Fiverr Forum

A buyer send me this message! what should i do?


Hi, I want to cancel my order
and I have not been able to connect with fiverr

what should i do! cancel this order , will it affect in search ranking? my gig


Any cancellation whether initiated by you or the buyer will affect your gig and search ranking.

However, once a buyer initiate a cancellation request, in most/all cases, he/she gets the order cancelled.

Cancel the order with a good response.


did you complete the work ? did he ever asked for the revision ?


We are waiting for the buyer to submit the requirements.
Until then, the countdown for this order will not start.

the buyer just placed the order & dont give more info about what he want.


ah…got it.
that happened to me as well…
only option is to accept his dispute of cancellation then!
all cancellation would affect your order completion rate ! dont worry about search ranking !