Hey, I hope everyone is doing fine,
Its my second time buying things on fiverr and this time i really had a bad experience.
I did not want to post anything on the forum because I did not want to affect the seller, but I think this is the only logical way without directly contacting support which will directly damage the seller.
Moving on, I had a gig done for me for 52 bucks, I honestly thought that it was a reasonable price for a 4 document job.
In the Gig it self, the seller wrote 4 documents by 2 days.
I made drafts of the documents using online document creation tools, and he had to edit 4 documents.
The seller wanted to do it from scratch which I completely respected and loved,
Then the seller does not deliver anything to me on the next day (made a deal for 24 hours)
I ask him then he tell me he had family issues, which I totally get,
the next day comes, nothing, so I ask him, and he tells me that there is a problem with the account i gave him to access the drafts that I made (second or third day forgot), this means that he didnt even take a glance at my draft until this point.
I honestly was a bit mad, but I tried to understand him because of his family situation.
Then, he delivers ONE (single document out of 4) on the 5th or 4th day which is completely out of deadline, then I notice a few things that he did not do by the things I told him,
and I tell him to fix those things and turn all 4 in,
then 2 days later, which is already over the deadline of the deadline of the deadline, (so this author is really not keeping any of his promises) he tells me to mark the order as complete because this status affects his seller status, I tried respecting him so I did, and I also left a 5 start review.
Untill this point this seller is awesome, polite, and seems professional.
Then the next day he compeltely changes like a differnt person and tells me that he needs a month to finish this, and that I am being ridiculous. Then he threatens me here and there with few things, I start to get mad and worried, but I try to maintain being nice and being a civilzied person. (we had multiple conversation over personal methods, not fiverr). Then he tells me he cant do this unless I depsit a total of 100 dollars.
I think its jsut redicilous, I dont want to affect the author as in tell support and get his account suspended or anything,
but I need my 52$ back, because I recieved a unfishied 1/4 of a gig.
What is the best way to approach this issue?
The seller is ignoring me on both fiverr and personal messeging platform.
P.S At this stage I postponed meeting that needed this documetns multiple times, its a personal damage in time and trust between my connections.