I would like to bring to your knowledge an experience with a customer that forced me to request the cancellation of an order.
I summarize briefly: the customer contacted me on July 2019 asking me for a certain task concerning a pagination project.
After a series of negotiations to reach an agreement, he made the order after few days from 13 july, asking me with mandatory condition to have to show step by step the work in progress that should approved by him.
He also tried to talk with me by ■■■■■ asking my data ■■■■■. Obviously I refused.
Also asking for technical explanations on how the work was structured. He wanted to force me to give him an account every day in everything, I shouldn’t have continued without his permission and his approval on a technical subject that he doesn’t even know!
In few words these are his request that gave me only after the ORDER:
I want the seller work task by task in a progressive and agile way to optimize his time and work efficiently. For example :
- Task 1.1 : I want him to send me the NAME SOFTWARE file (exported from the…files) BEFORE keeping on working
- Task 1.2 : NAME SOFTWARE file validation
- Task 2.1 : Making the connexion between NAME SOFTWARE file and NAME SOFTWARE contents
- Task 2.2 : Connexion validation
- etc. etc.
The seller can take over the order of tasks, the better it is for him. It’s important to me to check and understand every step, and ask technical questions if needed."
I wonder know: how I could have refused all that when the order was already made?
Initially I tried to support him by promising to keep him informed as much as possible, then I saw that he forced me not to go ahead until after his approval. In this way the job has become frustrating as you cannot accept being approved by a person who does not qualify as NAME SOFTWARE technician.
After I sent him several files to try the work done, he started to turn racist insults against me and my nation.
At this point I ask you where is the desire to collaborate with a person who offends in this way and since he treated this work only as a very complex experiment, of which I was not assured the final payment, I was forced to ask for the cancellation of the order (with much regret).I lost over $200 but I could have lost more if he had us work uselessly for 20 days, saying he wasn’t satisfied at the end, and taking all the information on how to do the job.
I hope with this message to warn all the sellers of this site, to be wary of those who want to be explained how to do the job especially when you still have to start.
Your opinion will be appreciated!