Fiverr Community Forum

500 Internal Server Error - Can’t Access Any of My Orders

Hi everyone.

I am unable to access any of my orders right now. When I do, I get redirected to a page saying “500 internal server error”.

I went into an incognito window to see if people can still purchase my gigs, and they are still showing up in search, however, when you click “checkout”, it goes to to the 500 server error page, but only for one of my gigs, my most popular one - the others work fine in terms of that.

Nonetheless, I cannot access or deliver any of my orders currently.

I am not sure what to do right now. I tried different browsers, the mobile app, VPN to try to get onto a different server connection, nothing worked.

Is anyone else experiencing this?

4 Likes

Try clearing your cache and cookies.

Already did, no luck.

Update : Seems like the problem fixed itself - all good now. Very weird.

3 Likes

It may your internet problem or browser problem so try to remove browser history and cookies then try may work.

I had the 500 internal server error show but when I refreshed the page it was gone. It’s not you, it’s fiverr. It was when I clicked on the “orders” heading.

4 Likes

Happening again now…and right when I’m uploading deliveries… :roll_eyes:

1 Like

I just got that one a few times.

Same thing happened to me…Bur now everything is alright… :smiley:

1 Like

The 500 Internal Server Error is the general catch all error when the server throws an exception. The first thing you need to know about an “Internal Server Error” is that the error can only be resolved by fixes to the Web server software. It is not a client-side problem meaning that the problem is not with your browser, your computer, or your internet connection. There are a number of causes for a [500 Internal Server Error] to display in a web browser. Consider some debugging tips to help diagnose and fix common causes of this problem.

  • Refresh the URL that you have requested. The error may be for the short term.

  • Clear all the website cache from your web browser

  • Delete website cookies because error 500 can be obstructed by clearing the website cookies. Restart your web browser after clearing cookies
    .* Create a new .htaccess file. Sometimes the incorrect code and command in .htaccess file cause error 500 on the website. Rename the file with another name; it will automatically become invalid. Then create a new .htaccess file and upload it to the server.

  • Finally, Ask your Hosting Provider

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