I am quite excited to see how things go with Fiverr’s new system coming January 15th but feel there is a potential pitfall with one of the major elements of the evaluation system.
The “Order Completion Rate” is something that is obviously extremely important, but the calculation of that statistic is where I think there may be an issue.
When customers cancel orders due to an accidental order, misunderstanding the gig, asking for more than what is provided in the gig and agree to a mutual cancellation, etc. these are cancellations which I understand Fiverr see’s as a ‘good’ cancellation which is great, but that statistic will still update with an increased cancellation rate, potentially pushing Sellers below the threshold for their level.
Not sure what Fiverr’s plan was for this, but I’m hoping there is some kind of system that allows for good, mutual cancellations that doesn’t damage Seller’s profiles