natalieab Posted September 27, 2012 Share Posted September 27, 2012 Buyer’s feedback is an important tool in the Fiverr marketplace. As long as it is used properly with fairness and follow our TOS and editorial guidelines, it’s the buyer’s prerogative to rate the service they received.Here are some tips to help you avoid getting negative feedback from buyers:State clearly in the Gig description what’s included and at times more importantly, what’s not.If you need sensitive info, such as admin, login rights and password, say it in the Gig description. Don’t surprise your buyers with permissions that you need, after they already placed the order.Communicate with your buyers! The nice ones and the not nice ones; they are all your customers. Although some negative feedback come from buyers who are set on damaging your reputation, many buyers just want some attention. Talking to them can help you to encourage cooperation and buyer satisfaction.If your buyers are not happy and want a do-over, look at their request and consider catering to them. It may not be arm-twisting by the buyers, but an opportunity to get repeat customers. Take this on a case by case basis.If you have many orders in queue and don’t want to deal with a demanding buyer, you can choose to cancel, just be sure to factor in the possibility of negative feedback.Support can help you out:When buyers want something for nothing and try to twist your arm to provide that.If your buyer uses the feedback as a sword rather than a shield.When the negative feedback is strongly-worded, includes bad language, or is slanderous.If the feedback reveals your work methods that are not commonly knownMore tips for maintaining good ratings. Link to comment Share on other sites More sharing options...
mintyone Posted November 20, 2012 Share Posted November 20, 2012 Excellent, this helps a lot! Link to comment Share on other sites More sharing options...
caiterz Posted November 20, 2012 Share Posted November 20, 2012 Great post.Going over the top to make a customer happy, even when you have to go WAY out of your way… when the alternative is negative feedback, is really the best way to maintain your reputation… and possibly get that customer back. :3 Link to comment Share on other sites More sharing options...
goodworker123 Posted November 20, 2012 Share Posted November 20, 2012 awesome! I like this post. Link to comment Share on other sites More sharing options...
oranjegirl Posted November 20, 2012 Share Posted November 20, 2012 I might consider changing tip #5 from “choose to cancel” to be “propose mutual cancellation” with the buyer, as forcing a cancel will negatively affect a seller. Link to comment Share on other sites More sharing options...
sabda Posted November 20, 2012 Share Posted November 20, 2012 good, one.but somehow there is a buyer, that never satisfied with. then boom you with a tons of gigs. that’s happen to me. unhealthy competition i think because in every gigs all about negatif comments no matter haw good the design.but who knows.if you wanna be the best some how you will meet with this kind of buyer.lol Link to comment Share on other sites More sharing options...
spa3212 Posted November 20, 2012 Share Posted November 20, 2012 But what if competitor create other account purchase your gig and ruined it by leaving a bad reviews I am damn sure support just can’t do anything. Link to comment Share on other sites More sharing options...
startselect Posted November 20, 2012 Share Posted November 20, 2012 Good info, always great to hear other sellers and their experience. Link to comment Share on other sites More sharing options...
princemaxx Posted January 11, 2013 Share Posted January 11, 2013 Thank you! Amazing info.Time to bring this thread to the top so everyone can have a look at it Link to comment Share on other sites More sharing options...
ceceliavo Posted February 24, 2013 Share Posted February 24, 2013 Great post! Link to comment Share on other sites More sharing options...
seoforuwep Posted February 25, 2013 Share Posted February 25, 2013 awesome post great thanks for you’re ideas =D> Link to comment Share on other sites More sharing options...
lparziale Posted February 25, 2013 Share Posted February 25, 2013 Great tips! Link to comment Share on other sites More sharing options...
primeaque86 Posted February 26, 2013 Share Posted February 26, 2013 I crossed my fingers right as I have a buyer who order multiple gigs for my wordpress design service and I forgot to ask her that I need her information on hostgator now she is a bit surprise about the requirements - thanks for the reminder! Link to comment Share on other sites More sharing options...
Guest sandra4service Posted February 26, 2013 Share Posted February 26, 2013 Very good information on how to handle buyers. thanks a lot. Link to comment Share on other sites More sharing options...
Guest thuyta Posted February 26, 2013 Share Posted February 26, 2013 Great post! Even though your customers are paying $5 for your services, it’s still important to go above and beyond of their expectations. When you do this, two good things happen. You get spectacular feedback and they’ll become loyal returning customers! 🙂-Thuy Link to comment Share on other sites More sharing options...
katylady77 Posted February 28, 2013 Share Posted February 28, 2013 Good post! support is awesome like that, we are contractors and they are like our “boss” and “support desk” they want us to succeed that is how they make their money! Link to comment Share on other sites More sharing options...
Guest prowritersgroup Posted February 28, 2013 Share Posted February 28, 2013 That was great. It could save you some pains. Thanks for sharing this info. Link to comment Share on other sites More sharing options...
fractalmoon Posted March 1, 2013 Share Posted March 1, 2013 Great post, thanks for the handy tips at the end about the fiverr support helping you out if your facing arm-twisting buyers. Link to comment Share on other sites More sharing options...
yuribelle Posted March 2, 2013 Share Posted March 2, 2013 I did those and still get a negative feedback, lol.But it was totally a misunderstanding, my buyer is still new and she didn’t mean to give me a negative feedback :-))Thank goodness Fiverr support worked really fast. 😃 Link to comment Share on other sites More sharing options...
janeedward Posted March 2, 2013 Share Posted March 2, 2013 If you want to win the Game, follow the Rules CLOSELY.But hey "if you wanna be the best some how you will meet with this kind of buyer.lol"Then if front fails fall back. But if Back start to fall again, then as you See Something then SAY Something quickly and tactfully.Fiverr Support desk from my own progressive personal experiences so far is actually A shoulder to cry on!Than you all you Guys at F.S.D Link to comment Share on other sites More sharing options...
expertseo1 Posted March 3, 2013 Share Posted March 3, 2013 Nice one indeed, great ideas gotten now Link to comment Share on other sites More sharing options...
ahmed92 Posted March 3, 2013 Share Posted March 3, 2013 do your best in your gig and you won’t get any negative reviews 🙂 Link to comment Share on other sites More sharing options...
jimmcgovern15 Posted March 3, 2013 Share Posted March 3, 2013 Great post. Although many sellers won’t admit it, I’m sure most negative feedback is the seller’s fault. Juggling so many orders obviously can be tricky, and that can lead to problems.I offer unlimited revisions too all my Gig customers, so hopefully I’ll never lose my 100% rating! Link to comment Share on other sites More sharing options...
mindcandii Posted March 3, 2013 Share Posted March 3, 2013 awesome! Link to comment Share on other sites More sharing options...
mindcandii Posted March 3, 2013 Share Posted March 3, 2013 thanks 🙂 Link to comment Share on other sites More sharing options...
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