Admin Note: Thread pinned in “Improve my Gig” temporarily to offer a new view.
How I started:
LEVEL ONE: 16 MARCH 2015: I started selling on 7 February 2015, and by the end of the month I had my level 1 badge. Using the material I wrote below, my conversion rate went from ~.5% when I started to 3.7% as of 16 March 2015 (and it’s still climbing). When I started I only had one order every few days, but as of 16 March I’m doing at least one order a day but usually between three to five. At this rate I’ll get my level 2 badge as soon as I’m eligible for it.
LEVEL TWO: 31 MARCH 2015: After just 53 days of selling on Fiverr, I achieved my level 2 status. Since the last update on 16 March 2015, my conversion rate has gone from 3.7% to 5.3% and just as before it’s still climbing. Not much else to say except that Fiverr works if you work it. My next goal is Top Rated Seller, and although I don’t have a time-line for it, I’ll certainly let you know when I reach it.
CONVERSION RATE 28 AUGUST 2015: My best-seller is presently converting 8.97% of all people who click it into paying customers. It works if you work it, people.
This is probably the most frequent question I get on the forum and in my Fiverr message center, so I decided I should post it here on the forum for easy access: How I use social media to market my fiverr gigs
Also, so many people are curious to know how Vacation Mode affects your search ranking. From my experience, the short answer is: vacation mode won’t down-rate your search ranking. You can read my experiences with vacation mode here.
Admin Note to Readers: Thread closed at request of post author but will remain available for reading. All sellers are strongly encouraged to read and use the tips within!
Because the Fiverr forum has limits on how much text I can post in one go, I’m breaking this up into one post and a few replies. Here’s the first 10:
BE AWESOME: Deliver a great product. Customers want pure awesome-sauce for $5, and if you’re not giving that, they’ll go somewhere else. There’s plenty of room for mediocre sellers on Fiverr, but if you want to stand out from the crowd, you need to be really, really good at what you do. If you’re not really, really good at what you do, then you really, really need to get better.
BE VERY NICE: Customer service. It sounds silly, but you have to make your customer believe that he or she is the most important person in the entire world. Communicate quickly and be charming - you have to make them feel special and important, because the truth is, they are: your livelihood of Fiverr depends on positive reviews and repeat customers.
FAST DELIVERY: All your customers will want to be priority #1. Obviously, you can’t do that, so you should set a minimum delivery time of 2 days to give yourself some wiggle room for when you’re sick or just having a really bad day. You can also choose whether or not you’re going to offer extra-fast services - I recommend that you do, because you can set it to any time you like. For example, standard delivery of two days, extra fast in one day. Or, standard delivery four days, extra fast two days, etc.
LAST WORD: Leave unique feedback to every review. Your buyers will always read your reviews before they buy anything from you, and this is your first chance to show them how you interact with your customers, and more importantly, how you’ll interact with them.
DIVERSIFY YOUR PORTFOLIO: If you’re not getting views, it could be because you’ve only got one gig. Diversify your portfolio and create multiple gigs in the same category. This will get you more impressions and ultimately more clicks. Do like the pros and cast a wide net to catch more fish. Also, a strategy that I use is featuring my other $5 gigs as $5 extras. So in other words, you can look at my gig for an in-depth Tarot reading, but the gig extras also show my 20 short readings, 10 medium readings, past life reading, etc. This lets customers see what I do without having to click through to my profile and then click through again to my other gigs. Cross promotion has helped my customers find what they want even when they weren’t necessarily looking for it which in turn has resulted in more sales for me.
PROMOTE YOURSELF: If you’re a writer, start a blog and use it to promote your Fiverr page. If you don’t like to write and enjoy speaking, start a podcast. Or if you enjoy video, do regular Google Hangouts and make use of your YouTube channel. Focus on having fun, being personable, and creating or sharing fun content. If you’re only using these platforms to sell, you’ll get ignored really fast.
MONEY-BACK GUARANTEE: No matter how small an amount $5 has become in today’s world, for a lot of us it’s still something we don’t want to risk on a bad experience. I promise my customers that I’ll respect their money and if I can’t make their order right, then I’ll give them a refund. A mutual cancellation is a lot better than a negative review, and my customers appreciate knowing that I won’t try to strong-arm them. If a money-back guarantee makes you nervous, just remember that if your customer gets cranky and complains about it, Fiverr won’t have your back and they’ll probably cancel your order, anyway.
COLD-CALLING: If you’re getting no orders, you can always troll the reviews left by customers on other sellers’ gigs in your category. Send them invitations to learn more about your service, but be as nice as possible: cold calling via email is still spam email, and nobody likes spam. You have to be really charming to pull this off without offending your customers. I haven’t tried this strategy yet, but I’ve read on the forum that other sellers do use it… and that other buyers often don’t like it.
MATCHY-MATCHY: Write your gig so that the title, description, and tags all match. Having at least one of the same key-words in all three areas helps your search ranking on Fiverr. Also, if you offer a niche service, don’t use just niche tags: also use tags related to the larger category so you’ll get in front of more eyes.
POSITIVE REVIEWS ARE GOLD: Good reviews build confidence and make customers more likely to buy. Do everything possible to take care of your customers and earn their 100% positive, five-star reviews, and don’t start buying or creating fake reviews. If your work’s not outstanding, customers will see through the fake reviews and figure out that you’re padding your own gigs. Plus, when you’re a new seller, you get special ranking from Fiverr, but as soon as you start padding your gigs with fake orders, you lose that special ranking.