintaining an impartial tone when discussing feedback with customers is essential. Avoid placing undue pressure on them to rate you in a specific way. This approach not only ensures customer satisfaction but also safeguards you from warnings or potential bans, ultimately preserving your long-term success on the platform.
  5. Yep, as I said in another message. It differs from country to country. Some countries will establish certain rules when it comes to freelancing or ride sharing, or any independent activity. But that's the exception, not the norm worldwide. You are still not employed by Fiverr, which was the point of the entire discussion 🙂 Yeah, because not a lot of people leave private reviews. At least in my experience, only those that are unhappy do. And since Fiverr sees private reviews as more important than those public ones, if you just have a bad private review or 1 bad private review and one good one, it's easy to see why they show your gig has a "Strong negative impact". I have a gig which in the past 3 years only had 5 star reviews. Yet the buyer satisfaction showed negative impact, and a few days ago it changed to "Strong negative impact". It only had 2 orders in the past 5 months, each with a 5 star review, and the last order was 2 months ago. Before the review system and level system was active. How can things change from negative to strong negative without any order or review.. not to mention all reviews were very positive? Clearly either someone left me a bad private review by mistake without knowing, and as you can see, there are a lot of private metrics that we just don't have access to. That's why the success score feels random without access to that data. Realistically, as long as they guarantee people their private reviews will never be shared, we will never have access to that data. And as others said, how can you improve without having the full picture of what happened? We can blame sellers who scammed buyers and manipulated the system to their own benefit. That's why private reviews were implemented, the new leveling system, etc. And I am sure Fiverr will continue to add these anti-seller measures. Which is unfortunate because it affects legit sellers. I had more reviews under 5 stars in the first 3 months of this year than all of last year combined...
  6. How many Gigs can you publish as a new seller as per latest guidlines?
  7. Hi there , I am sajjad sabbir . I was published two gig before 45 days. But i am not face any buyer massage . Gig click ratio is good ,that is 18 . Can anyone help me how i find order i also attach my gig cover photo .Please any one help me for solving this reason
  8. I'm facing Difficulty getting my first order on Fiverr, Seniors guide, please
  9. It was my 2nd Order. Faced some complications but can overcome them soon. Wish me the Best of Luck that I can achieve my goal. Thank You Antara Azad.
  10. I received an order a few days ago and the buyer sent me a message saying: 'Let me know when you want to get started?', I replied with a suggested time and I've heard nothing back from them. The delivery date is today but I don't have the information I need for them to undertake the work. I've messaged again and still nothing. What should I do? Is this common practice? Thanks
  11. Hello everyone! I am an architect and, just as all of you, I am also a freelancer on Fiverr, who tries to do 110% to guarantee the client satisfaction. We all put effort and dedication to carry on this job on this platform, and sometimes having to deal with difficult clients or buyers that just disappears. Other times, fortunately, you can establish a strong relation with your buyers, starting a long term job or just repeating the order. Till December 2023 the metric to reach the upper levels seemed to be fair, focusing on the clients rating, average response time or earnings. But now Fiverr decided to introduce the WORST metrics ever: SUCCESS SCORE. My field is architecture and digital art. I've being a Fiverr freelancer for less than a year, so I completed few orders, also because this would be just a second job for me and I don't take more than 2 client at the same time. So my Gig with most reviews (10 reviews with 5 stars and some of them from the same buyers) has evaluated by the success score as "strong negative client satisfaction" and "negative impact". How does it is possible? It doesn't make sense. So I asked to the Fiverr Help Center and they explained to me that this metrics considers also the "anonymous buyer evaluations" (i didn't even know about this) and for the other freelancer ratings. So just to sum up, all my effort for creating a gig, making a presentation video, guarantying multiple revisions without any additional cost, being highly responsive with my client to reach the bests result, all of this is USELESS because Fiverr has introduced a new metric with totally LACK OF TRANSPARENCY, based on some unpredictable statistic of other freelancer of some anonymous reviews of a client (?). IT'S A SHAME AND A LACK OF RESPECT FOR US AS FREELANCERS. In this way it will me even more difficult to be promoted for free and to reach the next levels. FIVERR SHOULD RECONSIDER THIS NEW METRICS CHANGE AND COME BACK TO THE OLD EVALUATION SYSTEM. I repeat, I use Fiver as a second job, but now I highly demotivated. Why should I keep using this platform? (furthermore between taxes and conversion rate fiverr and banks keeps almost the 30% of the earnings). Does it steel make sense? I invite all the freelancer to thinking along that. Fiverr it's doing bad.
  12. Have a project idea but feeling a bit lost on the necessary steps to achieve the results you desire? Or perhaps you know exactly what needs to be done but you’re having trouble pinpointing the right seller? For situations like these, engaging in one of our new consultation services could be the right solution. If you’re looking for a consultation for your next project you can either explore the new consultation vertical or make use of the new “consult with a specialist” feature. The consultation vertical is filled with industry experts who can provide strategic direction based on your goals to ensure you get the results you are looking for. Alternatively, you can also choose to use the new "consult with a specialist" feature. This new feature allows you to purchase a one-time, one-on-one video consultation with sellers before committing to their full services. Here’s why this feature is a game-changer: Hire with Confidence- In a sea of talented freelancers, finding the right fit can be daunting. Booking a consultation lets you vet your prospects and ask crucial questions to ensure they're the perfect match for your job. Expert Advice on Next Steps- Consultation calls open the door to tapping into the expertise of sellers. Gain insights, guidance, and advice on what's possible and the steps required to get there. Build a Professional Relationship- Doing business is far more reassuring when it's with someone you know. A pre-service consultation not only ensures the seller understands your product goals but also makes the entire experience smoother and more effective. To book a consultation, simply look for a seller with the “book a consultation” option on their profile or Gig page. Decide how long you would like the consultation to run then schedule the call based on the seller's availability. All meetings will be held on Zoom and can be accessed either from your email or your order page. Post-call, you'll receive written notes from the seller, empowering you to confidently decide whether to proceed with their service Bringing your project to life may demand hard work and strategic moves, but you don't have to navigate this journey alone. With our new consultation category and the option to connect with freelancers before committing, you can gain expert guidance from industry experts who can help you reach your goals.
  13. It has now gone live: After endless conversations with my Success Manager, thousands of comments from confused sellers here in the forum and the hope that the wrongfully negative Order Cancellations would be deleted and thus no longer affect me ... all of this has achieved nothing. I am now officially a level 0 seller on page 1 of best-selling gigs (let's see for how long) thanks to negatively affecting order cancellations (1 out of 545 orders was cancelled), an average 5-star rating, Repeat Buyer's Badge and high-quality customers like Google, Renault, Volkswagen, and co. That doesn't feel good, it's a shame that no help can be expected. By the way: My Success Manager recently said that the order cancellations that have a negative impact on the Success Score, even though they were caused by Customer Support and should never have affected us, were NOT a bug. It was intended that they would affect us, but Fiverr has changed its mind (even though that wasn't helpul at all, at least yet). Anyway, have a nice evening, I hope you're doing better.
  14. I Understood. But if the buyer scams and cancels the order then what should I do?
  15. If it’s taking into account a specific time frame, for example the last 24 months, then changes can happen at any time. Let’s say you had a negative private review 24 months ago. As soon as you hit 24 months and one day, that negative review isn’t impacting you any more, so your score would seem to inexplicably increase. I have no idea if this is how it works, I’m just guessing at what could cause movement like this with no orders. Unfortunately, I think you’re right. However, even if you could be certain that customers completely understand it, it’s still a flawed metric. Asking for buyers to rate the price (a variable) and the quality (another variable) in one question means that any ratings left by a buyer are ambiguous at best (misleading at worst). Not to mention that buyers agreed the price when they started, so the price shouldn’t be a factor — only the quality of delivery.
  16. I Understood. But if the buyer scams and cancels the order then what should I do?
  17. Hi, I am Hafizur Rahman an SEO Expert. I am a new user of the Fiverr marketplace. I need help how to become a successful freelancer in this field. I need help from buyer and seller. Is there any way to get more jobs? Please give me a suggestion.
  18. Please, give me tips. How can I get more click, impression and order?
  19. What is low Performance? Any one facing same issue. I am working on fiverr from last 5 years and fiverr put my account on "Low Performance". My gigs are not visible and i have no new order from past 2 months. My performance is highly impacted. Need help regarding this issue.
  20. Well there are plenty of sellers begging/forcing buyers to leave a 5 star rating before they send their work. There are lots of sellers that consciously manipulate the system, curate reviews by canceling, etc. You can find lots of posts from buyers upset that their sellers delivered very poor work or even scammed them and got their 5 star review and then did not send anything. Obviously that reached Fiverr and they started implementing all kinds of things. What's funny to me is that before this level and review system change, we had pretty much the same metrics, but more of them were hidden. Now we can see waht metrics affect our success score, so there's more info than we ever had, and people are outraged. The problem here is not the info we get, it's the success score being affected by private ratings, and the success score affecting what level you are. As you said, if a buyer randomly leaves a private review at 3 AM (which happened to me by the way, a public 1 star review because the buyer was tired, and the review text was positive), then that will affect you for months.
    • I was notified this morning that my order Order number
      #FO830A7427308 from Egypthian D was canceled without explanation. The first issue is that the order was in 2 parts, the first being FO1123C51E045 that I paid for but never received the file since he was going to be using the same file for the second part FO1123C51E045. Canceling the second order has resulted in me only being credited for the second order, not the first. More importantly, no explanation was given for canceling the second order. I had not requested it, and I don't believe Egypthian D requested it. Please refund my total amount paid for BOTH orders and also provide me with an explanation for canceling. I would also like to know if the reason for the cancelation was security-related. It would be nice to know if I should be concerned about the integrity of my account. 

    1. pfalden

      pfalden

      I am also under a bit of a time crunch and need to fast-track this project, hopefully without starting from scratch with another gig

       

  21. Will the gig's performance be affected if the buyer gives no review after the order is completed?
  22. Alhamdulillah! Got my 2nd order completed! I completed the task beautifully 😍 The buyer seemed very satisfied with the work. Received a 5-star review immediately upon delivery. From my little experience, I can say giving time will result in something good. The 1st order came on February 18th and the 2nd order on March 24th. All together, Alhamdulillah 😊
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