Hello there, my name is Rafael, I’m almost completing 4 years at Fiverr, and I have more than 8100 completed orders. I’m a graphic designer and I’ll share some tips based on my experience.
What I’m getting tired to see at forum is: “How to sell?”, “How to get buyers?”, “Why I’m not selling?”, “I’m 3 months at fiverr and no sales”, “Can anyone sell at fiverr?”.
Before starting, you must know one thing: To get some orders without doing any efforts, you MUST BE LUCKY. Creating a gig doesn’t mean you WILL get orders, it means you just CAN get orders.
If you succeed at fiverr, probably your reputation will sell your gig by itself, but it’s a very long path till there.
PS: If you think this post is LONG, you probably will be those guys who ask why have no sales. Learning is never too much.
Here we go (THE BASIC):
Read the Terms of Service: Everyday I see sellers complaining they got their gigs deleted or their accounts closed, for violating ToS. So do this and learn how fiver works. I know it’s boring, but you should start here.
Have a good English: Of course you are not forced to speak english very well (like me), but this site by its own is already in english, and 99% of the costumers I have, speaks english, for example. So if you are not good at all, at least use Google Translator (or something similar), because a good communication, and a good gig description grammar are keys to get some orders. If a buyer contacts a bunch of sellers, you can bet he/she will stick with the one who understand their request better/faster. But always look to improve your grammar.
Have a good gig cover: Doesn’t matter if you are a graphical designer or not, YOU MUST HAVE A GOOD GIG COVER. It doesn’t have to be excellent, it just need to be pleasant to buyers eyes. Why? Because this is the first thing your potential client will see. It also must show how competent you are. You dont need to pollute the gig cover, it just must be pleasant to see, related with the service you are selling. Use only the necessary information (text and figures) to exemplify your service. I already spotted a Logo Design gig with a cover made with Word, also with that red line of misspelled words, for sure this gig will never do a single sale. If you don’t know how to create a gig cover, try contracting a professional, because if you cover looks amateur, your service will look too. Your gig cover is your business face.
Don’t use your face, or any other at your gig cover: Only do this if it’s related with your physical skills/appearance, or if it’s related with the service you are offering. Use the cover to express your gig and your skills professionally.
Do not create a gig you can’t perform well: I see many sellers using fiverr as opportunity to do some extra cash, but many (if not most) offers a service they can’t perform well. If you are starting, just create a gig you can perfectly perform, or in case if you don’t have many reviews, a single negative review can prejudice your profile completely. For example, if you have 4 times 5star review, and you get a 1star review, your average will go from 5 to 4.2, which is a “profile killer”.
Do not ask orders for other sellers: Just don’t! Every seller want more sales, they wont simply send their clients to you. So if they want partnership, they will find you, but don’t expect for this.
Be original: Just be original, show how competent you are. Don’t use some other seller covers or description. Your gig probably WILL get restricted. Beside this, your gig will be just advertising the original one.
Be honest: I believe I don’t need to explain why.
Be gentle: This is a good way to “grab” a client which contact you INOBX (mainly). Also, many times you can’t deliver a perfect project to your buyer eyes, but your kindness may save you from a bad review.
Promote yourself: Don’t think that you will create a gig at fiverr and it will rain orders. You are competing with the best online service sellers in the world. To make it works, this is the most competitive marketplace for this. So go to social medias and promote yourself or people wont simply find you. It may happen but it’s like win the lottery.
Go an extra mile compared to your competitors: For example, if possible, offer samples to show the quality of your work related with what your buyers is looking for. BUT NEVER, I’ll repeat, NEVER provide the final work/files before the order is placed.
BE PROFESSIONAL: You don’t need to be the best skilled and most creative seller at fiverr. You just need to be good and convince the sellers you are good too. You need to be a SALESMAN before everything. But the most important of this isn’t just selling, you need to make your buyer satisfied, so you can establish a long term relationship, and also, you reputation will be shown through their reviews.
BONUS: If you already started to sell and would like to improve your earnings, when someone contacts you INBOX, use this to charge more (if necessary, of course).
In my case, the custom offers I send, normally are 100% more expensive than the orders placed through my gigs, WHY? Because when someone contact me first, I’m able to properly explain why I’m charging such price. Many give up, but the most part of the buyers accept this.
It’s not easy to explain all thin in your 1200 characters gig description. So when a buyer contact you, do everything to make them understand why a higher price may be charged.
Do not cheat your buyers, just be fair with them and the service you offer. If you are flexible, please know that buyers are too.
Fiverr already provide many features to help new and discrete gigs, so please, if you are not selling, the problem isn’t with fiverr or veteran gigs, it’s only about yourself. You won’t succeed by waiting things to happen.
Unfortunately as more features new sellers have, less features for veterans we see. But it’s another subject for another time.
The tips I sent above aren’t universal truth, these are just my suggestions based on all these years I’m at fiverr. So enjoy it as you want.
And remember, If you are not selling, this is not fiverr fault, it’s yours. Great part of buyers don’t want to see YOU DOING YOUR BEST, they want THE BEST!