I have already informed CS that my completion rate is not correct.
My tickets have always been marked “solved” but there is still a big issue.
I only had 1 cancellation within the last 60 days but the last message I received from CS is:
I have reviewed your account and see that you actually have two orders that were cancelled, FO1D0D716748 and FO6111BFBB546.
I checked the date of these cancellations:
FO1D0D716748: February 12
FO6111BFBB546: November 27
That means that my completion rate is calculated with an order cancelled 93 days ago
I have already informed Fiverr that one of the cancellation is out of the 60 days period, but nothing has changed since my first message on january 31.
I am lucky, I haven’t been demoted but I don’t know what will be the future and how long this cancellation will be counted in my completion rate!
Please, Fiverr, solve this issue!
Dear sellers, you should verify and calculate by yourself your completion rate!