What I can’t understand is the Blind feedback system that has been introduced. I have worked for a number of large corporate companies in the UK, and one thing I learnt from them is to deal with negative feedback that have been given through the internet. This in terms of marketing works, as it makes any potential buyer know that the company recognizes the issue and are trying to make amends. Now with the blind review system, this is totally taken away, and potential new customers will be put off by the way we as sellers handle the negative feedback. For instance, I could have done a really good job, had great communications with the buyer and then they leave a negative feedback. In response to his negative feedback, I could be potentially be saying, great buyer and pleasure to work with. NOW, from a customer point of view, who is looking to buy with me, it looks like the seller (me) doesn’t care about my buyers point of view. This is totally against the grain in terms of marketing, and puts us, as a seller in a very awkward situation.
If you take a look at other websites, Argos, Tesco etc etc, when a customer leaves a negative review the company responds to the negative with something that shows that they care. Can you imagine these retail giants suddenly doing blind feedback, NO you won’t, and why? because it simply is not of interest to the business or their customers.
Please can you sort this out Fiverr, as it is totally insane to put in such a system.
I am not saying this because I am a bad seller, in fact most of my customers leave 5* reviews, but like anyone you get customers who don’t give any feedback until the Gig is closed and we are left wondering what to do.