Long time lurker, but I finally have to chime in on the absurdity of the new review system.
If I walk into a restaurant and eat, then pay, and leave, why on earth would the owner of the restaurant choose to rate me? What do they have to gain by it? And even if I was a poor customer, why on earth would they ever risk giving me anything less than a 5 star rating without seeing my review of them? It would only make them look petty, as they have zero idea how the customer feels.
Who in the world at Fiverr implemented such a backwards system? A seller provides a service. A buyer then has a choice to rate that service if they so choose. Why on earth would a seller rate a buyer blindly with his livelihood at stake? We aren’t playing a game here. Many of us are working here as full time freelancers and paying bills. This isn’t a game. This is real life. We are feeding our kids.
It’s not rocket science. If a buyer chooses to review a sellers services then the seller should be given a simple opportunity to reply with feedback, not a rating. That’s it. Nothing more. It’s not hard.
Why is Fiverr making this hard? Have the people making these decisions never run a business?
This is so drastically backwards to how one runs a business it’s become laughable. If you are a seller and you are reviewing blindly just stop now. It’s wrong. It’s bad business. You are steering your gig into the ground by doing so. The only thing you can do is not respond since Fiverr has removed an important tool for you to manage your gig.
As a buyer recently pointed out, many buyers make purchasing decisions on how sellers respond to negative reviews in their feedback. So since we have no way to do this, it’s ruined that tool for buyers as well. This is obvious. We have all at one time looked at a review of a place or service we want to use and wondered what the heck happened? The feedback of the owner is paramount.
That’s the real world. That’s business. That’s life.
What we have going on here is so backwards it’s ridiculous. It’s so bad, that I have full confidence that Fiverr will soon fix it. It’s just that bad. The question is how soon will they fix it?
I just had a buyer order a digital product from me, he received it, then said he changed his mind and wanted his funds back. Problem is he has my digital product. I’m in a no win situation. If I cancel, he gets my product for free, and I get penalized for cancellation rate. Sounds great for me doesn’t it? Thanks Fiverr.
If I don’t cancel, he then can leave a bad review that I have no way to respond to? Thanks again Fiverr.
What Fiverr wants me to do is to review him blindly. What would I say? This is my livelihood at stake? I have no idea how the buyer feels. He may leave me a great review. How do I know?
The only thing we can do is quit rating and reviewing buyers…period. That’s the smart business move. Just let your portfolio speak for you until Fiverr allows us to manage our PR again. Until then it’s just a matter of if we can survive and keep our current levels that long.
I implore you Fiverr, to give me back the power to defend my business and livelihood!