Well it had to happen … I had 2 reviews lately for 4.7 after a great run of all 5 stars.
The first 4.7 review was gutting but the second one got me worried because I’m pretty sure I did everything and more to ensure the client was happy. Also considering his comments were…
“Great experience! I would def Collab again!”
Something had to be wrong. so after some thought I contacted him and asked politely on how I could have improved my service. It turned out that he had pressed the wrong rating as he was on his mobile and he didn’t know how to correct it. He had wanted to give me all 5 stars.
So anyway by going through the resolution center he corrected the review.
So if anyone else is in the same situation its worth trying