I’ve been a part of Fiverr for almost 2 months and it’s been going really good so far! I do voiceovers.
However, today i woke up to a weird notification-
One month ago i did a voiceover for a client, he left a wonderful 5 star review and that was that. Today I saw my balance was lower, and then noticed a notification that said that this same user had cancelled an order with me. I clicked on the cancelled order and it was that same one i DELIVERED and that he “totally loved” a month ago. He was refunded for it.
I don’t understand. The order was complete, he left a review, why has money been taken from me and given to him?
Is this normal? Does this happen to people? or is it a glitch and I should I contact Fiver Support?
Sidenote: i clicked on his profile and it was gone. I guess he deleted it but why would fiverr take from me? im confused.
Any help or advice is appreciated!