Long story short: I have this client, who insists I should refund him after his work was delivered. Luckily, Customer Service sided with me, saying that his claims are false and he should not expect a refund. Even though I’ve communicated this to him, he still hits the modification button after each re-delivery, asking for a full refund (and verbally abusing me, but that’s the least of my problems).
The problem is that each modification resets the delivery clock, so, even though the initial order was delivered 12 hours in advance (on a 24-hour delivery gig!), it now stands at 1 hour left till the deadline. The next time he hits the modification button, I’m afraid the order will be marked as Late and if he cancels it, he’ll automatically receive his funds and leave me a bad feedback.
Customer Service is still supporting me, but they say they can’t force the client to accept delivery. Do you, guys, have an idea about what I could do in this situation? Should I be worried about my performance being affected by a potential Late delivery, and do you know if Customer Service can remove an automated “failed to deliver” feedback?