Yes, I saw that somewhere, but Fiverr doesn’t provide that information.
I keep track of all my sales, but since these rates are based on 60 days, it would take too long to count all my sales, count all my refunds, and find out if Fiverr got the math done.
I’m suspicious because sometimes it feels like I need to deliver 5 or 10 orders to raise my order completion rate by +1%, and sometimes it doesn’t even happen.
My refund rate for April was 5.44%
My refund rate for March was 11.7%
The average of both is 8.57% so in a 60 day period, my order completion rate should be 91.43%
Either way, the seller level system is a huge failure. I am making less money, I didn’t even get my TRS level back even though Fiverr told me I had been nominated, and I see no benefit whatsoever.
All I see is good people being demoted, making less money, which means Fiverr makes less money. But nobody cares, nobody listens to us.