We need a solution to this now. It’s grossly unfair to be punished for cancellations by the fault of a buyers i.e accidently purchasing a gig or running out of money etc.
There needs to be a button on dispute that the BUYER can press that will say that it wasn’t the sellers fault for the cancellation.
Now, fiverr may worry that people would abuse this and trick the buyer into clicking it when it was indeed the sellers fault to avoid bad ratings. Simple. You put a big ass warning message near the button on the buyers side
“WARNING! ONly press this button if it was GENUIANLY a fault of yours for cancelling this order. If it was the sellers fault and he’s trying to get you to click this button please click this report button next to this” then they investigate the chats if the warning was clicked and give the seller a warning if he was abusing the system.