Fiverr Forum

A buyer placed an order but didn't send me any material


#1

Someone bought my translation gig but a day has passed and I haven’t received any text to be translated or had any answer from the buyer.

The delivery date is tomorrow, what should I do?


#2

Try contacting the buyer again, then follow up with a request for mutual cancellation. Late orders do affect your account so it’s best to prompt cancellation before the deadline.


#3

Reply to @thepromogirl:

Thanks!

The What effect do late orthers have on my account?


#4

@baltazae17 It will affect your ratio and levels. Plus, if it’s “really” late, the buyer can cancel the order leaving you with automatic negative feedback