What are you trying to say over here? That buyers are ordering your gig, realizing that you don’t provide the services they’re looking for and then cancelling?
Well, it could be because of two reasons - either you’ve had a rather unfortunate string of buyers who have not read your gig title/description properly and ordered without realizing, or they’ve ordered your gig assuming that you provide a service which you do not.
It appears to me (at least) that there is some ambiguity in your gigs’ wordings that is leading to confuse your buyers. You can try these methods and see if they help:
- State your services clearly in the gig title.
- Ask your buyers to message you before they place an order (right at the top of the gig description) so that you can clear any confusion they might have.
- Include FAQs to clear any potential doubts (if any).