This is parts rant, parts me crying out for help from fellow freelancers. I was off Fiverr for a few months and just came back 2 days ago. Lots of things changing around here, including the new monthly evaluations. Given that I haven’t completed any orders over the past 60 days (being on vacation mode and dealing with personal health issues), all my metrics are back to 0, so when the first evaluation rolled by, I was demoted from TRS to Level 2. Fair enough, I wasn’t active on Fiverr.
Of course, I decided to return two days before the February evaluation - tough luck. While I’m building back my client list and growing my impressions, I managed to secure one buyer. Unfortunately, he turned out to be rather nightmarish. Three revisions (for free, with unclear guidelines on his behalf - only that the content ‘must go viral’), several free extras later and tons of communication on my part, he left me with a 3.7-star review.
Over the past four years, I’ve managed to keep my rating between 4.95 and 5 stars. But my analytics now show that my rating for February is 3.7 so I’m going to be demoted to Level 1… There’s no way I can secure, complete and have buyers rate more orders today so it looks like I have no fighting chance.
It feels frustrating that my overall 5-star rating is completely ignored, but a single order from an unreasonable buyer will determine my entire level for the next month. Anything I can do to extend the evaluation period or fix this so I don’t get demoted again? Any advice is appreciated!