Hi, I am having an issue with an active order with a buyer. He placed an order for my gig package which clearly stated that I would write 500 words based on research for $5. He then proceeded to give order information demanding three different writing sections totaling approximately 2000 words (through his own specifications), which was way out of the scope of the gig.
Further, the information provided in the description wasn’t even sufficient to begin work in the first place. Regarding these two issues, I messaged him seeking clarity in the hope to come to a resolution, but did not get any reply at all despite my repeated requests for clarification and the user being online.
Therefore due to the following reasons, I cannot complete the order.
- The order placed is four times the work specified in the gig package which is outrageous and unfair
- The description itself is insufficient to do any work whatsoever
- The buyer has failed to respond or clarify despite repeat messages across 12 hours
I finally sent a message to the Fiverr team but it shows they might take more than 24 hours to respond. What should I do, can’t even deliver anything because there’s nothing to do but cancelling the order would affect my metrics through no fault of mine. Plus the guy is not replying at all so I’m helpless.
Would really appreciate some guidance, feeling a bit lost right now.