I’ve been hearing stories about the 4.7-star rating glitch and I think it finally reached me so to speak. My last few orders all have glowing feedback, and the clients are contacting me for additional work: at the same time, however, they all left 4.7 stars, with one star off the Communication with Seller section.
Of course, it can be a simple case of my buyers thinking my communication is lacking but given that it’s always the same scenario, I think I might have fallen victim to the glitch. Fellow sellers, how do you approach the issue - with both clients and CS?
I would feel really bad asking the buyer why they took a star off and it seems presumptuous to ask if they meant to leave 5 stars but only left 4.7, but at the same time, if it’s a glitch, it’s impacting my star rating… Any tips and guidance would be heartily appreciated!