Good morning all - I hate posting in the ranting pot, but here goes.
Having got my level 2 back after the dramas of ‘buyer ordered by mistake’ etc., delivered 600 orders with only 4 feedbacks of less than 5 stars, and generally kept my clients happy over the last few years, it’s all gone a bit haywire.
Put new gigs up recently, so few feedbacks on any of them. Out of the last 3 orders, 2 of them have been left as 4.3 - in both cases the criteria have been scored in exactly the same way:
The first buyer actually left me a tip - I asked what I could do to improve in the future - they said nothing as they were really happy with what I’d done and the feedback score must have been a problem at their end. By that time it was too late to ask for a feedback modification, so I suggested they ask CS if they wanted to, but of course the CS ticket system doesn’t seem to be working.
Second 4.3 buyer - same scores as shown above, positive feedback comment etc.
So I now have 2 gigs with feedback scores of 4.7, 2 out of my last 3 feedbacks are 4.3 and it seems CS can’t be contacted to ask what’s going on.
Now I have to decide whether I remove the gigs with the 4.7 scores to reduce the visibility of the 4.3 feedbacks which it seems were left by mistake/bug etc.
Please - I don’t want the advice that if I sell a higher volume of gigs the feedbacks will naturally increase etc. - I just want the right feedback score to be left for the work I deliver to clients who are happy, and to be able to contact CS if I need to.