A question about changing a review in the resolution center

misscrystal · February 25, 2018, 2:56am

A client left 4.4 stars by mistake and wants to change it to 5.

I was about to send him the request for review modification in the resolution center but see that it says it will make my gig rank lower. I’ve never tried using it before.

Can he change it by simply changing the stars on the review without me sending the resolution center message to him?

annai80 · February 25, 2018, 3:17am

No that doesn’t work anymore.

misscrystal · February 25, 2018, 3:18am

So if I use the resolution center will it affect where my gig shows up?

annai80 · February 25, 2018, 3:20am

That would be a question for CS

jobayar24361 · February 25, 2018, 6:53am

I have the same problem CS ensure me it’s not affect profile negatively . And you can use resolutions for modify review once for one order

ekramulekramul · February 25, 2018, 6:58am

I have faced the same problem.

rahulgraphics · February 25, 2018, 7:11am

Your buyer needs to contact the Customer Support and you need to inform the same to the Customer Support. Resolution Centre doesn’t have anything like that.

After you gave permission to the buyer when contacted by Customer Support, the buyer can change the review. But, you have to be 100% sure first that the buyer will improve the rating (5 stars) and not decrease it further.

Only Customer Support can give the ability to the buyer to change the review but upon your confirmation.

Go ahead and contact the CS and ask the buyer to contact the support too.

Thanks