I wanted to ask if any other sellers had a similar problem.
I frequently sell high priced (+$40) gigs and have great clients. I like these clients and enjoy working for them.
Despite this I still receive these toxic buyers who pay me $5, are almost always unsatisfied, refuse to acknowledge my upsells or more in depth services, and give negative reviews even if I offer their money back (meaning I worked for free just to get F’d)
A common excuse I hear is “I could have googled this”… as if they expect a refund because someone else in cyberspace MAY have offered that information for free. Well if you could have googled it why didn’t you? Think of any professional service, you can essentially deny a server payment if you claim you “”“could have”"" done it yourself. It’s insanity. Imagine telling a lawyer who saved you from prison time “I could have researched this myself”… you’d deserve to get your a$$ beat! Imagine telling a car mechanic “There’s youtube videos on how to do this”… you’d deserve a wrench to the teeth!
I don’t know how to deal with these types. It just seems like I’m losing out and have no control over it. I offer gigs to anyone and everyone because I have to. I wish these buyers would go to my competitors!
I offer refunds but I can’t deal with consistently working without pay. It’s highly unfair and unethical.
Should I raise my minimum prices? Should I become better at managing expectations?
My business is hurt by negative reviews… These buyers think they own me for the same price as a starbucks coffee. It’s FRUSTRATING. I DISLIKE these buyers very much and I don’t think I’m alone in this.
I feel as if fiverr is planning on demoting me to a level 1 seller and cutting my impressions. All because some loser with $5 thought I was going to change their life with 30 minutes of my time.
I already work for less than minimum wage here… I think I’m just going to quit.