It is yes, but it’s based on 3 years of doing exactly what I have suggested you do.
No, I am curious what you would think would be worth paying for the increased costs Fiverr would have.
If Fiverr did what you want then their costs would increase. They would need to make up the money from somewhere. How about a paid phoneline where you are charged $1/minute to talk to a CS representative, would you be willing to do that?
The Forum has an average response time of less than two minutes. When people have common issues like you did then posting a question on the forum (or looking at all the similar topics created) is the best idea really. In fact, I would argue that it’s better to get answers from experienced sellers than from a CS rep who hasn’t been a seller.