A question about making a Complaint


#1

Hello , I have a question,
Where can I leave a complaint against an agent of the customer support ?
like what is the escalation process
thank you


#2

The only people from Fiverr you can contact are the customer support agents - so that means you could just create a new ticket and ask them how or where you can make a complaint against another of their agents, and they will probably escalate the ticket to the higher officials :wink:


#3

Alternatively, using the same ticket. You can request an escalation to a CS lead. I’ve never had to escalate a ticket before, the CS reps have always been helpful, kind & professional. Even when things didn’t go in my favor!


#4

i asked so , but they ignored my request ,
then i asked again and they didn’t reply me for 4 days!