melvinzahitovic Posted August 19, 2017 Share Posted August 19, 2017 Hello there ! 🙂I have a problem, and I wonder if some of you have the same. So, ever since I began Fiverr, I have tried to answer all my messages within the hour, which I did most of the time, so I have good stats regarding that. But something I really don’t understand is that one day, I woke up and saw I had a 33% response rate and I answer ALL my messages. 😦Maybe there is something I haven’t been doing right…? :thinking: Link to comment Share on other sites More sharing options...
muhammadfaheem0 Posted August 19, 2017 Share Posted August 19, 2017 If you are sure, everything is fine from your side, please contact CS and ask them to fix it. I believe they will uplift it to 100% for you by refreshing your account. Link to comment Share on other sites More sharing options...
melvinzahitovic Posted August 19, 2017 Author Share Posted August 19, 2017 If you are sure, everything is fine from your side, please contact CS and ask them to fix it. I believe they will uplift it to 100% for you by refreshing your account.Thank you for your help. 🙂 Link to comment Share on other sites More sharing options...
johnwangui Posted August 19, 2017 Share Posted August 19, 2017 Do you answer spam messages? Those messages that are already reported as spam? May be that might be the reason. Link to comment Share on other sites More sharing options...
melvinzahitovic Posted August 19, 2017 Author Share Posted August 19, 2017 Do you answer spam messages? Those messages that are already reported as spam? May be that might be the reason.I only received one spam message, and I answered it a few days after receiving it, maybe that’s what triggered the low response rateThanks I had no idea about spam being a part of it, that’s a bit weird 🤨 Link to comment Share on other sites More sharing options...
miiila Posted August 19, 2017 Share Posted August 19, 2017 I only received one spam message, and I answered it a few days after receiving it, maybe that’s what triggered the low response rateThanks I had no idea about spam being a part of it, that’s a bit weird 🤨It happens a lot to me after spam messages, no matter how I react (not do anything if they are pre-spam-blocked by Fiverr; unspam and reply; unspam and reply and re-spam; report), chances are I’ll notice my response rate dropping the next day. It seems to be a bug affecting some accounts. Report it to CS with screenshot or link to the ‘spam-conversation’, they always set my rate back to where it should be, when it happens, even. It´s really annoying and wastes my and CS’s time, I hope it gets sorted out eventually. Link to comment Share on other sites More sharing options...
melvinzahitovic Posted August 19, 2017 Author Share Posted August 19, 2017 It happens a lot to me after spam messages, no matter how I react (not do anything if they are pre-spam-blocked by Fiverr; unspam and reply; unspam and reply and re-spam; report), chances are I’ll notice my response rate dropping the next day. It seems to be a bug affecting some accounts. Report it to CS with screenshot or link to the ‘spam-conversation’, they always set my rate back to where it should be, when it happens, even. It´s really annoying and wastes my and CS’s time, I hope it gets sorted out eventually.Oh okay, thanks for all the information, you helped me a lot !I’ll do what I have to to get it back up, they should change the system regarding spams at least, it’ll be less annoying for all of us. Link to comment Share on other sites More sharing options...
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