Hello guys! Today I got a 4.2 review from a super happy buyer. Our order was still taking process - by that I mean, that the order was completed, but I still have work to do to help him. I asked him what was wrong with my service and how could I better it as 4.2 is not what I’m aiming for. He then responded that he closed the tab and that he got it wrong and that he will contact Fiverr’s Support to change his feedback, to which I responded - “they are not going to do anything about that, it is what it is”. I then followed up with - " I don’t really see why you left a review when we are still currently working on the project", to which he responded “I’ll do everything I can okay?”. I told him “it’s up to you, don’t do anything on my behalf” to which he responded “I’m sorry”. I told him, do not be, as Fiverr’s team can interpret it as feedback manipulation and it may get me in trouble. Then I followed it up with - in case you decide to contact them, let them know that our project is ongoing.
Basically, the buyer left a 4.2 review. I took my time with him, I delivered good work and I told him that we’ll still work more on it for free as he demanded more work to be done, so I felt upset when he left the 4.2 review before completion. He initiated and insisted on contacting Fiverr’s Support to change his review and after he went along with contacting them, I told him to at least let them know that we’re still working on the project. Little did I know. I got a ToS warning right after. This order not only got my gig to steady 4.9 which won’t change anytime soon, but I got a ToS warning for it and I was just having a treat, waiting for my evaluation for Level 2 on the 15th.
Anything I can do about it having in mind that he was the one who initiated contacting CS?