gkzaman Posted November 18, 2017 Share Posted November 18, 2017 Hi EveryoneToday I am going to share a useful Tips that I frequently use and getting good results. That is, sometimes your clients may not understand something about your order or anything else. It may be tough for you to solve the problem by sending messages or screenshots.In that case, make a small video to show, how the problem can be solved. You can use screen capture software like “FastStone video capture,” “Camtasia” etc. Send the video to your client. I hope your problem will be solved and your client will be pleased.Ex: Recently one of my clients could not save PNG files from the PSDs that I delivered. So I made a small two-minute quick video. She was so pleased that she gave me a Tips 🙂Take care! Thanks! Link to comment Share on other sites More sharing options...
wp_kid Posted November 18, 2017 Share Posted November 18, 2017 Nice tips, But Camtasia & Faststone are premium, I use Screencastify chrome extension in these cases 😉 Link to comment Share on other sites More sharing options...
gkzaman Posted November 18, 2017 Author Share Posted November 18, 2017 Nice tips, But Camtasia & Faststone are premium, I use Screencastify chrome extension in these cases 😉Yes you can use what ever you like. I use Fast Tone! Link to comment Share on other sites More sharing options...
pdfhelper Posted November 24, 2017 Share Posted November 24, 2017 Yes you can use what ever you like. I use Fast Tone!It’s a good tip! I use SMRecord, which is a freeware. Link to comment Share on other sites More sharing options...
gkzaman Posted November 25, 2017 Author Share Posted November 25, 2017 It’s a good tip! I use SMRecord, which is a freeware.I will try it. Thanks! Link to comment Share on other sites More sharing options...
theahmedadel1 Posted November 25, 2017 Share Posted November 25, 2017 Luckily, I haven’t encountered a problem of this magnitude. But I’ll always keep your advice in my belt; perhaps I’ll need it someday. Thanks for sharing. Link to comment Share on other sites More sharing options...
richardbach Posted November 25, 2017 Share Posted November 25, 2017 Good Tip. What I have done is created documents i.e. Knowledge Base of frequently asked questions or pain areas. So when clients need that - all attach it for them.This is a great idea to create such video’s. Let me give it a try next time when my client is stuck.Thanks for sharing. Link to comment Share on other sites More sharing options...
jack_designs019 Posted November 25, 2017 Share Posted November 25, 2017 thank you for sharing very useful tips:grinning: Link to comment Share on other sites More sharing options...
hy_studios Posted November 25, 2017 Share Posted November 25, 2017 Thanks a lot for tup… i ll try to follow them Link to comment Share on other sites More sharing options...
samir_kundu Posted November 29, 2017 Share Posted November 29, 2017 Thanks for sharing your experience. I will try this for my client. Link to comment Share on other sites More sharing options...
ssbux4 Posted November 29, 2017 Share Posted November 29, 2017 I do the same with my client,I use camtasia , it is perfect to record screen with cam and audio. Link to comment Share on other sites More sharing options...
gkzaman Posted November 30, 2017 Author Share Posted November 30, 2017 Good Tip. What I have done is created documents i.e. Knowledge Base of frequently asked questions or pain areas. So when clients need that - all attach it for them.This is a great idea to create such video’s. Let me give it a try next time when my client is stuck.Thanks for sharing.FAQ helps a lot but not all of the cases. Some time needs to clarify the problems. I hope one day Fiverr will have an option where we can Live chat with the clients in real time 🙂 Or even can call them. Link to comment Share on other sites More sharing options...
mariokluser Posted November 30, 2017 Share Posted November 30, 2017 Nice tips, But Camtasia & Faststone are premium, I use Screencastify chrome extension in these cases 😉Never heard of screencastify. Will have a look at it.OP, this is a very nice tip. Just yesterday we had a seller on the forum with the exact same problem and this would have come in very handy. Link to comment Share on other sites More sharing options...
wp_kid Posted November 30, 2017 Share Posted November 30, 2017 Never heard of screencastify. Will have a look at it.OP, this is a very nice tip. Just yesterday we had a seller on the forum with the exact same problem and this would have come in very handy.Screencastify - Screen Video RecorderIt has two option if you choose tab option 😉 your browser bookmarks will not be recorded in the video.I provide WordPress related services, many clients wants to run their site on their own. This tool becomes handy to instruct them. Link to comment Share on other sites More sharing options...
gkzaman Posted November 30, 2017 Author Share Posted November 30, 2017 Screencastify - Screen Video RecorderIt has two option if you choose tab option 😉 your browser bookmarks will not be recorded in the video.I provide WordPress related services, many clients wants to run their site on their own. This tool becomes handy to instruct them.Wow! That awesome! I will try it. Thanks! Link to comment Share on other sites More sharing options...
ivannicholo Posted December 1, 2017 Share Posted December 1, 2017 Extending your extra effort for your clients is always an awesome thing =) Keep it up gkzaman. We’ll take note of this trick as well =) Link to comment Share on other sites More sharing options...
saadiaa03 Posted December 2, 2017 Share Posted December 2, 2017 Good info really helpful🙂 Link to comment Share on other sites More sharing options...
shubhamdahale Posted December 2, 2017 Share Posted December 2, 2017 yes i also use a video recording software if client does not no how to change a small elements of website it helps me a alot in my development gig 🙂 Link to comment Share on other sites More sharing options...
shovonboshak11 Posted December 2, 2017 Share Posted December 2, 2017 Yes it’s good way understand to buyer. Sometimes i use this trick 🙂 Link to comment Share on other sites More sharing options...
eremin Posted December 2, 2017 Share Posted December 2, 2017 Thanks! Good Tips for all. Link to comment Share on other sites More sharing options...
richardbach Posted December 3, 2017 Share Posted December 3, 2017 FAQ helps a lot but not all of the cases. Some time needs to clarify the problems. I hope one day Fiverr will have an option where we can Live chat with the clients in real time 🙂 Or even can call them.Live chat with the clients in real timeFiverr messages are like live chat. If you have intalled Fiverr on phone (which I have done) I can easily have chats with clients without issues. It is not Digest and notifications are push on mobile so you can use that as live chat.I do give a lot of support to my clients with fiverr messaging system. Link to comment Share on other sites More sharing options...
skshubho_555 Posted December 3, 2017 Share Posted December 3, 2017 Very innovative method, visual documentation always convenient for everyone. Link to comment Share on other sites More sharing options...
patowriter Posted December 3, 2017 Share Posted December 3, 2017 A very nice tips, if put into practice. Link to comment Share on other sites More sharing options...
gkzaman Posted December 5, 2017 Author Share Posted December 5, 2017 Live chat with the clients in real timeFiverr messages are like live chat. If you have intalled Fiverr on phone (which I have done) I can easily have chats with clients without issues. It is not Digest and notifications are push on mobile so you can use that as live chat.I do give a lot of support to my clients with fiverr messaging system.Yes, work well. However, sometimes you may need to make a video. Link to comment Share on other sites More sharing options...
atul81198 Posted December 6, 2017 Share Posted December 6, 2017 yes ! that is a great tip… Link to comment Share on other sites More sharing options...
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