I know it’s voluntary and it may actually be cool to help and shape a product we use on a daily basis, but as a freelancer working on a freelancer platform it doesn’t sit well with me that Fiverr wouldn’t offer to pay for people’s time.
Taken from a platform that facilitates to schedule and pay for expert advice over the phone
“Rates vary, of course, but the average 30 min call works out to about $50, which is approx. $1.60 per minute. Set your own rate accordingly.”
So using this average we’d only be talking about $500 to engage 10 users for 30 minutes of their time each, and that’s peanuts for a company this size.
A suggestion would be to credit participant’s accounts so they can use it on Fiverr. The money still stays on the platform while offering them a compensation for their time.
I don’t have a problem doing certain activities for free, or with people that decide to do it as the way I see it can actually be a nice experience, but it does bother me Fiverr wouldn’t be more proactive about offering a monetary compensation considering the business they are in.
With that being said I do hope it works out well and it somehow help everyone experience on the website better.