I’ve seen many sellers asking the question, “What should I do? It’s not fair! I did great work, I deserve to be paid.”
There seems to be a considerable number of new sellers that post here about buyers who threatens them with a bad review vs a refund. I have to believe dishonest buyers target what they feel are vulnerable. They pick a new seller who appears to be very talented and manipulate them through sob stories and butter them up with niceness. At the end, all that sweetness goes away.
It’s easier for a TRS or a successful level 2 to say no than a newbie. I don’t doubt TRS get these buyers as well, but they are not as easily manipulated with hundreds or thousands of reviews, so it’s easier for them to say no.
As a new seller, should you stand your ground, take the 1 star and maybe, just maybe customer support will see it your way and remove it? Will it hurt your ranking? It’s risky. What should you do?
Well, all that reading you did and I’m about to tell you - - - “I don’t know.” It’s up to you.
What I will tell you is what matters to me when I look at your gig. Since 97% of sellers have 5-star reviews, I actually look at their negative reviews, because that’s matters to me more. I want to see your response.
Are you professional? Are you negative right back? Are you positive? Did you reciprocate the response?
It is so easy for me to spot a fake, sham review because those buyers leave a 1 star with a generic comment like this (which tells me nothing about why the seller deserves 1 star):
“Terrible service, terrible seller, don’t buy. Don’t waste your money.”
Don’t fall into their trap. Cool down, sip your listen to some soothing , then come back and leave a professional & coherent response.
A real negative review on bad service is typically way more detailed. The buyer talks about what happened, the details of the transaction, communications - in other words, facts. There is only limited space so they won’t waste too much of it pouring words like, “terrible, awful, bad, . . .”
I real bad reviews, I see words like: "plagiarized, stolen, spun . . . " This is what I take seriously.
Dealing with people is hard. A new client can be awesome or it could be a nightmare. If you screwed up, well just admit to it - everyone is entitled to make a mistake. If you know you’re in the right, let the buyer fall on the —