33% Response rate


#1

Hello there ! :slight_smile:
I have a problem, and I wonder if some of you have the same. So, ever since I began Fiverr, I have tried to answer all my messages within the hour, which I did most of the time, so I have good stats regarding that. But something I really don’t understand is that one day, I woke up and saw I had a 33% response rate and I answer ALL my messages. :frowning:

Maybe there is something I haven’t been doing right…? :thinking:


#2

If you are sure, everything is fine from your side, please contact CS and ask them to fix it. I believe they will uplift it to 100% for you by refreshing your account.


#3

Thank you for your help. :slight_smile:


#4

Do you answer spam messages? Those messages that are already reported as spam? May be that might be the reason.


#5

I only received one spam message, and I answered it a few days after receiving it, maybe that’s what triggered the low response rate
Thanks I had no idea about spam being a part of it, that’s a bit weird :face_with_raised_eyebrow:


#6

It happens a lot to me after spam messages, no matter how I react (not do anything if they are pre-spam-blocked by Fiverr; unspam and reply; unspam and reply and re-spam; report), chances are I’ll notice my response rate dropping the next day. It seems to be a bug affecting some accounts. Report it to CS with screenshot or link to the ‘spam-conversation’, they always set my rate back to where it should be, when it happens, even. It´s really annoying and wastes my and CS’s time, I hope it gets sorted out eventually.


#7

Oh okay, thanks for all the information, you helped me a lot !
I’ll do what I have to to get it back up, they should change the system regarding spams at least, it’ll be less annoying for all of us.