I am a Level 2 Seller that has been with Fiverr since 2014. I’ve completed nearly 500 orders on one gig with a 4.8 rating (every rating 5 except a few cancellations) and up until 3 days ago was receiving nearly 5 orders a day (average order $30). I literally quit my job to Fiverr full-time (in addition to a few other side things I have) and three days ago I stopped receiving orders.
I looked through searches and while my gig used to come up in the top 8 for some very oft-searched writing keywords, it was nowhere to be found. It is still showing as Active but it cannot be located anywhere but from my profile page or favourites.
I’ve contacted Customer Service and they said it has been Denied due to a Third Party TOS flag, however there is absolutely nothing about any 3rd parties in there and I’ve had no problems with it for 4 years.
They will not give me any information and a gig that was making me $500 per week is now gone. They said I can create a new one, but I had so much good feedback on that one that it will take me years to get back to where I was, especially in such a competitive space.
Fiverr has basically ruined my life now as I just signed a new lease on an apartment and they refuse to give me any information.